Job Title: Manager (40 hrs./Exempt/Full-time)

Location: South High Branch

Starting Pay Range: $67,496-$90,625.60 annually (commensurate with experience)

Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Our Commitment to Diversity

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.

What We Offer:

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/

About the Position:

As a manager you will lead and manage staff, building resources, operations and location/division initiatives in the context of the Library’s larger vision, purpose and strategic plan. Additionally, you will serve as a key Library point of contact for the local community and connection with key stakeholders and partners.

Position Schedule

• Combination of mornings, afternoons, and evenings
• Alternating Friday/Saturday rotation - 9am-6pm
• Sundays 12:45pm-5:00pm (as assigned)

What You’ll Do:

• Leads a team in the effective management of operations at local level. Handles a wide variety of strategic and operational details. Delegates tasks, responds to questions/complaints and gathers data to prepare communications and reports. Serves as location’s primary contact with other Library departments.
• Develops, coaches and trains staff. Sets individual performance measurements for staff and holds them accountable while cultivating engagement and trust in an inclusive environment. Responsibilities include managing, hiring, orienting and evaluating. Models organizational values and exceptional customer service behaviors.
• Leads location’s goal setting and planning efforts to align with the strategic plan and department goals and objectives. Communicates system initiatives to staff and customers. Coordinates department goals and objectives at local level.
• Establishes and maintains collaborations with community agencies and promotes library services through community outreach. Responsible for developing and maintaining open communications with professional and community organizations at local level.
• Solves problems at the local level and assists with problem solving at the system level.
• Interprets and communicates library policies and procedures to staff and customers.
• Coordinates, initiates and approves paperwork and documentation to assure proper fiscal and regulatory control. Monitors location budget.
• Assists in the delivery of services to the customer at all service points. Maintains personal skills and knowledge to assure quality of service in areas of library collections, technology, reference, readers’ advisory, materials handling and customer service.
• Attends local, state and national conferences or meetings as required.
• Performs additional duties as assigned including being a project lead and/or serving on task forces, committees, etc.

Minimum Qualifications:

• Bachelor's degree required; Master’s of Library Science or Master’s of Library and Information Science Degree preferred.
• 3-5 years’ experience in libraries or similar field required.
• Supervisory experience required.
• Ability to express self effectively and concisely both orally and in writing.
• Acts and makes decisions with the customer in mind using information gained from direct experience and data. Meets the expectations and requirements of external and internal customers.
• Provides challenging and stretching tasks and assignments to direct reports and guides progress through consistent feedback. Encourages people to accept developmental activities in pursuit of career or position goals. Takes on working with staff that needs further development.
• Cultivates engagement and support of the Library’s vision and purpose among the team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
• Ability to engage with the local community and to establish and maintain key relationships with organizations, businesses and individuals.
• Ability to set clear objectives and measure and monitor process, progress and results, including fiscal control.
• Adept at process management; knows how to organize people and activities. Can simplify complex processes, see opportunities for synergy and integration and apply appropriately to maximize resources and add value.
• Uses rigorous logic, conflict resolution and problem-solving methods, as well as honest analysis, to solve difficult problems with effective solutions. Can see hidden problems and looks beyond the obvious to get to the core issue. Investigates a variety of sources for answers.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.

Working Conditions and Physical Demands

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional lifting or pushing of up to 20 lbs. and the frequent lifting or pushing of up to 10 lbs.