About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Front Desk Manager

Location: Claratel Behavioral Health/ Winn Way Mental Health Center
445 Winn Way, Decatur Ga 30030

Hours: Monday – Friday, 8:00am- 5:00pm

Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.

Key Responsibilities

• Lead and manage all front office operations to ensure efficiency and a positive client experience
• Monitor and analyze financial and operational reports to guide department performance
• Maintain quality assurance processes to reduce billing errors and denials
• Hire, train, supervise, and coach front office staff
• Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
• Ensure accurate client flow within the EHR to minimize corrections and rework
• Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
• Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards

Qualifications

• Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills, both written and verbal
• Working knowledge of Medicaid, Medicare, and Commercial Payers
• Demonstrated leadership ability with a focus on training and staff development
• Exceptional customer service and interpersonal skills

Additional Requirements

• Pre-employment drug screening required
• Successful completion of an FBI Criminal History Record Check
• Participation in E-Verify

For more information visit www.claratel.org/careers

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.