Job Summary

The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.

Duties and Responsibilities

• Answers incoming calls from appointment queue and physician’s lines.
• Schedules and reschedules appointments within the required time frame.
• Understands patient inquiries and gathers information to determine how to best handle patient calls.
• Registers new patient accounts in EHR system per company protocol.
• Responds to referrals from outside of our practice.
• Documents messages in EHR clearly and accurately to other staff and departments.
• Responds to incoming EHR messages timely per department guidelines.
• Gives instructions and practice information including what is required for patient’s appointments.
• Provide excellent customer service at all times.

Educational Requirements and Qualifications

• High school diploma or equivalent.
• High volume medical call center experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Computer knowledge EHR and/or EMR.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Finger dexterity to perform duties such as typing or writing.
• Ability to speak and hear.

Expectations of All Employees

• Provides exceptional customer service to our patients.
• Exhibits professionalism and ethical behavior at all times.
• Maintains strict confidentiality of patient and business information.
• Maintains OSHA and HIPAA regulations.
• Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.
• Adheres to all policies and procedures for our organization.
• Recommend improvements to policies and procedures to management.
• Participates in committees, discussions and other team functions.