IT Support Technician

SPORTS & EXHIBITION AUTHORITY OF PITTSBURGH AND ALLEGHENY COUNTY

DATE UPDATED: 09/04/2026

EXEMPTION STATUS: Exempt

The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.

Position Summary:

The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands-on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day-to-day systems administration to keep users productive and core systems running.

Duties and Responsibilities:

End-User Support

• Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facility operator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.
• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.
• Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.
• Maintain records of support requests, problems, resolutions, and installation activity.
• Refer major hardware or software failures to vendors or outside technicians when needed.

Desktop and Hardware Support

• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.
• Perform software installation, updates, and minor repairs according to established standards.
• Assist with technology purchasing and deployment of new equipment.

Systems Administration

• Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.
• Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.
• Support the daily operation of servers and related systems.
• Administer and support network equipment, including switches and firewalls.
• Support other SEA systems as assigned, including telephone systems and website-related tasks.
• Monitor system performance and help maintain reliable day-to-day operation of SEA technology.

Other

• Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.
• Perform other duties as assigned.

Qualifying Requirements:

• Associate degree in computer science, information technology, or a related field; or equivalent related experience preferred (approximately four years).
• At least one year of experience supporting PCs, servers, networks, and end users.
• Experience with Microsoft 365 administration is preferred.
• Experience with firewalls, switches, and server support is preferred.
• Experience with Kaseya or other RMM is preferred.
• Certifications are a plus.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.
• Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and with users who have varying levels of technical experience.
• Ability to work a flexible schedule, including occasional evenings and weekends.

POSITION WORKING CONDITIONS/PHYSICAL DEMANDS

Extensive sitting, focusing on and operating a personal computer for much of the day. Walking through facilities to problem areas. Ability to read printed words and numbers in printed form and on computer/terminal monitor. Communicate by telephone for up to 30 minutes at a time on a daily basis. Occasional lifting up to 50 lbs.

WORKING ENVIRONMENT/CONDITIONS

Office environment. Occasional travel to different local facilities. 40 hours per week (occasional night/weekend support) Must have own transportation (traveling between locations is required), including a valid driver’s license.

RESIDENCY REQUIREMENT

Must live or be willing to relocate to Allegheny County

SALARY:

$45,000-$55,000/year

RESUMES CAN BE SENT TO [email protected]