Home Improvement
·yesterdayHome Improvement
·yesterday
Location
onsite, Hartford, CT, United States
Commitment
Full Time
Level
Lead / Manager
This is a growing, mid-sized home improvement company serving customers throughout Connecticut and Massachusetts. The company has established a strong market presence and continues to focus on operational efficiency, expanding installation capacity, and supporting long-term growth. With more than 500 five-star reviews and recognition as a Top Workplace since 2022, the company fosters a hands-on, collaborative culture where employees at all levels lead by example and work together to support continued growth.
Lead all day-to-day post-sale operations, including contract processing, measurements, ordering, scheduling, installation coordination, project completion, service, and warranty. Manage installation capacity and project schedules to meet monthly installed revenue goals, maintain production efficiency, and ensure projects are completed on time. Lead and develop the Operations team, including office staff, production coordinators, and the Installation Manager, driving accountability, productivity, and consistent execution across the department. Oversee job costing, installation labor, material expenses, callbacks, and remakes to control operational costs and improve profitability. Develop and implement consistent processes and systems that improve operational efficiency and support reliable execution as the company grows. Monitor operational performance, track key metrics, and identify opportunities to improve productivity, installation capacity, and overall customer satisfaction. Partner closely with leadership to resolve operational challenges, improve communication across departments, and ensure a positive customer experience from contract signing through project completion.
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