Network administrator i

MAJOR ACCOUNTABILITIES

include the following. Other duties may be assigned.

Network Monitoring & Reporting & Maintenance

• Monitor wired and wireless networks for availability and performance.
• Document and escalate unusual activity or outages to senior staff.
• Perform firmware updates and basic device checks under supervision.
• Follow established SOPs for changes and maintenance.
• Generate and review basic network performance reports.

Client Support

• Provide first-level client support for event-related networking needs.
• Troubleshoot and resolve routine connectivity issues.
• Escalate configuration or design-level issues to senior staff.

To perform this job successfully, an individual must be able to perform each major accountability. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major accountabilities.

Other Skills and Abilities

• Ability to prioritize tasks and follow work plans under direct supervision.
• Ability to troubleshoot routine issues only and escalate complex problems.
• Ability to follow SOPs and instructions accurately.
• Clear written and verbal communication; professional interaction with staff and clients.
• Customer service orientation with ability to work in high-pressure, event-driven environments.
• Attention to detail, adherence to procedures, and willingness to learn from senior staff.