Manager of Ambulatory Support

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

General Summary: Plays a critical role as the ambulatory liaison across Ambulatory areas and clusters. Collaborates closely with medical, nursing and ancillary leadership to coordinate the day to day Point-of-Service support activities in the ambulatory clinics and selected ancillary areas. Manages Point of Service teams and operational functions of the assigned areas. This role collaborates closely with medical, nursing, and ancillary leadership to coordinate the day to day support activities in ambulatory clinic settings ensuring the delivery of excellent customer service including revenue cycle activities with 24/7 accountability for the Point of Service Team. Manages the human resources and operational functions of the assigned areas. Ambulatory Support Manager(s) identifies and leads performance improvement initiatives in collaboration with the Director and other leadership.

Essential Job Functions:

• Responsible for leadership, direction and coordination for the ambulatory and selected ancillary Point of Service support services functions with 24 accountability.
• Supplements staffing routinely for additional support to the point of Service team in ambulatory and ancillary areas as needed.
• Promotes growth and development of staff through counseling, recognition, and feedback.
• Fosters and facilitates customer-oriented communication and service excellence.
• Directs team members in communicating with one another, and serves as a conduit for information that flows from the team to other organizational wide departments.
• Responsible for the human resource functions of recruitment/selection and retention, ensuring that staff are scheduled for optimal coverage, orientation/training, day to day delegation, monitoring of work activities, performance evaluation, and progressive discipline when applicable.
• Administers all ETA/payroll functions for support staff across the cluster.
• Coordinates with all stakeholders including Revenue Cycle to ensure all collections are processed appropriately and documented within the E.H.R. as outlined in training.
• Ensuring the Point of Service teams are securing all PHI including financial information for our families as outlined and trained.
• Work with Point of Service teams to ensure financial goals are monitored and met.
• Also collaborates with Point of Service teams to identify any variances in their collections.
• Assists in the implementation, monitoring and analyzing of systems for patient scheduling, ancillary testing and effective monitoring of patient collections.
• Serves as resource person in ensuring appropriateness of ancillary scheduling templates.
• Assists Director in preparing annual departmental operating and capital budgets.
• Monitors progress, reports and justifies any significant variance which occurs.
• Monitors expenses to enhance fiscal performance.
• Administer all ETA/payroll functions for the department.
• Review charge logs and reconcile charge questions with Patient Financial Services.
• Coordinate with Director in maintaining department charge master.
• Assists in new program development with the Director.
• Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and POS staff and coordinates quality review for other POS areas.
• Participates in the development, implementation and monitoring of customer services standards and evaluation of performance improvement for the facility.
• Identifies opportunities for growth, process improvement and cost containment.
• Participates in and serves as the Ambulatory/Ancillary representative in a number of groups related to organization-wide projects.
• Develops and implements systems and process training of POS and other ambulatory staff in conjunction with Director and training team.
• Functions as Ambulatory Super-User for all Ambulatory-related Epic modules, Scheduling, POS, Templates, Epicare, and Clarity.
• The authority to hire, separate, promote, demote, write and administer performance evaluations.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• High school diploma required. Bachelor’s degree preferred.
• Minimum of 3 years of supervisory experience in a healthcare environment required.
• Excellent communication/listening skills.
• Ability to make quick, accurate decisions on a daily basis.
• Knowledge of medical terminology, third party billing, and managed care requirements.
• Proficient computer skills and aptitude.
• Substantial interpersonal skills sufficient to work effective with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
• Good analytical ability, excellent organizational skills.

Education

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org