Manager Health Information Management

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Works under the supervision of the Assistant Director, Health Information Management to assure excellent service delivery to the organization. Manage data and processes to ensure the best information is available for making healthcare decisions focusing on quality and maintaining confidentiality and security of patient data.

Essential Job Functions:

• Directly manages the teams that oversee the health record analysts, document management, release of information specialists and student workers.
• Manages, monitors and maintains the transcription, voice recognition and storage vendor relationships. Including productivity and ability to deliver to organization standards and contract requirement.
• Develops and monitors budgets for the health information management, areas of responsibility including release of information, scanning, analysis, transcription, voice recognition and storage. Analyzes cost expenditures relating to HIM department budget and recommends and implements methods to limit and/or reduce expenditures.
• Ensure compliance with applicable standards including accrediting bodies, TJC, CMS and IDPH and state and federal laws as it relates to areas of responsibility.
• Lead team in changes that support HIM best practices in electronic records management, legal records and privacy and security of records. Adapt workflows to support industry changes.
• Directs court ordered medical records releases, subpoenas, and ensures that in person/video court orders and/or depositions are carried out.
• Partners with Application and Network Services staff to design, implement and maintain various information systems that support medical records such as dictation, voice recognition, document imaging and the electronic medical record.
• Participates in system upgrades as advisor and SME, review documentation, test system performance, monitor issues list and work on resolution with Application Staff, provide training to staff on new functionality.
• Coordinate, lead, and directly work as a member of hospital committees and workgroups that require HIM representation.
• Ensures customer, both internal and external, satisfaction by aligning customer needs and daily work.
• Document processes, policies, workflows and keep other education resources updated.
• Collaborate and work with physicians, operation managers and staff to improve HIM practices through reporting and monitoring, sharing of data, educating on key HIM functions.
• Monitors reports related to hospital initiatives or service delivery. Identify trends/areas of concern.
• Performs quality audits ensure compliance with regulatory requirements and key performance indicators.
• Handle complex customer issues/complaints that cannot be handled by staff (e.g. custody issues, requests for record restrictions, etc).
• Works with other hospital leadership to trouble shoot and resolve issues (e.g. Risk Management to resolve a release issues, Division Head to resolve a delinquent record issue or a scanning concern).
• Performs other duties and special projects as assigned by the Director.

Education and Experience:

Bachelor’s degree in Health Information Management, Healthcare Administration or related field required. A combination of education and/or experience may be considered when the experience is directly related to the functions of the role.

A minimum of 3 years of health information management experience in a healthcare setting preferred.

Strong broad-based HIM knowledge, full understanding state and federal laws and regulations governing disclosure of protected health information.

Management experience preferred.

Ability to effectively communicate with all levels of staff.

Demonstrated understanding and ability to handle complex patient, provider and staff issues, escalating appropriately.

Ability to work independently in a time-oriented environment.

Education

Bachelor's Degree

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org