Job Details:

Job Location: 151 MCQUISTON DRIVE - BATTLE CREEK, MI

Salary Range: $75000.00 - $100000.00 Salary/year

Job Objective

The IT Systems & Technology Manager is responsible for the day-to-day management, support, coordination and continuous improvement of Gallagher Uniform's information technology and business systems. This hands-on position serves as Gallagher Uniform's primary internal technology resource and liaison among employees, management and specialized third-party technology partners.

Essential Duties & Responsibilities

1. IT Systems, Equipment & User Support: Provide responsive, hands-on technology support throughout Gallagher Uniform, including setup, configuration, maintenance, troubleshooting and vendor coordination for: 30+ desktop PCs, laptops and production workstations; local and network printers; 30+ Samsung mobile phones and tablets managed through Samsung Knox, plus approved personal/BYOD devices accessing company systems; TVs, monitors, communication displays and company-wide dashboards; barcode scanners, garment-label readers, UHF/RFID readers and antennas; VPN and remote-access technologies; Microsoft 365 and other business productivity applications.
2. Core Business & Production Systems: Develop in-depth knowledge of Gallagher Uniform's core business and production technology and serve as the primary internal point of coordination with specialized vendors.
3. Database, Reporting & Business Intelligence Support: Microsoft SQL Server and related administration/support coordination.
4. Network Infrastructure & Cybersecurity: Serve as Gallagher Uniform's primary internal liaison with FDConsulting and other third-party network and cybersecurity professionals.
5. Backup, Disaster Recovery & Business Continuity: Coordinate and maintain backup and disaster-recovery processes for critical company data and systems.
6. Security, Fire & Emergency Systems: Coordinate technology and vendor relationships associated with Gallagher Uniform's electronic security, fire and emergency systems.
7. Technology Vendors & Project Management: Serve as the primary internal technology contact for third-party technology partners.
8. IT Request Management: Develop, implement and maintain a formal Gallagher Uniform IT Request Management System.
9. IT Preventive Maintenance: Develop and maintain a formal IT Preventive Maintenance Program covering Gallagher's technology infrastructure and equipment.
10. Procurement, Licensing, Asset Management & Budgeting: Coordinate hardware procurement, software purchasing/licensing, renewals, warranties, mobile-device management, technology inventory and hardware standardization.
11. Artificial Intelligence, Automation & Technology Innovation: Serve as Gallagher Uniform's internal AI leader and technology innovation champion.
12. Business & Operational Understanding: Technology at Gallagher Uniform is closely integrated with company operations.
13. Documentation, Onboarding & Training: Maintain appropriate documentation of hardware/software inventories, system configurations, vendor contacts, licenses/subscriptions, network/system information, support procedures, backup/recovery procedures, significant changes, projects, common resolutions and user/access procedures.

Qualifications:

Education & Experience: Associate degree in Information Technology, Computer Science, Information Systems or a related technical field, or equivalent combination of education and relevant experience; Bachelor's degree preferred but not required. Approximately 3-7 years of progressively responsible IT, systems or related technology experience preferred.

Technical Qualifications: Strong working knowledge or experience in several of the following areas: Microsoft Windows environments and Microsoft 365; Microsoft SQL Server; Microsoft Access query and report development; Cloud storage and cloud-based applications; Network fundamentals, VPN and remote connectivity; PC/workstation configuration and troubleshooting; printers and peripheral equipment; Mobile-device management and Samsung Knox; Backup and disaster recovery; cybersecurity fundamentals; Software licensing and asset management; Dashboards, data reporting and visualization; Barcode and/or RFID technology; AI tools, automation and application development.

Personal & Professional Qualifications: Strong diagnostic and problem-solving skills with personal ownership and follow-through; Excellent organizational, written and verbal communication skills; Ability to explain technical concepts to nontechnical employees and work effectively at all levels of the organization; Ability to manage multiple priorities and projects and work independently with minimal supervision; Strong vendor-management skills, intellectual curiosity and desire to continually learn; High level of integrity and discretion, strong work ethic and professional attitude; Enthusiasm for new technology and innovation; ability to translate business needs into practical technology solutions.

Gallagher Uniform is an equal opportunity employer. This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties or qualifications required.