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  3. Raleigh
  4. IT Support Manager

Onsite It Support Manager jobs in Raleigh, North Carolina, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

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Aug 23, 2025

IT Support Manager On-Site in Raleigh — Lead Technical Teams in North Carolina

Raleigh's growing tech corridor continues to fuel demand for skilled IT support managers who can keep business operations running smoothly. This on-site role offers 439 open positions for professionals ready to oversee help desk operations, manage technical staff, and ensure seamless IT service delivery in a fast-paced environment.

The strongest candidates for IT support manager positions bring a blend of technical expertise and leadership ability. Employers look for hands-on experience with network troubleshooting, ticketing systems, and infrastructure management, paired with the interpersonal skills needed to mentor support staff and coordinate across departments. Familiarity with ITIL frameworks, cloud platforms, and endpoint security tools is increasingly valued, as is the ability to translate technical issues into clear communication for non-technical stakeholders. Strong problem-solving instincts and a calm, solutions-oriented approach under pressure round out the profile companies want when they hire a IT support manager.

On-site work remains the standard for this role in Raleigh, where many companies prioritize in-person collaboration for IT support jobs that require quick response times and direct oversight of hardware, networks, and staff. The region's expanding business and healthcare sectors have created steady hiring outlook for experienced managers who can build reliable support structures. Local employers value candidates who understand the rhythm of on-site troubleshooting and can maintain uptime across multiple departments without remote delays.

If you're ready to take the next step in your career, now is an excellent time to explore IT support manager vacancies in Raleigh. Global Work AI connects motivated professionals with employers actively seeking dependable, experienced managers, so take a look at current openings and find the opportunity that matches your skills and ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an IT support manager in Raleigh?

    In Raleigh, pay for an it support manager often falls in the mid-to-upper five figures, with many postings landing around $85,000 to $115,000 a year depending on company size, industry, and certifications. Local demand in North Carolina is influenced by the region’s mix of tech firms, healthcare systems, finance, and state employers, which can push compensation higher for candidates with leadership experience. Total value may also include bonuses, insurance, and retirement benefits, so it helps to compare current listings and similar support leadership roles in the area.
  • What skills and qualifications are required for an IT support manager job?

    Employers in Raleigh usually look for a blend of technical knowledge and team leadership. Common requirements for an it support manager include experience with help desk operations, Windows and macOS environments, ticketing systems, endpoint tools, and basic networking. A bachelor’s degree is often preferred, though strong experience can matter just as much. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft credentials can strengthen a profile. Soft skills like coaching, prioritization, and clear communication are equally important, especially when comparing openings across North Carolina employers.
  • What does an IT support manager do on a daily basis in an on-site role?

    Day to day, this role keeps the support function moving so employees can stay productive. An on-site it support manager in Raleigh may start by reviewing open tickets, assigning priorities, and checking for unresolved incidents affecting users or systems. The work often includes walking the floor, helping technicians troubleshoot hardware or access issues, coordinating with network or security teams, and updating service processes. Because the position is on-site, fast response and hands-on oversight are central, so candidates should review listings for the tools and pace each workplace expects.
  • What are the typical responsibilities of an IT support manager in Raleigh?

    Most Raleigh employers expect this position to lead the support desk and keep service levels consistent. Typical responsibilities for an it support manager include supervising staff, setting schedules, tracking ticket trends, managing escalations, documenting procedures, and improving response times. In North Carolina organizations, the job may also involve vendor coordination, asset management, user onboarding, and supporting office moves or equipment refreshes. Some teams also ask for reporting on KPIs and budget input, so it helps to compare responsibilities across related leadership openings before applying.
  • What work conditions should I expect in an on-site IT support manager job in Raleigh?

    An on-site schedule usually means regular presence at the office, data center, or campus, with quick involvement when users need help. In Raleigh, an it support manager may work standard business hours but still need to handle urgent outages, maintenance windows, or occasional after-hours coverage. The role can involve walking between departments, lifting or setting up equipment, and balancing desk work with hands-on problem solving. Expect a busy, people-facing environment where collaboration with local teams matters, and check each posting for travel, shift, or on-call expectations.
  • What is the hiring process for an IT support manager job in Raleigh?

    Hiring usually begins with a resume screen that looks for support leadership, troubleshooting depth, and experience managing people or service metrics. For an it support manager role in Raleigh, candidates often move through one or more interviews, sometimes including a discussion with IT leadership, HR, and a future team member. Many employers ask about incident handling, coaching style, and examples of process improvement. Some also use practical questions or scenario-based assessments. After that, reference checks and background screening are common, so it helps to review current North Carolina job listings for typical expectations.
  • What career growth can I expect as an IT support manager?

    This position can lead to broader operations or infrastructure leadership over time. Many it support manager professionals in Raleigh move into senior support management, IT service delivery, systems administration, desktop engineering, or director-level roles. In a market like North Carolina’s Research Triangle, experience with service metrics, budgeting, and cross-team coordination can open doors to enterprise IT and operations paths. Building exposure to cloud tools, cybersecurity basics, and vendor management can widen options further. It is useful to compare these paths with related roles to see which direction fits your background best.

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439 jobs found

  • Huntington Learning Center of Raleigh and Fayetteville

    Huntington Learning Center of Raleigh and Fayetteville

    Today

    Education manager

    In-Person position. Education Manager Exciting management position is now available at our Raleigh location. Whether you are a teacher or a retired teacher or a principle or a manager looking for a...

    onsite, Raleigh, NC, United States
    Full TimeJunior (<2 years)
  • Catapult

    Catapult

    Today

    Service desk technician i

    Raleigh, NC or Greensboro, NC Full-time ThinkTech is a Managed IT Services Provider helping businesses operate more securely, efficiently, and confidently through technology. We're looking for a...

    onsite, Raleigh, NC, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • UNC Health

    UNC Health

    Today

    Hcs desktop support specialist - raleigh, nc

    Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Responsible for...

    onsite, Raleigh, NC, United States
    $44k – $63k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    Today

    Technology/utilities - meter data management system lead

    We Are: Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our...

    onsite, Albany, NY, United States
    $74k – $219k/yrFull TimeLead / Manager
  • Amphenol ICC

    Amphenol ICC

    a day ago

    It manager, us infrastructure & operations

    IT Manager, US Infrastructure & Operations Location: Raleigh, NC The IT Manager, US Infrastructure & Operations will lead the development and operation of a secure, reliable, and scalable IT...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • Amphenol HSIO

    Amphenol HSIO

    a day ago

    It manager, us infrastructure & operations

    IT Manager, US Infrastructure & Operations Location: Raleigh, NC The IT Manager, US Infrastructure & Operations will lead the development and operation of a secure, reliable, and scalable IT...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • Truist Bank

    Truist Bank

    a day ago

    Senior technology operations specialist

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • Audemars Piguet

    Audemars Piguet

    2 days ago

    Client care advisor (temp)

    Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless...

    onsite, Raleigh, NC, United States
    Full TimeJunior (<2 years)
  • First Citizens Bank

    First Citizens Bank

    2 days ago

    Systems engineer ii - it hardware asset specialist (raleigh, nc)

    Overview This is an in onsite role in the Raleigh, NC office. The Depot and Asset Operations team is responsible for managing and maintaining the organization’s IT asset lifecycle. This includes...

    onsite, Raleigh, NC, United States
    Full TimeMiddle (2-4 years)
  • Cherry Bekaert

    Cherry Bekaert

    2 days ago

    End user technology senior manager

    Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services...

    onsite, Raleigh, NC, United States
    $140k – $200k/yrFull TimeSenior (5+ years)
  • Ulta Beauty, Inc.

    Ulta Beauty, Inc.

    3 days ago

    Experience manager

    OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts....

    onsite, Raleigh, NC, United States
    Full TimeJunior (<2 years)
  • Cynet Systems

    Cynet Systems

    4 days ago

    Junior it/ot support specialist

    Job Overview An entry-level to early-career IT/OT professional with hands-on IT support experience is required for a 100% on-site role in Raleigh, Client. This position involves regular interaction...

    onsite, Raleigh, NC, United States
    $81k – $86k/yrFull TimeJunior (<2 years)
  • Serigor

    Serigor

    5 days ago

    Client services analyst (onsite)

    Job Title: Client Services Analyst (Onsite) Location: Raleigh, NC Duration: 12 Months with possible extension Job Description: Client Services analysts use technical expertise, with understanding of...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • Eaton Corporation

    Eaton Corporation

    5 days ago

    It operations business relationship manager

    Eaton’s Corporate Sector division is currently seeking a IT Operations Business Relationship Manager. The expected annual salary range for this role is $146000 - $215000 a year. This position is also...

    onsite, Beachwood, OH, United States
    $146k – $215k/yrFull TimeSenior (5+ years)
  • Office of the Chief Information Officer

    Office of the Chief Information Officer

    6 days ago

    It specialist (infrastructure facilities)

    Summary As an IT Specialist (Infrastructure Facilities), you will work across GSA IT organizations providing project management support. Location of position: The Office of Digital Infrastructure...

    onsite, Fort Worth, TX, United States
    $108k/yrFull TimeJunior (<2 years)
  • Truist

    Truist

    7 days ago

    Technology operations consultant - problem management (on-site)

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • Domino's

    Domino's

    7 days ago

    Assistant manager(08980) - 2881 jones franklin rd

    Job Description Job Duties Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly Maintain staffing levels that mirror the needs of business at any point of the...

    onsite, Raleigh, NC, United States
    Full TimeNo Skills
  • Domino's

    Domino's

    7 days ago

    Assistant manager(05504) - 7315 six forks rd

    Job Description Job Duties Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly Maintain staffing levels that mirror the needs of business at any point of the...

    onsite, Raleigh, NC, United States
    Full TimeNo Skills
  • defi AUTO LLC

    defi AUTO LLC

    9 days ago

    Client support desk analyst

    About defi SOLUTIONS: It’s an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the...

    onsite, Atlanta, GA, United States
    Full TimeMiddle (2-4 years)
  • North State Bank

    North State Bank

    9 days ago

    It support specialist

    A strong, independent community bank, North State has served customers for over 25 years and counting. Headquartered in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the...

    onsite, Raleigh, NC, United States
    Full TimeJunior (<2 years)
  • Cherry Bekaert

    Cherry Bekaert

    9 days ago

    Desktop support specialist

    Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services...

    onsite, Raleigh, NC, United States
    $55k – $81k/yrFull TimeMiddle (2-4 years)
  • Gregory Poole Equipment Company

    Gregory Poole Equipment Company

    11 days ago

    Service manager i

    PRIMARY FUNCTION: Service customer repair needs and equipment in a timely and professional manner to ensure Customer Satisfaction. Manage company resources to maximize Financial Performance in terms...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • I

    InterAct

    12 days ago

    Support services manager

    InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • defi AUTO LLC

    defi AUTO LLC

    13 days ago

    Itsm specialist

    It’s an exciting time to join defi!! defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their...

    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • Advance Auto Parts

    Advance Auto Parts

    14 days ago

    Senior network edge security manager

    Job Description Senior Manager, Network Security Operations & Engineering Location: Raleigh, NC Position Summary The Senior Manager, Network Security Operations & Engineering is responsible for...

    onsite, Raleigh, NC, United States
    Full TimeSenior (5+ years)
  • MAA

    MAA

    15 days ago

    Resident experience manager | maa hue

    Job Summary The Resident Experience Manager reports to property management and provides customer service to residents and administrative support to the property management office to promote resident...

    onsite, Raleigh, NC, United States
    Full TimeLead / Manager
  • SingleStore

    SingleStore

    15 days ago

    Support engineer

    Position Overview Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • Infosys

    Infosys

    15 days ago

    Middleware support engineer

    In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: Contribute to the requirements elicitation process by documenting assigned parts of business...

    onsite, Raleigh, NC, United States
    Full TimeMiddle (2-4 years)
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Raleigh, NC, United States
    $34k – $35k/yrPart TimeJunior (<2 years)
  • Truist

    Truist

    22 days ago

    Senior technology operations specialist

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • Make

    Make

    23 days ago

    It service engineer

    Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in...

    onsite, Raleigh, NC, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    23 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Hibbett

    Hibbett

    a month ago

    Manager in training (part time)

    Manager in Training Location: HB: 01499 Raleigh, North Carolina (Poyner Place) Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Manager in Training is responsible...

    onsite, Raleigh, NC, United States
    $24k/yrPart TimeJunior (<2 years)

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