It support specialist

Tomo Drug Testing is looking for a dependable, helpful IT Support Specialist to provide day-to-day technology support across our employee base and office locations. You'll be the go-to person for resolving computer, software, printer, mobile device, and Microsoft 365 issues - and a key partner in new employee setup and technology.

What You’ll Do:

• Respond to and resolve employee IT requests - computers, printers, email, passwords, mobile devices, and basic networking
• Remote into employee computers to diagnose and fix issues
• Set up computers, phones, tablets, printers, and other equipment
• Install and maintain software, updates, drivers, and business applications
• Support Microsoft 365 tools including Outlook, Teams, Sharepoint, and OneDrive
• Handle IT onboarding for new employees - devices, accounts, and orientation
• Support office technology: conference room equipment, network switches, cameras, and related systems
• Coordinate with vendors on equipment, installs, and service issues
• Maintain IT documentation, equipment records, and support notes
• Travel occasionally to company locations for setup or on-site support

What You Bring:

• Experience in IT support, help desk, or desktop support
• Comfortable supporting Windows PCs, Microsoft 365, printers, and common business apps
• Able to troubleshoot problems, learn new systems, and explain solutions clearly
• Strong communication, follow-through, and a patient, service-oriented attitude
• Experience with remote support tools
• Familiarity with Microsoft 365 admin, MDM, Ubiquiti UniFi, or basic networking is a plus - not required

Physical Requirements:

• Safely and comfortably transition between sitting, standing, and walking throughout the workday
• Remain on their feet for extended periods while performing specimen collection and related tasks
• Lift, carry, and transport testing materials and equipment weighing up to approximately 10 to 25 pounds
• Enter, exit, and operate a standard-size sedan or similar vehicle for travel to and from testing sites
• Perform duties that may require reaching, bending, or other moderate physical movements

Benefits Available:

• Medical
• Dental
• Vision
• 401(k)
• Supplemental insurance
• Paid holidays and vacation time

Schedule:

Full-time, standard business hours. Occasional early-morning flexibility.