Office manager/medical assistant

Job Details:

Level: Experienced

Job Location: QUICKmed Zanesville - Zanesville, OH

Salary Range: Undisclosed

QuickMed Urgent Care is seeking a motivated, organized, and experienced Office Manager to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager will provide leadership to front-office staff, support clinical operations, ensure an exceptional patient experience, and maintain efficient clinic workflows. The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has strong communication, organizational, customer service, and problem-solving skills.

Responsibilities include:

• Oversee daily administrative and front-office operations of the urgent care center.
• Supervise, lead, coach, and support front-office employees.
• Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.
• Assist with employee onboarding, orientation, training, and ongoing development.
• Monitor employee attendance, punctuality, productivity, and performance.
• Address employee concerns and performance issues in accordance with company policies.
• Ensure staff follow QuickMed policies, procedures, and standards.
• Monitor patient registration, check-in, check-out, scheduling, and overall patient flow.
• Promote a positive and professional patient experience.
• Address patient concerns and complaints promptly and professionally.
• Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.
• Monitor clinic wait times, patient volume, and operational efficiency.
• Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).
• Oversee insurance verification, authorizations, referrals, and other administrative processes as applicable.
• Assist with revenue cycle and billing-related processes and identify issues that may impact collections.
• Monitor office supplies, medical/administrative inventory, and equipment needs.
• Assist with ordering supplies and maintaining appropriate inventory levels.
• Maintain compliance with HIPAA, OSHA, infection-control practices, and applicable federal, state, and local regulations.
• Assist with preparation for audits, inspections, and compliance reviews.
• Maintain a clean, organized, professional, and welcoming clinic environment.
• Review operational reports and identify opportunities for improvement.
• Communicate operational concerns, staffing needs, and performance trends to leadership.
• Assist with implementation of new policies, procedures, programs, and initiatives.
• Participate in staff meetings and leadership meetings as needed.
• Serve as a role model for professionalism, accountability, teamwork, and customer service.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.
• Previous supervisory or management experience preferred.
• Strong knowledge of medical office operations and patient service.
• Working knowledge of HIPAA and patient confidentiality requirements.
• Experience working with electronic medical records (EMR/EHR) systems.
• Strong computer skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Demonstrated ability to lead and motivate a team.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a fast-paced healthcare environment.

Job Type: Full-time

Benefits: 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Work Location: In person