Member advocate

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Full-Time Member Advocate

Omaha Douglas Federal Credit Union | Omaha, NE

Pay: $18.00–$22.00 per hour, based on experience

Make a Difference. Build Relationships. Grow Your Career.

Do you enjoy helping people, solving problems, and building relationships? Omaha Douglas Federal Credit Union is looking for a friendly, dependable, and detail-oriented Member Advocate to join our team.

At ODFCU, we're more than a place to do banking. We're a community-focused credit union that helps people manage their money, reach their goals, and find financial solutions that work for them.

As a Member Advocate, you'll be one of the faces of our credit union. You'll help members with everyday transactions, answer questions, introduce them to helpful products and services, and make sure every interaction leaves them feeling valued.

We're looking for someone who takes pride in their work, exercises good judgment, follows procedures, and understands the importance of being dependable. Banking or credit union experience is strongly preferred, and we're willing to train the right person who brings the skills, attitude, and work ethic we're looking for.

What You'll Do

• Welcome members and provide friendly, professional, personalized service.
• Process financial transactions, including deposits, withdrawals, transfers, loan payments, and cashier's checks.
• Assist members with account questions, service requests, and opening savings and checking accounts.
• Identify opportunities to connect members with products and services that meet their financial needs.
• Handle cash accurately and balance your cash drawer daily.
• Follow established policies, procedures, and regulatory requirements.
• Protect confidential member information and maintain the security of member accounts.
• Learn our products, services, and systems to confidently assist members.
• Take ownership of your responsibilities, resolve routine issues, and ask for guidance when needed.
• Work collaboratively with teammates to support daily branch operations and provide a consistent member experience.

What Makes You a Strong Candidate?

• Previous banking or credit union experience is strongly preferred.
• Customer service experience is required, ideally in a financial, retail, or other transaction-focused environment.
• Demonstrates sound judgment, professionalism, and accountability.
• Takes accuracy seriously and follows established procedures without cutting corners.
• Can be trusted with cash, confidential information, and important member transactions.
• Communicates clearly, handles questions professionally, and knows when to ask for help.
• Has a dependable work history and understands the importance of consistent attendance.
• Is comfortable learning new technology, systems, and financial products.
• Can work independently while contributing positively to a small team.

We are willing to train the right person on our systems and procedures. However, we are looking for someone who brings a strong work ethic, good judgment, a willingness to learn, and a genuine commitment to doing the job well.

What We Offer

• Competitive pay of $18–$22 per hour, based on experience.
• Paid time off.
• Health benefits.
• 401(k) with employer matching.
• Dental, vision, and life insurance.
• Credit union membership.
• Professional development opportunities.
• Opportunities for advancement into other areas of credit union operations.
• A supportive, team-oriented workplace where your contributions matter.

Build a Career at ODFCU

This position can be a starting point for a long-term career in financial services. As you gain experience and demonstrate strong performance, opportunities may be available to expand into lending, loan processing, member account services, and other areas of credit union operations.

We invest in employees who take initiative, learn quickly, support their teammates, and consistently deliver excellent service. We want people who are interested in growing their skills and taking on new responsibilities over time.

Schedule & Location

• Full-time position.
• Monday through Friday.
• Saturday availability required.
• In-person position in Omaha, Nebraska.

Why Join ODFCU?

We're a local credit union with a personal approach. Our members aren't just account numbers, and our employees aren't just filling positions. We believe in building relationships, helping our community, supporting one another, and giving our team members opportunities to learn and grow.

If you're dependable, enjoy working with people, take pride in doing things right, and want an opportunity to build a career, we'd love to hear from you!

Apply today to join the Omaha Douglas Federal Credit Union team.

Work Location: In person