Job Title: Junior Desktop Support Engineer

As a Junior Desktop Support Engineer at Coforge Ltd., you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will diagnose and resolve technical issues, install and configure computer systems, and offer troubleshooting expertise to end-users. Your role will involve maintaining user accounts and permissions, performing regular system updates, and ensuring the security of IT infrastructure. You will be tasked with documenting support processes and solutions to enhance operational efficiency.

Skills and Tools Required:

• Strong understanding of computer systems and networking
• Proficiency in Windows and Mac operating systems
• Familiarity with remote desktop applications and help desk software
• Knowledge of Microsoft Office Suite and other common applications
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and within a team
• Basic understanding of hardware components and peripherals
• Prior experience in a technical support role is a plus but not required

About the Role:

As a Junior Desktop Support Engineer at Coforge Ltd., you will provide essential IT support to end-users, ensuring smooth operation of desktop systems. Your focus will be on troubleshooting, resolving technical issues, and maintaining user satisfaction with IT services.

About the Team:

You will be part of a dynamic IT support team dedicated to delivering exceptional service to our clients. The team collaborates effectively to share knowledge, provide training, and improve processes, fostering a supportive environment for professional development.

You are Responsible for:

• Diagnosing and resolving hardware and software issues on desktop systems.
• Assisting users with IT-related queries and guiding them through technical challenges.
• Performing installations, configurations, and upgrades of desktop systems and applications.
• Documenting support activities and maintaining accurate records of issues and resolutions.

To succeed in this role – you should have the following:

• A foundational understanding of desktop operating systems and basic networking principles.
• Strong problem-solving skills and the ability to communicate technical information clearly.
• Familiarity with common software applications and hardware components.
• A proactive attitude with a commitment to providing excellent customer service.