It support technician associate (winter 2027)

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

Role

• Assist with support tickets and escalate as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Requirements

• Excellent customer service
• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision

Bonus

• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1,750 per week.

Base Salary
$1,750—$1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.

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