Lead customer insights & data analyst

The Customer Insights & Data Analytics Lead Data Analyst is a highly experienced technical resource responsible for leading complex analytical initiatives and translating large internal and external data sources into actionable insights that support Ryder’s Marketing team and broader business objectives. This role combines advanced analytical expertise with the ability to lead analytical workstreams and guide projects from concept through delivery. The Lead Data Analyst is responsible for designing and executing complex analyses, integrating data from multiple systems, and developing scalable reporting and analytical solutions. They ensure that insights are clearly communicated to stakeholders and leadership, translating technical findings into meaningful business recommendations. The Lead Data Analyst is expected to proactively identify opportunities to enhance data processes, improve reporting methodologies, and expand the team’s analytical capabilities. They must be comfortable working with large datasets, managing complex analytical requests, and collaborating across the organization with partners in Marketing, Sales, IT, and other business units to drive impactful insights and successful outcomes. The Lead Data Analyst is responsible for planning and executing complex analytical initiatives, including developing project plans, managing timelines, and ensuring successful delivery of key outputs. They proactively communicate progress, challenges, and results to stakeholders and leadership to maintain alignment and drive successful outcomes.

RESPONSIBILITIES

• Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products to support executive leadership and key strategic initiatives. Own project planning, including defining scope, timelines, and deliverables, and provide guidance on complex ad hoc reporting requests to ensure outputs deliver actionable insights.
• Design, enhance, and oversee scalable reporting frameworks across multiple product lines and business segments, ensuring consistency, usability, and alignment with evolving business needs. Manage associated workstreams and timelines to ensure successful implementation.
• Lead comprehensive customer and market analyses across Ryder business units, including customer and market sizing, share analysis, growth trends, segmentation, and other advanced analytical initiatives that support Marketing strategy and decision making. Drive these initiatives from planning through execution and delivery.
• Establish and reinforce best practices for data accuracy and integrity, supporting periodic audits, validation processes, and quality checks to ensure the reliability of reporting and analytical outputs. Serve as a technical leader and steward of the team’s data assets (both owned and unowned), helping organize and enhance data resources, identify issues and opportunities for improvement, and partner with leadership to strengthen the team’s analytical infrastructure.
• Lead the acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools to support complex analytical initiatives and improve the accessibility and usability of data assets. Plan and coordinate data related activities to align with project timelines and priorities.

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

Skills and Abilities

• Detailed oriented with excellent follow-up practices
• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills and the ability to find creative solutions to challenges. Consistently makes connections to account for the bigger picture.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Work cross-functionally in order to achieve desired results
• Communicates work to customers and leadership clearly in nontechnical language. Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups
• Ability to work independently and as a member of a team
• Possesses strong technical aptitude

Knowledge

• Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
• Familiarity and knowledge of other programing languages and analytical tools (Python, PowerBI, R, DataBricks, etc.)

Qualifications

• Bachelor's Degree in Supply Chain, Data Analytics or equivalent, Required
• Master's Degree in Supply Chain, Data Analytics, MBA or equivalent, Preferred
• 6 years or more in Applied Project(s) experience: Experience in demonstrating, digital transformation, data management in an educational/project., Required
• 6 years or more in Experience in creating dashboards for diagnostic analysis across the business. Experience working in a cloud environment., Required
• 4 years or more in Works in an individual contributor role as a key member of the team that others rely on., Required

Travel

Yes,

Job Category

Data Science & Analytics

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$115,000.00

Maximum Pay Range:

$125,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

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