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  4. IT Support Manager

Onsite It Support Manager jobs in Madison, Wisconsin, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager On-Site Jobs in Madison, WI: Lead Local Tech Teams

Madison's growing business and tech sector is fueling steady demand for a skilled IT support manager to oversee daily operations and drive service excellence. This on-site opportunity offers 43 open positions for professionals ready to lead help desk teams and streamline technical support systems. Companies across the region are actively looking to hire an IT support manager who can bring structure and reliability to their IT operations.

The strongest candidates for IT support manager positions bring a mix of technical expertise and leadership skill. Employers typically look for experience managing help desk teams, troubleshooting hardware and software issues, and implementing IT service management frameworks such as ITIL. Strong communication skills, vendor coordination experience, and the ability to train and mentor staff are equally valued, along with a solid understanding of network security and infrastructure basics.

On-site work remains the standard for IT support manager jobs in Madison, as companies value hands-on oversight of equipment, staff, and service response times. Local employers in healthcare, education, and manufacturing sectors continue to expand their IT departments, creating a favorable hiring outlook for experienced professionals. This consistent demand makes Madison an appealing market for those seeking long-term stability in IT leadership roles.

If you're ready to take the next step in your IT career, explore current IT support manager vacancies through Global Work AI and connect with employers actively hiring in Madison. Whether you're an experienced leader or an emerging talent, now is the time to pursue rewarding IT support manager positions and make a lasting impact on local businesses.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Madison?

    In Madison, Wisconsin, compensation for an IT support manager commonly lands around the low- to mid-$100,000 range, though total pay can move with team size, industry, and scope. Public-sector employers, healthcare systems, and larger private firms may land at different points on the scale, especially when after-hours coverage or project leadership is involved. Local cost of living and the Madison talent market also affect offers. Review current listings and compare them with nearby Wisconsin roles to see how benefits and bonus plans shape the full package.
  • What qualifications and certifications are needed to become an it support manager?

    Most employers look for a bachelor’s degree in information technology, computer science, or a related field, plus a track record in support operations. Useful certifications often include CompTIA A+, Network+, ITIL, Microsoft 365, or vendor credentials tied to your environment. In Madison, Wisconsin, hiring teams may also value experience with process improvement and staff coordination, since on-site teams need strong service discipline. If you are building a profile for an IT support manager role, compare the requirements across local postings to spot the most common combinations.
  • What technical skills should an it support manager have, including help desk, networking, and ticketing systems?

    A strong candidate usually understands service desk workflows, endpoint troubleshooting, and basic to intermediate networking, including TCP/IP, VLANs, Wi-Fi, VPNs, and switches. Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk is also important for tracking response times and service levels. In Madison, Wisconsin, employers often expect hands-on knowledge of Microsoft 365, Windows environments, and identity tools used in office settings. Since the role bridges people and systems, it helps to review listings for the specific platforms each employer uses.
  • What are the day-to-day responsibilities of an on-site it support manager in Madison?

    The work usually centers on keeping local users productive and the support team organized. On a typical day in Madison, Wisconsin, an on-site it support manager may assign tickets, coach technicians, monitor escalations, coordinate hardware replacement, and verify that service standards are being met. You may also work with vendors, oversee onboarding for new hires, and support office technology such as laptops, printers, conference rooms, and network access. Because the role is site-based, direct communication with staff and quick issue triage are key priorities. Checking current openings can show which duties are most common.
  • What experience is typically required for it support manager jobs?

    Employers often want five or more years in IT support, desktop services, or service desk operations, with at least some time spent leading people or projects. In Madison, Wisconsin, on-site hiring managers may favor candidates who have handled escalations, improved ticket metrics, or supported multi-department users in a busy office setting. Experience with training, scheduling, inventory, and incident response can also help. If you are comparing openings, look for how much leadership versus hands-on troubleshooting each employer expects, since that balance varies by organization.
  • What does the hiring process look like for an it support manager position in Madison?

    The process often starts with a resume review focused on leadership, support metrics, and technical range. In Madison, Wisconsin, candidates for an IT support manager role may then complete one or more interviews with HR, the IT director, and future team members. Some employers add scenario questions, a troubleshooting exercise, or a discussion about service desk priorities and communication style. For on-site jobs, they may also assess availability, office presence, and collaboration habits. Reviewing similar local postings can help you anticipate which stages are most likely.
  • What career growth opportunities are available after working as an it support manager?

    This background can open paths into IT operations manager, service desk director, systems administration, infrastructure leadership, or broader technology project management. In Madison, Wisconsin, professionals who build strong service metrics and team development skills may also move into cybersecurity operations, cloud support, or IT service delivery roles as their experience deepens. Because the position blends technical problem-solving with people management, it creates a solid bridge to higher-responsibility jobs. Comparing adjacent roles in local job boards can help you map the next step that fits your strengths.

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43 jobs found

  • Flynn Group

    Flynn Group

    12 days ago

    Assistant manager

    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants. Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing. We...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • Baker Tilly

    Baker Tilly

    12 days ago

    Deployment manager

    Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s...

    onsite, Frisco, TX, United States
    $86k – $135k/yrFull TimeSenior (5+ years)
  • Rogers Enterprises

    Rogers Enterprises

    12 days ago

    Sales associate

    We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality and value of our merchandise. Rogers Enterprises Inc. is a growing fine jewelry chain with...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Potbelly (Potbelly Corporate)

    Potbelly (Potbelly Corporate)

    13 days ago

    Daytime team member

    PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!* Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced,...

    onsite, Madison, WI, United States
    $30k/yrPart TimeJunior (<2 years)
  • The Buckle, Inc.

    The Buckle, Inc.

    13 days ago

    Template (hiring age 16)- seasonal part-time sales teammate

    Summary The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Additionally, Sales...

    onsite, Madison, WI, United States
    Part TimeJunior (<2 years)
  • University of Wisconsin–Madison

    University of Wisconsin–Madison

    13 days ago

    Student hourly project assistant

    Department Overview: Approved by the Board of Regents in 1970, the Department of African American Studies (formerly Afro-American Studies) is an outgrowth of the student concern for relevance in...

    onsite, Madison, WI, United States
    $36k – $50k/yrPart TimeJunior (<2 years)
  • Universities of Wisconsin

    Universities of Wisconsin

    13 days ago

    Administrative assistant

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff...

    onsite, Madison, WI, United States
    $42k/yrPart TimeNo Skills
  • Universities of Wisconsin

    Universities of Wisconsin

    13 days ago

    Mechanical engineering office manager

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff...

    onsite, Madison, WI, United States
    $48k/yrFull TimeMiddle (2-4 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    14 days ago

    Shift supervisor - store# 02698, madison/greenway station

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • The Buckle, Inc.

    The Buckle, Inc.

    14 days ago

    Seasonal part-time sales teammate

    Summary The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Additionally, Sales...

    onsite, Madison, WI, United States
    Part TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    14 days ago

    Returning assistant store manager - spirit

    Assistant Manager: Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season...

    onsite, Madison, WI, United States
    $34k/yrFull TimeJunior (<2 years)
  • Von Maur/Dry Goods

    Von Maur/Dry Goods

    15 days ago

    Part time sales associate

    As a Sales Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s shopping...

    onsite, Madison, WI, United States
    Part TimeJunior (<2 years)
  • LendNation

    LendNation

    15 days ago

    Assistant manager

    Assistant Manager QCHI / Lend Nation is looking for an energetic, positive Full-Time Assistant Manager to join our team! This is a full-time position that has great potential for the right person! We...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • Securitas Security Services

    Securitas Security Services

    16 days ago

    Account manager

    Account Manager Primary Location: Madison, WI Wage: $30/HR Schedule: Monday - Friday | 7:00AM-3:00PM We offer a full benefits package, PTO, weekly pay, and more! The Western Wisconsin Area has an...

    onsite, Madison, WI, United States
    $60k/yrFull TimeJunior (<2 years)
  • Abbott

    Abbott

    16 days ago

    Sr. experience product manager

    Job Description Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with...

    onsite, Madison, WI, United States
    $78k – $156k/yrFull TimeSenior (5+ years)
  • Trek Travel

    Trek Travel

    16 days ago

    Technical product manager

    Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. This is Trek Travel's first dedicated...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • University of Wisconsin–Madison

    University of Wisconsin–Madison

    16 days ago

    Creative consultant - wheelhouse studios

    Department Overview: The Wisconsin Union, often referred to as "the heart and soul" of the University of Wisconsin-Madison, has enhanced the lives of members and visitors since it was founded in...

    onsite, Madison, WI, United States
    $30k/yrPart TimeJunior (<2 years)
  • Sherwin-Williams

    Sherwin-Williams

    16 days ago

    Branch wholesale product specialist

    The individual selected for this role will be expected to work at Store #3833, located at: 1009 West Applegate Road, Madison, WI 53713 This is a Full-Time job Starting Pay: $18.30/hr OR based on...

    onsite, Madison, WI, United States
    $37k/yrFull TimeJunior (<2 years)
  • Compass Group

    Compass Group

    17 days ago

    Service technician (vending & coffee equipment)(full time)

    We are hiring immediately for full time SERVICE TECHNICIAN (VENDING & COFFEE EQUIPMENT) positions. Location: Canteen - 2305 Daniels Street, Madison, WI 53718. Note: online applications accepted only....

    onsite, Madison, WI, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • Tarrant County College District

    Tarrant County College District

    17 days ago

    Specialist ii, administrative support (grant)

    Title: Specialist II, Administrative Support (Grant) Department: SO Academic Affairs Campus Location: South Campus Employee Classification: CLR - Clerical Position Type: FT - Regular Grant Funded:...

    onsite, Madison, WI, United States
    $42k/yrFull TimeMiddle (2-4 years)
  • Zimbrick Inc

    Zimbrick Inc

    17 days ago

    Customer service representative

    Customer Service Representative What You Will Do Smile, greet and thank customers and assist them with any needs Build positive relationships with customers Handle customer complaints with poise...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Domino's

    Domino's

    17 days ago

    General manager(02108) - 737 s gammon rd

    Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • UnityPoint Health

    UnityPoint Health

    17 days ago

    Communications representative (switchboard); 0.0 fte, all shift

    Job Description We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring...

    onsite, Madison, WI, United States
    $37k/yrFull TimeEntry with Degree
  • QCHI/ LendNation Open Career

    QCHI/ LendNation Open Career

    18 days ago

    Assistant manager

    QCHI / Lend Nation is looking for an energetic, positive Full-Time Assistant Manager to join our team! This is a full-time position that has great potential for the right person! We are looking for a...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • Veterans Health Administration

    Veterans Health Administration

    18 days ago

    Telecommunications equipment operator

    Summary The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant...

    onsite, Madison, WI, United States
    $41k/yrFull TimeJunior (<2 years)
  • East Towne Mall

    East Towne Mall

    18 days ago

    Part-time sales teammate

    Summary The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Additionally, Sales...

    onsite, Madison, WI, United States
    Part TimeJunior (<2 years)
  • CSM COMPANIES INC GROUP

    CSM COMPANIES INC GROUP

    18 days ago

    Systems administrator

    Job Details: Job Location: Corporate - Madison, WI Salary Range: Undisclosed Summary: The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Sorren, Inc.

    Sorren, Inc.

    18 days ago

    Office manager

    Our Firm Sorren is a top 50 national advisory firm that blends deep expertise with a human-first approach. We don’t just work with numbers—we work with people, building lasting relationships and...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • P

    Potbelly Corporate

    18 days ago

    Assistant manager

    PAY TRANSPARENCY $50,000 - $55,000 base salary range + bonus potential. The Assistant Manager is the co-leader of the Potbelly shop. They should bring their good vibes every day to create an...

    onsite, Madison, WI, United States
    $50k – $55k/yrFull TimeJunior (<2 years)
  • One City Schools, Inc.

    One City Schools, Inc.

    19 days ago

    Student support specialist

    STUDENT SUPPORT SPECIALIST / SPECIAL EDUCATION PROGRAM AIDE One City Schools | Madison, Wisconsin Full-Time Salary Range: $40k to $50k depending on qualifications and experience Reports to: Director...

    onsite, Madison, WI, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • Mister Car Wash

    Mister Car Wash

    19 days ago

    Customer service advisor, fs

    Working at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Mister Car Wash

    Mister Car Wash

    19 days ago

    Sales associate

    Mister Car Wash Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Zimbrick Inc

    Zimbrick Inc

    19 days ago

    Service bdc representative

    Are you a people person who thrives on variety? Our Business Development Center team is responsible for establishing and maintaining a premium, high line customer experience for our clients. You will...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Tarrant County College District

    Tarrant County College District

    19 days ago

    Specialist, library

    Title: Specialist, Library Department: SO Library Services Campus Location: South Campus Employee Classification: ISP - Instructional Sup Position Type: FT - Regular Grant Funded: No Pay Frequency:...

    onsite, Madison, WI, United States
    $38k/yrFull TimeJunior (<2 years)
  • Catalent

    Catalent

    19 days ago

    Manager - program management

    Manager - Program Management Position Summary: Shift: M-F 8am-5pm Location: Madison, WI 100% Onsite Catalent’s Madison, Wisconsin site is a state‑of‑the‑art biologics development and manufacturing...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • AprilAire

    AprilAire

    20 days ago

    Quality manager

    Overview We are currently recruiting for a Quality Manager to join us at our Madison Plant! This individual will be responsible for the development, implementation and sustaining of the quality...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • Catalent

    Catalent

    20 days ago

    Manager - engineering

    Manager – Engineering Position Summary: Work Schedule: M-F 8am-5pm 100% on-site Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • T

    T Mart

    22 days ago

    Assistant manager

    If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Saxon Global

    Saxon Global

    24 days ago

    Project manager

    5+ years of IT Project Management experience (10+ preferred). Proven success leading large, complex, enterprise software implementation, upgrade, or conversion projects from initiation through...

    onsite, Madison, WI, United States
    Full TimeSenior (5+ years)
  • Smart Motors Toyota

    Smart Motors Toyota

    a month ago

    Express service advisor - smart motors toyota

    Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors Toyota, our mission is to create a powerhouse of high-impact...

    onsite, Madison, WI, United States
    $44k – $63k/yrFull TimeJunior (<2 years)

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