Overview

The Systems Administrator manages and maintains a diverse and complex IT infrastructure. This role is critical in ensuring the availability, performance, and security of systems across multiple platforms, including Windows and Linux servers, VMware virtual environments, and cloud service platforms, such as AWS and Microsoft Azure.

The Systems Administrator will utilize ITIL best practices to effectively manage incidents, problems, and change control processes, ensuring minimal service disruptions. Responsibilities include routine maintenance, system upgrades and applying security patches, and troubleshooting and resolving technical issues with efficiency. The Systems Administrator will also collaborate closely with other IT teams to drive automation and performance optimization initiatives, maintain accurate and up-to-date system documentation, and ensure compliance with organizational policies, data security guidelines, and applicable regulatory standards.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Manage and maintain IT infrastructure across Windows and Linux environments, VMware virtual platforms, and cloud services, including AWS and Azure.
• Ensure high availability, reliability, and security of all systems.
• Administer system updates, patches, and ensure optimal system performance through ongoing maintenance and performance tuning.
• Utilize ITIL best practices for effective incident management, problem resolution, and implementation of changes.
• Troubleshoot and resolve technical issues promptly to minimize downtime and maintain seamless operations.
• Collaborate with IT teams to design and implement automation solutions and optimize system processes.
• Monitor system performance and implement proactive measures to address potential issues.
• Develop and maintain thorough and up-to-date technical documentation, including system configurations, procedures, and incident response guides.
• Ensure strict compliance with organizational IT policies, data security measures, and applicable regulatory frameworks.
• Other duties as assigned.

Qualifications

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Bachelor’s degree in Information Technology, Computer Science, or a related field is required. Equivalent professional experience may be considered in lieu of a formal degree.
• A minimum of 8 years of experience in systems administration within Windows, Linux, or VMware environments.
• Extensive knowledge of operating systems, including Windows Server, Red Hat, and CentOS.
• Proficiency with virtualization technologies such as VMware vSphere and ESXi.
• Expertise in scripting languages like PowerShell, Bash, or Python.
• Demonstrated experience in system monitoring, patch management, and performance tuning.
• Strong problem-solving and troubleshooting skills with the ability to manage multiple tasks and priorities effectively.
• Excellent written and verbal communication skills, with a proven track record of team collaboration and cross-functional partnerships.
• Familiarity with industry trends, best practices, and emerging technologies.
• Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Desired Qualifications:

• Relevant certifications such as Microsoft Certified: Windows Server, RHCSA, RHCE, or VMware Certified Professional (VCP).
• Knowledge of and experience with the USACE IT environment, regulatory requirements, and data security best practices.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to:

Program Manager

Working Conditions

Professional office environment. The position may require extended periods of sitting while working at a computer. It may also involve physical tasks such as lifting and moving servers or other IT equipment (up to 50 pounds), frequent standing, bending, or working in tight spaces, such as server racks. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.