Manager, patient registration

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description:

Job Summary

Responsible for overseeing all patient access and registration operations to ensure accuracy, efficiency, and excellence in the patient experience. This role provides strategic leadership in scheduling and insurance verification, while ensuring compliance with regulatory standards and organizational policies. The manager serves as a key liaison between patient access staff, clinical teams, and revenue cycle functions to optimize workflows, resolve escalated issues, and drive process improvements. Additionally, this role focuses on staff development, training, and performance management to achieve departmental goals and contribute to the organization’s mission.

Essential Functions

• Manages patient registration across departments or facilities to ensure consistency, efficiency, and compliance.
• Oversees supervisors and staff, providing direction, mentorship, and professional development opportunities.
• Establishes and monitors departmental goals, performance standards, and key performance indicators (KPIs).
• Ensures compliance with payer requirements, regulatory standards, and organizational policies.
• Reviews and resolves complex registration and financial clearance issues, including escalated coverage disputes and authorization challenges.
• Analyzes departmental reports and operational data to identify trends, forecast needs, and inform strategic decisions.
• Supports initiatives to enhance patient satisfaction, improve service quality, and reduce registration and financial clearance errors.
• Develops staffing models, budgets, and resource allocation plans to support patient access operations.
• Represents patient registration in cross-functional committees and organizational projects to support revenue cycle and patient experience goals.
• Performs other duties as assigned.

Education Requirement:

Bachelor’s degree

Experience Requirement:

4-5 years of related/progressive experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures:

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Occasional < 10%. B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never. C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%). D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation). E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time). F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional < 10%. G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning). H. Working at heights above 4 feet: 1. Never. I. Working in confined spaces: 1. Never. J. Risk of injuries from use of equipment on the job: 1. Rare. K. Job-related travel: 1. Never to 2. Occasional. L. Loud noises: 2. Occasional (< 10% of the time). M. Temperature extremes: 1. Never. N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time). O. Radiation: 2. Occasional (< 10% of the time). P. Burns: 1. Never. Q. Cuts/Punctures: 1. Occasional R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%). S. Recombinant DNA or viral vectors: 1. Never. T. Combative/violent people: 3. Intermittent (10%–50%). U. Animal handling (including carcasses): 1. Never. V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Department:

Patient Registration

Shift:

Day (United States of America)

Time Type:

Full time

Address:

222 Medical Circle

City, State:

Morehead, Kentucky