Consumer and community banking - third party governance program manager - vice president

Shape how leaders make confident, risk-aware decisions in a fast-changing environment. In this role, you will help build a modern, insight-driven approach to third-party governance that connects business priorities, expertise, and transformation delivery. You will join a collaborative team focused on strengthening governance and improving how change is prioritized and executed. Together, we will help leaders act with clarity when new risks, events, and incidents arise.

As a Vice President in Consumer & Community Banking Third Party Governance, you will strengthen transformation governance and proactive risk insight across our organization. You will lead program management for a portfolio of change initiatives, coordinate intake and prioritization, and provide clear executive reporting on milestones, dependencies, risks, and decisions. You will help design and mature emerging-risk and event and incident management processes, partnering across governance, controls, business, and technology teams to translate insights into sustainable action.

Job Responsibilities

• Lead program governance for a portfolio of third-party transformation and continuous-improvement initiatives by establishing integrated plans, milestones, dependencies, governance routines, and performance measures to strengthen accountability and outcomes.
• Execute change intake, assessment, and prioritization using transparent criteria, documented decisions, and clear ownership.
• Deliver concise executive reporting that highlights progress, outcomes, emerging concerns, trade-offs, and required actions.
• Define and mature emerging-risk processes that identify, assess, escalate, and monitor relevant third-party risk signals, translating insights into prioritization decisions and improvements to the third-party risk framework.
• Design and mature event and incident management practices by clarifying roles, escalation paths, communications, and follow-up actions, while capturing lessons learned and recommending practical process, data, and tooling enhancements.
• Partner with business, risk, controls, operations, and technology teams to align priorities and resolve cross-functional dependencies.

Required qualifications, capabilities, and skills

• Minimum 7 years of experience in program management, risk management, controls, governance, operations, change management, or a related discipline.
• Demonstrated experience leading complex, cross-functional programs with multiple stakeholders, dependencies, and executive-level visibility.
• Working knowledge of risk and control principles, including issue identification, escalation, remediation, and sustainable process design.
• Demonstrated ability to develop governance routines, status reporting, decision materials, and executive communications that support timely decisions and clear alignment.
• Strong analytical and problem-solving skills, including the ability to synthesize qualitative and quantitative information into clear priorities, roles, processes, and deliverables.
• Demonstrated ability to build trusted partnerships across business, risk, controls, operations, and technology teams.

Preferred qualifications, capabilities, and skills

• Experience with third-party risk management, supplier governance, operational risk, resiliency, or event and incident management.
• Experience designing or maturing emerging-risk sensing, assessment, monitoring, or reporting practices.
• Experience supporting transformation portfolios, operating-model design, or enterprise change initiatives.
• Familiarity with workflow, reporting, analytics, or automation tools used to improve governance and management insight.
• Bachelor’s degree or relevant professional certification in program management, risk, controls, or a related field.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.