Jr to mid-level -it help desk support/windows

IT / Help Desk Support Job Overview

This position offers an exciting opportunity to work for the New York Football Giants, providing first level IT support to the Giants organization. The IT/Helpdesk Support should expect to be contacted by end users multiple times daily for assistance and will ensure issues are resolved to the end users satisfaction or escalate the issue to the next level of support. When required, this position will assist all other members of the Information Technology department with their daily tasks. This position requires a passion to learn and the successful applicant must excel at working in a team-oriented, collaborative setting.

Responsibilities

• Responsible for all aspects of the Asset Management Lifecycle (acquisition, setup, deployment, maintenance, upgrades, support, troubleshooting, retirement and disposal).
• Perform Moves, Adds, Changes, Deletions (MACD) for technology equipment and accounts.
• Provides troubleshooting and support for any/all Information Technology support tickets.

Working Hours and Availability

• Availability to work flexible, extended and often unpredictable hours including nights, weekends, and holidays.
• Game day support – availability to work at either/both the Giants facility or MetLife Stadium on game days and the potential to travel to away games.
• Ability to handle high levels of demands of a high intensity organization.
• Position is onsite full time at offices located in East Rutherford, New Jersey.

Qualifications & Job Requirements

• Associate's degree in a technology or computer science related discipline preferred.
• Relevant experience in helpdesk/support tasks, both in hardware and software.
• Proficient in Microsoft products and technologies including Windows (client and server operating systems) and Office (including Office365), Active Directory, Exchange, SCCM, WSUS.
• Knowledge of LINUX, MAC OS X, iOS (iPhones/iPads) and Android devices is a plus.
• Basic understanding of networking and security/firewalls.
• Possess the technical ability to learn new skills as required.
• Excellent interpersonal and communication skills (written and oral) and the ability to work both independently and as part of a team.
• Effective organizational, task and time management skills and a strong attention to detail.
• Ability to follow established company, NFL and regulatory required policies and procedures.
• Understanding/Experience with Football-specific data helpful.