Job Overview

An entry-level to early-career IT/OT professional with hands-on IT support experience is required for a 100% on-site role in Raleigh, Client. This position involves regular interaction with end users, IT equipment, infrastructure, vendors, and on-site activities.

Must-Have Systems, Software, or Experience

The organization is seeking an entry-level to early-career IT/OT professional with hands-on IT support experience. The ideal candidate should have a solid technical foundation, willingness to learn, and comfort working in a corporate or industrial IT environment.

Preferred Skills and Experience

• Windows and general end-user IT support and troubleshooting.
• Laptop, desktop, monitors, docking stations, and peripheral support.
• Basic networking knowledge, including LAN/Wi-Fi, IP addressing, switches, and cabling.
• Microsoft 365 and Microsoft Teams.
• Hardware deployment, inventory, and IT asset management.
• Basic understanding of IT/OT environments or a strong interest in developing OT knowledge.
• ServiceNow exposure is beneficial but not required.
• Interest in learning IT demand management, including infrastructure and application demands, requirements gathering, business requests, documentation, approvals, and coordination with different IT teams.
• Ability to support projects and coordinate activities with vendors, infrastructure, network, application, and business teams.
• Good communication, organization, and documentation skills.

Additional Information

The candidate will receive guidance and training on internal processes, including ServiceNow, IT/OT processes, and infrastructure/application demand management. The organization is seeking someone who is hands-on, technically curious, organized, willing to learn, and interested in growing into a broader IT/OT and IT Service Delivery role.