Manager, event security

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Mission:

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision:

We are the gathering place of Orange County

Values:

• Be Safe
• Do the Right Thing
• Be Generous
• Include Everyone
• Make it Easy
• Be Bold

Job Title:

Manager, Event Security

Pay Details:

The annual base salary range for this position in California is $100,000 to $130,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Manager, Event Security is responsible for overseeing security operations for events at Honda Center and other OCVIBE venues, helping ensure the safety and security of guests, team members, performers, and assets. This role involves coordinating event security staffing and logistics, supervising event security personnel, responding to and addressing incidents, communicating with management as needed across relevant OCVIBE departments, and collaborating with promoters, tour security, and NHL representatives (if applicable) officials before, during and after scheduled events. Additionally, this position is responsible for ensuring events are staffed with appropriate number of personnel from public safety agencies (law enforcement and emergency responders). The Manager works closely with internal stakeholders to implement security strategies and measures in delivering the highest standards of safety and security while creating a fun, inviting, and memorable guest experience.

Responsibilities

Event Security Operations

• Plan, implement, and oversee security operations for events, ensuring a safe, secure, and welcoming environment
• Pre-Event checklist: ensure all critical components of pre-event assessment are examined and in good order
• Develop and execute security strategies based on event-specific needs, attendance, and risk assessments
• Manage event security personnel, including hiring, training, scheduling, and performance monitoring
• Ensure security checkpoints, bag screenings, metal detection, and credentialing procedures are properly executed
• Serve as the primary security liaison with event organizers, promoters, and touring personnel to align security protocols to prevent and address potential threats through effective deployment of personnel and processes.

Incident Response & Risk Management

• Monitor event activities to identify potential security risks and immediately implement interventions / preventive or corrective measures
• Ensure team members are trained and briefed on Emergency Plans
• Manage emergency situations as needed, including crowd control / management, medical incidents, evacuations
• Respond to and manage security incidents, disturbances, and emergencies in a prompt, professional and effective manner
• Ensure incidents requiring documentation are documented with Incident Report.
• Coordinate with law enforcement, fire departments, and medical personnel to ensure proper emergency response procedures are followed
• Lead post-event debriefs to analyze security operations, identify areas for improvement, and implement corrective actions
• Maintain accurate records of incidents, reports, and security logs for internal documentation and compliance

Team Leadership & Coordination

• Supervise and provide direction to event security staff, ensuring adherence to policies, procedures, and protocols
• Assign duties, monitor performance, and provide support throughout the event
• Conduct pre-event briefings to ensure security personnel understand event specific procedures, protocols, and any relevant topics
• Collaborate with the Senior Manager, Security Operations, and other venue management teams to align security efforts with overall event objectives
• Work closely with other departments, such as Guest Services, Operations, and Risk Management, to ensure a seamless and safe guest experience

Compliance & Security Standards

• Ensure compliance with all venue security policies, local regulations, and industry best practices
• Stay up to date on security threats, trends, and technologies to enhance event security strategies
• Oversee and enforce safety protocols, including crowd management, ejections, and emergency evacuation plans
• Ensure all staff receive initial and recurrent training and ensure the ongoing documentation of training

Guest Experience / Customer Service & Communication

• Maintain a visible and approachable presence before, during, and after events to address complaints, create a welcoming environment, and communicate with guests, staff, and promoter / client representatives

Qualifications

• Minimum 5 years of experience in event security, venue security, or a related field
• Minimum 1 year in a leadership or supervisory role within a security or public safety environment
• Experience working with law enforcement, emergency responders, and other operating departments (e.g. Guest Services, Facilities, Parking)
• Strong understanding of event security operations, crowd management, and emergency response protocols
• Working knowledge of local, state, and federal security regulations applicable to large venues and event
• Excellent leadership and team management skills, with experience supervising security staff
• Strong verbal and written communication skills, with the ability to interact with diverse stakeholders, including guests, performers, executives, and law enforcement
• Proficiency in using security technologies, such as surveillance cameras, access control systems, and incident management software
• Able to remain calm and make sound decisions under pressure in high-stress situations
• Able to assess risks and implement effective security strategies for events of varying sizes
• Able to work evenings, weekends, and holidays as required based on event schedules

Knowledge, Skills and Experience

• Education - Bachelor's Degree
• Or equivalent combination of education and experience
• Certifications Required – BSIS Guard Card
• Experience Required - 5+ Year's
• 5 years of security related experience, at least 1 of which as supervisor or higher

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!