Manager, Volunteers & Community Engagement

Buffalo, NY

$24.00-$26.00 per hour

Buffalo City Mission is seeking a Manager, Volunteers & Community Engagement. This position is full-time, working across our Buffalo, NY locations.

Serve with Purpose:

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Why Buffalo City Mission:

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

Responsibilities:

• Oversees volunteers and group events. Performs tours for volunteers and groups at all Mission facilities.
• Manages the development, planning, and implementation of the yearly process of volunteer and staff yearly Appreciation Program. Administers recognition programs for volunteers via thank you notes, social media posts, and/or other event communication.
• Manages the volunteer database of all volunteer records for the department.
• Implements the Mission’s collection drive policies, procedures, and events regarding individual and group donations of in-kind goods throughout the year, including Christmas gift needs for the men, women, and children.
• Oversees the receipt, tracking, and documentation of monthly men’s, women’s, and children’s “new” item needs of the Mission for sharing with community partners and auditing purposes.
• Creates and manages Amazon Wish lists and wish list process for the mission website and individual and group collection drives.
• Schedules appointments and receives donations and ensures that a follow-up Thank you communication is sent to each donor. Connects community donors to special specific needs such as birthday wish lists from residents. Actively pursues seasonal needs.
• Establishes, maintains, and builds relationships with community partners for all practical needs and special seasonal needs.
• Manages the Turkey or Hambone Express annual Mission community service events.
• Represents the Mission by visiting churches and organizations to communicate volunteer opportunities and donation needs. Manages and grows the Church Ambassador Program.
• Oversees all tabling events within the community.

Education / Experience:

• Education: Bachelor’s degree in Communications, Public Relations, Non-Profit Management, or a related field (or equivalent professional experience)
• 3+ years of experience in volunteer coordination, community organizing, public relations, or relationship management—ideally within a non-profit or ministry environment.

Preferred Knowledge / Ability:

• Strong time management and communication (verbal and written) management skills. Detail-oriented, adaptable, organized and ability to successfully multi-task.
• Comfortable with public speaking.
• Ability to multitask and work well under pressure within deadlines; excellent organizational skills
• Ability to manage and develop others successfully, including setting goals, managing performance, and providing training and development opportunities
• Must have evening and weekend availability to support events
• In the midst of a mature walk with Jesus Christ

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.