Lead Access Coordinator – Bethesda North Hospital

Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

Requires 2 weeks of Full-time Day paid training in Norwood.

Apply today and grow your career with a team that truly values you.

Location:

Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242 https://share.google/TPLGpXG7SY5OfnIKM

Work Schedule:

• Hours/shifts vary
• Holiday/weekend rotation, various shifts needed

Incentives & Benefits:

For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For PRN/Optional, there is access to 401(k) and other benefits. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

This position is responsible for training, daily oversight, and work direction of Access Coordinators and requires demonstrated success as an Access Coordinator. Maintains the master schedule, covers open shifts, maintains payroll. Responsible for the following daily activities: monitoring work flow, assigning work, auditing staff, running reports, and problem solving for staff issues. Supports Manager by attending meetings, providing input for staff performance appraisals and assisting with other duties as assigned. Assists Manager in identifying and implementing process improvement initiatives. Provides staff education to improve performance and is able to work in multiple Access areas. Provides after hours on-call coverage for multiple Access areas.

Job Requirements:

• Associate's Degree or Diploma in Healthcare Business, Health Administration, Allied Health Equivalent experience accepted in lieu of degree
• Proven aptitude for creating and providing training
• Understands basic concepts of process improvement
• Able to perform multiple complex processes
• 1-2 years experience Customer Service in a TriHealth Access role or equivalent

Job Responsibilities:

Provides adequate staffing within budgeted guidelines. This includes the functions of payroll, scheduling, training and overtime. Achieves patient satisfaction, accuracy, and productivity targets. Provides operational support to multiple sites and or areas. Troubleshoots problems and departmental issues to achieve a smooth daily workflow. Coordinates activities with the manager such as performance issues, process improvement, staff development and policy development and implementation.

Other Job-Related Information:

Working Conditions:

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs - Consistently
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

• Serve: ALWAYS… Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service
• Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS… Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community