Position Title: ITS Student Pool at Tech

Department: Information Technology Services

Advertised Pay: 12.00

Campus Location: Washburn University

Position Summary:

The Tech Support Student Assistant position at Washburn University provides assistance to faculty, staff, students, and visitors by phone or in person at our help desk, classrooms, and offices.

About Washburn University:

Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Essential Functions:

• Provide technical support to Students, Faculty, and Staff in-person and by telephone.

Non-Essential Functions:

• Other duties as assigned.

Required Qualifications:

• Washburn or Washburn Tech student.
• Fluent in English, other languages welcome and helpful.
• Preferred: Computer Repair and Networking and Computer Science Students, but all students are welcome to apply.
• Computer knowledge, troubleshooting abilities, strict confidentiality and ITS cybersecurity policies.
• Bi-lingual in Spanish preferred, but not required.

Physical Requirements:

• Must be able to lift and carry 50 lbs.
• Hours are Sunday 1pm - 5pm, and Monday - Thursday, 5pm - 9pm.

Special Instructions to Applicants:

Hourly, Varies, Varies/Shift

Background Check Required