Manager healthcare office ii - jbc

We are currently looking for a(n) Manager Healthcare Office II - JBC located at CN Outpatient Health Center.

JOB SUMMARY

Oversees daily administrative operations to ensure the department runs efficiently and delivers high-quality support to patients, providers, and staff.

RESPONSIBILITIES

• Supervises and supports clerical staff, including hiring, training, performance management, and scheduling.
• Oversees daily office operations to ensure efficient workflow and compliance with organizational policies.
• Coordinates administrative processes such as payroll, correspondence, supply requisition, and record management.
• Monitors office productivity and implement process improvements to enhance efficiency and service quality.
• Serves as a liaison between patients, providers, referring physicians, and allied health staff to facilitate communication and patient access.
• Provides exceptional customer service by managing a high volume of calls and inquiries with professionalism.
• Maintains calendars, schedules, and departmental documentation to support leadership and staff.
• Ensures accurate retention, protection, and disposal of records in compliance with regulatory requirements.
• Prepares reports and summaries to assist management in decision-making and operational planning.
• Addresses and resolve patient concerns, staff issues, and workflow challenges in a timely manner.
• Other duties as assigned.

QUALIFICATIONS

One-year certificate from college or technical school; or 1-1/2 years of related experience; or an equivalent combination of education and experience. An additional four (4) years of experience in a related field.

COMPETENCIES

• Leadership skills.
• Management skills.
• Ability to foster teamwork.
• Time management skills.
• Interpersonal skills.
• Ability to multi-task and prioritize.

PHYSICAL REQUIREMENTS

While performing the duties of this Job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to ten (10) pounds.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid driver’s license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.