Itm/atm servicing specialist i

Summary

Provide first line maintenance for ATM/ITM machines. Monitor machines using automated programs for problems and determining if cash needs to be added. Complete reports for supervisor and others to balance machines to appropriate GL. Assist with ATM/ITM cash replenishment and with deposit processing daily.

Essential Duties and Responsibilities:

• 50%--Current ITM Cash Handling/Balancing Procedures
  • Assist with ATM/ITM cash replenishing and with deposit processing as needed.
  • Responsible to gather cash and check deposits and cash rejects daily from machines and put the cash and receipt in the correct bag. Responsible to reconcile and balance.
  • Responsible for counting cash in each bag to verify the total cash balances with the total Cash Deposited by Denomination on the receipt.
  • Accurately complete balancing spreadsheet(s).
  • Responsible for telling merchant tellers the cash amount by denomination required for balancing, and put cash in the correct canisters.
  • Follow all policies/procedures for vault security.
• 40% - First Line Maintenance
  • First line maintenance are services that do not require spare parts, tools and/or diagnostics.
  • Provide first line maintenance for all bank owned ITMs. Maintenance responsibilities include ATM Resets, Media Jams, Currency Jams, Simple Repairs, replenishing of supplies, Skimming device inspection, Periodic cleaning of the terminal site and equipment exterior.
  • Monitor all bank owned ITMs for any errors such as communication errors, paper low, currency jams, cash levels, and any other error that might occur.
• 10% - Safety
  • Ensure the Safety & Security of all team members, customers, the Bank, and personally; this is an essential responsibility of every team member. Accordingly, you, along with all team members, are required to:
  • perform your duties in a manner that ensures your safety and the safety of other team members; ii) maintain situational awareness in your environment and alert your supervisor, manager, or another Bank Officer immediately of any a) unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR b) situations or circumstances that could compromise team member, customer, or others safety, security, or privacy; iii) understand and comply with Bank security policy and procedures (see LCSB Security Manual, Safety Manual, Harassment Policy, Sexual Harassment Policy, Hazard Communications Program, & Acceptable Use Policy (for IT)); iv) complete all assigned monthly information security training within established timeframes and apply training concepts in the performance of your duties; v) recognize and appropriately handle all suspicious, questionable, or compromising e-mails whether simulated or real; vi) understand and comply with other Bank Policies and Procedures relevant to Safety and Information Technology. Your awareness and action serve to i) prevent or ii) detect & correct safety issues that compromise a) physical security and safety of yourself, team members, Bank customers, and/or anyone on the Bank's premises; b) Bank's electronic systems integrity (including confidential information about the Bank's operations, customers' accounts, and other team members); and c) any team member, customer, and/or the Bank's privacy & reputation.