It support technician – tier 1

Job Overview:

Pay Range: $26.68hr - $31.68hr

Requirement/Must Have: High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus. 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred. Ability to quickly learn new systems in a fast-paced environment. Strong problem-solving, analytical thinking, and adaptability. Able to manage multiple priorities and work independently or in a team. Effective under pressure, with strong organizational and time-management skills. Entry-level Tier 1 role supporting low- to medium-complexity issues. Works under general guidance from senior IT staff, following documented procedures and checklists. Ability to work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday. Ability to participate in after-hours (evening and weekend) on-call rotation. Ability to travel to remote locations to provide support as needed.

Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Perform other duties as assigned.

Nice to Have:

Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.). Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

Skills:

• Computer hardware installation.
• Software configuration.
• Mobile device support.
• Active Directory.
• Microsoft Endpoint Configuration Manager (MECM).
• Office 365.
• Windows 10/11.
• Troubleshooting.
• Asset tracking.
• Technical documentation.

Qualification And Education:

High school diploma or equivalent. Due to nature of job The candidate must have Ability to lift 50 pounds.