IT Technical Support - Team Leader

TechFox – Woodland Park, NJ 07424

We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients.

Responsibilities:

• Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them.
• Provide level II IT support for our clients via phone, in person, or remotely
• Advanced Server Administration. Workstation, Printer, Network troubleshooting
• Provide training to staff, regarding new tools, solutions, and procedures.
• Track customer issues and ensure their resolution
• Document all support work on a timely basis within our ticketing system, adhering to company guidelines
• Complete special projects as assigned

Qualifications:

• Advanced troubleshooting and critical thinking skills
• Superior Leadership/Supervisory Skills
• At least 4 years of IT support experience
• Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues.
• Advanced understanding of TCP/IP networking and Windows Server environments
• Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security
• Relevant 2 / 4-year degree required
• Comp TIA A+, N+ a plus
• Experience with supporting Apple products, smart phones, and other mobile devices a plus.

Job Type:

Full-time

Job Location:

Woodland Park, NJ 07424

Required education:

Associate

Required experience:

IT Support: 4 years

Required license or certification:

Driver's License

Schedule:

Monday to Friday

Company's website:

www.techfox.it

Company's Facebook page:

https://www.facebook.com/techfoxit/

Work Location:

One location

Benefits:

• Health Insurance
• Paid Time Off

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative