It support specialist

Job Description

Horry-Georgetown Technical College (HGTC) is a two-year community/technical college that offers more than 75 associate degree, diploma, and certificate programs for students who are either seeking quick entry into the workforce or desiring to transfer to a senior institution to pursue a bachelor’s degree. HGTC offers three convenient campus locations in South Carolina, including Myrtle Beach, Conway and Georgetown.

The Technology Solutions department is seeking candidates for a part-time IT Support Specialist. The IT Support Specialist will serve as a first point of contact for faculty, staff, and students seeking technical assistance and provides entry-level support for hardware, software, accounts, peripherals, classroom technology, and basic audio/visual systems.

This position is responsible for receiving, documenting, troubleshooting, and resolving IT requests through the college's ticketing system, phone, email, remote support tools, and walk-in assistance, while escalating complex issues to higher support tiers as needed. The role assists with computer deployments, new employee onboarding, inventory updates, technology training, and end-user documentation, while ensuring compliance with established IT standards, procedures, and service level expectations.

The Support Specialist supports departmental communications during outages and service disruptions, contributes to customer satisfaction through timely follow-up and effective communication, collaborates with other Service Desk and Desktop Support members on projects, operational needs, and participates in ongoing professional development to expand technical skills and knowledge. Occasional travel between campuses and support for after-hours events or emergencies may be required.

Advertised Salary

Commensurate with education and experience

Minimum Requirements

Associate degree in Information Technology, Computer Technology, Computer Science, or a related field; or equivalent combination of education and experience.

Preferred Qualifications

Previous customer service, technical support, student worker, or helpdesk experience preferred.

Special Instructions to Applicants

Submit online application via: www.hgtc.edu/hr attaching resume and unofficial transcripts.