Manager on duty

Reports To: General Manager

About the Role

Choice Aviation Services is seeking an experienced and results-driven Manager on Duty to oversee daily operations at EWR Airport. Reporting to the General Manager, this role is responsible for maintaining a safe, compliant, and efficient work environment while ensuring consistent service delivery and employee performance. The ideal candidate will be a proactive leader who models professionalism, prioritizes safety, and drives team success.

Job Duties

• Ensure high levels of customer satisfaction.
• Proactively communicate any irregularities plan to the customers.
• Ensure that any issues are addressed promptly and effectively to resolve any concerns.
• Actively participates in the Safety Management System (SMS).
• Have a complete understanding of all contract details by carrier to ensure we are fulfilling our contracted services.
• Hold staff accountable for meeting or exceeding all safety, financial, and operational key performance indicators (KPI).
• Assess and develop team members to maximize potential (succession planning).
• Coordinate and facilitate the team efforts to maximize our operational performance.
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
• Responsible for the safety and security of all employees.
• Actively participate, as directed by the General Manager, in airport, customer and internal meetings.
• Manage employee relations, including conflict resolution and foster a positive work environment.
• Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
• Ensure staff have access to the Quality Management System information enabling them to comply with company policies, processes and procedures.
• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
• Cooperate fully with Inspectors to achieve quality inspection commitment.

Qualifications

• 2 - 5 years related experience and/or equivalent combination of experience and education.
• Minimum 2 years business leadership experience.
• The ability to manage and motivate personnel.
• The ability to read, write and fluently speak and understand the English language.