PURPOSE

The Operations Manager is accountable for leading a team of Fleet Managers and Planners to provide the most efficient transportation solutions for our customers.

ACCOUNTABILITIES

• Provide oversight of day-to-day operational activities of Team Members.
• Manage Safely, Legally, Ethically, Morally, and Profitably.
• Provide value-added service (internal and external) by ensuring staff responds to all inquiries in a timely and accurate fashion.
• Ensure team proactively monitors assigned loads and provides instant communication on service failures, weather delays, dwelling equipment.
• Initiate customer interactions to promote the company.
• Interface with equipment vendors and customer relative to operations job duties.
• Spearhead problem resolution.
• Identify and address inefficient processes/procedures and/or operational deficiencies.
• Use operational experience and measured metrics to pinpoint issues.
• Develop proper solutions for inefficient processes or procedures.
• Review and share operational metrics with General Manager.
• Set work schedule to meet the needs of the customer.
• Administer all training and safety programs for driving staff.
• Manage driver performance; train, counsel, and discipline team members with regards to job responsibilities and performance, safety procedures, and corporate policies.
• Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.

Leadership and Management

This position supervises others and is responsible for being results-oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness. Accountable for hiring and for continued development of direct reports. Provides current, direct, complete, and "actionable" positive and corrective feedback to others. Reduce workforce turnover by improving employee relations. Handles discipline and termination of employees in accordance with company policy. Holds self and others accountable to demonstrate Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Qualifications

Minimum 5 years of experience in operations management of the transportation industry including DOT Rules & Regulations. Availability to be reached after hours for operational situations, if relative to position.

KNOWLEDGE, Skills, and traits

• Ability to develop team members through effective coaching skills.
• Ability to manage others and self.
• Well organized and attentive to detail.
• Strong communication skills for customer interaction.
• Strong Microsoft product computer skills.
• Experience creating goals with KPIs.
• Ability to learn our TMS systems (Mcleod system)(Omnitracs).
• Ability to effectively communicate to all levels of the organization.
• Ability to exercise independent decision-making skills.
• Ability to build effective relationships (to help produce the right results).
• Ability to work in a team environment to continuously improve results.
• Ability to meet deadlines and deliver exceptional service through planning, positive engagement, and patience.
• Able to promote a culture of trust and safety.

Education, Certifications, & License Requirements

High School Diploma or GED with relevant experience. Bachelor’s Degree preferred.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger. With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Employee’s acknowledgment constitutes employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.