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  5. Onsite It Support Manager jobs in Madison, Wisconsin, USA

Onsite It Support Manager jobs in Madison, Wisconsin, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager On-Site Jobs in Madison, WI: Lead Local Tech Teams

Madison's growing business and tech sector is fueling steady demand for a skilled IT support manager to oversee daily operations and drive service excellence. This on-site opportunity offers 222 open positions for professionals ready to lead help desk teams and streamline technical support systems. Companies across the region are actively looking to hire an IT support manager who can bring structure and reliability to their IT operations.

The strongest candidates for IT support manager positions bring a mix of technical expertise and leadership skill. Employers typically look for experience managing help desk teams, troubleshooting hardware and software issues, and implementing IT service management frameworks such as ITIL. Strong communication skills, vendor coordination experience, and the ability to train and mentor staff are equally valued, along with a solid understanding of network security and infrastructure basics.

On-site work remains the standard for IT support manager jobs in Madison, as companies value hands-on oversight of equipment, staff, and service response times. Local employers in healthcare, education, and manufacturing sectors continue to expand their IT departments, creating a favorable hiring outlook for experienced professionals. This consistent demand makes Madison an appealing market for those seeking long-term stability in IT leadership roles.

If you're ready to take the next step in your IT career, explore current IT support manager vacancies through Global Work AI and connect with employers actively hiring in Madison. Whether you're an experienced leader or an emerging talent, now is the time to pursue rewarding IT support manager positions and make a lasting impact on local businesses.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Madison?

    In Madison, Wisconsin, compensation for an IT support manager commonly lands around the low- to mid-$100,000 range, though total pay can move with team size, industry, and scope. Public-sector employers, healthcare systems, and larger private firms may land at different points on the scale, especially when after-hours coverage or project leadership is involved. Local cost of living and the Madison talent market also affect offers. Review current listings and compare them with nearby Wisconsin roles to see how benefits and bonus plans shape the full package.
  • What qualifications and certifications are needed to become an it support manager?

    Most employers look for a bachelor’s degree in information technology, computer science, or a related field, plus a track record in support operations. Useful certifications often include CompTIA A+, Network+, ITIL, Microsoft 365, or vendor credentials tied to your environment. In Madison, Wisconsin, hiring teams may also value experience with process improvement and staff coordination, since on-site teams need strong service discipline. If you are building a profile for an IT support manager role, compare the requirements across local postings to spot the most common combinations.
  • What technical skills should an it support manager have, including help desk, networking, and ticketing systems?

    A strong candidate usually understands service desk workflows, endpoint troubleshooting, and basic to intermediate networking, including TCP/IP, VLANs, Wi-Fi, VPNs, and switches. Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk is also important for tracking response times and service levels. In Madison, Wisconsin, employers often expect hands-on knowledge of Microsoft 365, Windows environments, and identity tools used in office settings. Since the role bridges people and systems, it helps to review listings for the specific platforms each employer uses.
  • What are the day-to-day responsibilities of an on-site it support manager in Madison?

    The work usually centers on keeping local users productive and the support team organized. On a typical day in Madison, Wisconsin, an on-site it support manager may assign tickets, coach technicians, monitor escalations, coordinate hardware replacement, and verify that service standards are being met. You may also work with vendors, oversee onboarding for new hires, and support office technology such as laptops, printers, conference rooms, and network access. Because the role is site-based, direct communication with staff and quick issue triage are key priorities. Checking current openings can show which duties are most common.
  • What experience is typically required for it support manager jobs?

    Employers often want five or more years in IT support, desktop services, or service desk operations, with at least some time spent leading people or projects. In Madison, Wisconsin, on-site hiring managers may favor candidates who have handled escalations, improved ticket metrics, or supported multi-department users in a busy office setting. Experience with training, scheduling, inventory, and incident response can also help. If you are comparing openings, look for how much leadership versus hands-on troubleshooting each employer expects, since that balance varies by organization.
  • What does the hiring process look like for an it support manager position in Madison?

    The process often starts with a resume review focused on leadership, support metrics, and technical range. In Madison, Wisconsin, candidates for an IT support manager role may then complete one or more interviews with HR, the IT director, and future team members. Some employers add scenario questions, a troubleshooting exercise, or a discussion about service desk priorities and communication style. For on-site jobs, they may also assess availability, office presence, and collaboration habits. Reviewing similar local postings can help you anticipate which stages are most likely.
  • What career growth opportunities are available after working as an it support manager?

    This background can open paths into IT operations manager, service desk director, systems administration, infrastructure leadership, or broader technology project management. In Madison, Wisconsin, professionals who build strong service metrics and team development skills may also move into cybersecurity operations, cloud support, or IT service delivery roles as their experience deepens. Because the position blends technical problem-solving with people management, it creates a solid bridge to higher-responsibility jobs. Comparing adjacent roles in local job boards can help you map the next step that fits your strengths.

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222 jobs found

  • Universities of Wisconsin

    Universities of Wisconsin

    3 days ago

    Mechanical engineering office manager

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff...

    onsite, Madison, WI, United States
    $48k/yrFull TimeMiddle (2-4 years)
  • Navitus Health Solutions, LLC

    Navitus Health Solutions, LLC

    3 days ago

    Engineer, it support

    Overview Navitus Health Solutions is seeking a Engineer, IT Support to join our team! The Engineer, IT Support ensures efforts are in alignment with the Infrastructure team to support...

    onsite, Madison, WI, United States
    $54k – $65k/yrFull TimeSenior (5+ years)
  • Spencer Gifts

    Spencer Gifts

    4 days ago

    Returning assistant store manager - spirit

    Assistant Manager: Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season...

    onsite, Madison, WI, United States
    $34k/yrFull TimeJunior (<2 years)
  • LendNation

    LendNation

    5 days ago

    Assistant manager

    Assistant Manager QCHI / Lend Nation is looking for an energetic, positive Full-Time Assistant Manager to join our team! This is a full-time position that has great potential for the right person! We...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • Avis Budget of Wisconsin

    Avis Budget of Wisconsin

    5 days ago

    Assistant manager

    Are you a dynamic leader with a passion for customer service and sales? Do you thrive in a fast-paced environment and enjoy developing and motivating others? If so, we want you on our team! As an...

    onsite, Madison, WI, United States
    $60k – $70k/yrFull TimeJunior (<2 years)
  • Walgreens

    Walgreens

    5 days ago

    Photo specialist

    JOB DESCRIPTION Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions,...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    5 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Madison, WI, United States
    $34k/yrPart TimeJunior (<2 years)
  • IES Electrical

    IES Electrical

    6 days ago

    Technology foreman

    General Job Description NEXT Electric, LLC seeking full-time Technology Foreman in Madison, Wisconsin. This position is not eligible for visa sponsorship or work authorization support. Candidates...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • Abbott

    Abbott

    6 days ago

    Sr. experience product manager

    Job Description Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with...

    onsite, Madison, WI, United States
    $78k – $156k/yrFull TimeSenior (5+ years)
  • Compass Group

    Compass Group

    6 days ago

    Service technician (vending & coffee equipment)(full time)

    We are hiring immediately for full time SERVICE TECHNICIAN (VENDING & COFFEE EQUIPMENT) positions. Location: Canteen - 2305 Daniels Street, Madison, WI 53718. Note: online applications accepted only....

    onsite, Madison, WI, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • Zimbrick Inc

    Zimbrick Inc

    7 days ago

    Customer service representative

    Customer Service Representative What You Will Do Smile, greet and thank customers and assist them with any needs Build positive relationships with customers Handle customer complaints with poise...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • QCHI/ LendNation Open Career

    QCHI/ LendNation Open Career

    7 days ago

    Assistant manager

    QCHI / Lend Nation is looking for an energetic, positive Full-Time Assistant Manager to join our team! This is a full-time position that has great potential for the right person! We are looking for a...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • ACC MANAGEMENT GROUP, INC.

    ACC MANAGEMENT GROUP, INC.

    7 days ago

    Assistant community manager

    Assistant Community Manager Location: Madison, WI Help us make a new property part of the ACC team! ACC is looking for a full-time Assistant Community Manager to join us at Park Cedar, a 150-unit tax...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • University of Wisconsin–Madison

    University of Wisconsin–Madison

    8 days ago

    It student worker

    Department Overview: Office of Information Technology website: https://iit.med.wisc.edu/ Department of Psychiatry website https://www.psychiatry.wisc.edu/ Anticipated Start Date: 11/1/2026...

    onsite, Madison, WI, United States
    $28k/yrPart TimeJunior (<2 years)
  • CSM COMPANIES INC GROUP

    CSM COMPANIES INC GROUP

    8 days ago

    Systems administrator

    Job Details: Job Location: Corporate - Madison, WI Salary Range: Undisclosed Summary: The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Sorren, Inc.

    Sorren, Inc.

    8 days ago

    Office manager

    Our Firm Sorren is a top 50 national advisory firm that blends deep expertise with a human-first approach. We don’t just work with numbers—we work with people, building lasting relationships and...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Tarrant County College District

    Tarrant County College District

    10 days ago

    Specialist i, administrative support

    Title: Specialist I, Administrative Support Department: SO Business & Industry Admin Campus Location: South Campus Employee Classification: CLR - Clerical Position Type: FT - Regular Grant Funded: No...

    onsite, Madison, WI, United States
    $38k/yrFull TimeJunior (<2 years)
  • Therma - Stor LLC

    Therma - Stor LLC

    12 days ago

    Technical customer service representative

    POSITION SUMMARY & OBJECTIVES We are seeking a highly motivated and organized professional who thrives in a fast-paced environment and brings strong mechanical troubleshooting, and exceptional...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    12 days ago

    Senior assistant store manager

    Hourly rate ranges from $16.75 - $17.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay,...

    onsite, Madison, WI, United States
    $34k – $34k/yrFull TimeSenior (5+ years)
  • Abbott

    Abbott

    12 days ago

    Associate product support scientist

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and...

    onsite, Madison, WI, United States
    $51k – $101k/yrFull TimeJunior (<2 years)
  • ATTIC CORRECTIONAL SERVICES INC

    ATTIC CORRECTIONAL SERVICES INC

    12 days ago

    Security support specialist

    Job Details: Job Location: Madison - Madison, WI Position Type: Full Time Education Level: High School Salary Range: $22.00 - $22.00 Hourly Travel Percentage: Up to 50% Job Shift: 4 pm - 12 am Job...

    onsite, Madison, WI, United States
    $44k/yrFull TimeMiddle (2-4 years)
  • Robert Half

    Robert Half

    14 days ago

    Talent manager - administrative & customer support

    JOB REQUISITION Talent Manager - Administrative & Customer Support LOCATION WI MADISON WEST JOB DESCRIPTION Job Summary Our Talent Managers work in a team environment and have responsibility for...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Cummins

    Cummins

    15 days ago

    Service administrator

    We are looking for a talented Service Administrator for our Distribution business in Madison, WI . In this role, you will make an impact in the following ways: Serves as first point of contact with...

    onsite, Madison, WI, United States
    Full TimeEntry with Degree
  • Foss Swim School

    Foss Swim School

    16 days ago

    Assistant manager

    Company Description: It’s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water. FOSS is a premier swim school with 30+...

    onsite, Ankeny, IA, United States
    Full TimeJunior (<2 years)
  • Agrace

    Agrace

    16 days ago

    System support specialist - on site

    Job Details Job Location: Madison, WI - Madison, WI Position Type: Full Time Salary Range: Undisclosed Travel Percentage: Driving Job Shift: AM Job Category: Information Technology Location: Madison,...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • KORU HEALTH LLC

    KORU HEALTH LLC

    16 days ago

    Business office manager

    Under the direction of the Executive Director, the Business Office Manager is responsible for handling all vendor and resident accounts including lease signings. This position is also responsible for...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Hy-Vee, Inc.

    Hy-Vee, Inc.

    17 days ago

    Aisles online service lead

    Additional Considerations (if any): At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and...

    onsite, Madison, WI, United States
    Part TimeLead / Manager
  • Von Maur/Dry Goods

    Von Maur/Dry Goods

    19 days ago

    Dry goods assistant store manager

    As an Assistant Store Manager, you support the store manager in motivating associates to help customers create their own personal style and assisting with all operations. You provide one-of-a-kind...

    onsite, Madison, WI, United States
    Full TimeNo Skills
  • Target

    Target

    22 days ago

    On-demand: guest advocate (cashier), general merchandise, fulfillment (t3405)

    Starting Hourly Rate / Salario por Hora Inicial: $16.50 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life...

    onsite, Madison, WI, United States
    $32k/yrPart TimeJunior (<2 years)
  • Abbott

    Abbott

    22 days ago

    Sr manager, service operations

    Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development...

    onsite, Madison, WI, United States
    $129k – $259k/yrFull TimeSenior (5+ years)
  • Blain's Farm & Fleet

    Blain's Farm & Fleet

    22 days ago

    Assistant automotive service center manager

    Company & Benefits Information At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance....

    onsite, Madison, WI, United States
    $52k/yrFull TimeEntry with Degree
  • Dungarvin

    Dungarvin

    22 days ago

    Behavioral direct support professional / caregiver

    Company Description Who we are: At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to...

    onsite, Madison, WI, United States
    $34k – $38k/yrFull TimeJunior (<2 years)
  • Impact Networking

    Impact Networking

    22 days ago

    Project implementation engineer (m365)

    Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the...

    onsite, Appleton, WI, United States
    Full TimeMiddle (2-4 years)
  • Signet Jewelers

    Signet Jewelers

    23 days ago

    Assistant store manager - banter by piercing pagoda - east towne mall

    We have many opportunities available on our other career site pages. Click here to link to our careers page! “Be More You” isn’t just our tagline, it’s our life’s mission – a way to help people...

    onsite, Madison, WI, United States
    Full TimeJunior (<2 years)
  • Pellitteri Waste Systems Inc

    Pellitteri Waste Systems Inc

    23 days ago

    It manager

    IT Manager Pellitteri Waste Systems, Inc. - Madison, WI, USA Compensation: Negotiable - Salary Benefits Offered: 401K, Free and Low-Cost Medical, Dental, Vision, Disability and Life Insurance...

    onsite, Madison, WI, United States
    Full TimeLead / Manager
  • Storm Guard Madison

    Storm Guard Madison

    a month ago

    Call center manager/leader

    Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Call Center Team Lead Benefits...

    onsite, Madison, WI, United States
    $40k – $85k/yrFull TimeLead / Manager
  • CarMax

    CarMax

    a month ago

    Customer specialist, full time

    Customer Specialist 6057 - Madison - 6601 Odana Road, Madison, Wisconsin, 53719 CarMax, the way your career should be! Position Overview As a Customer Specialist, you will play a key role in...

    onsite, Madison, WI, United States
    $35k – $52k/yrFull TimeEntry with Degree
  • kindthread

    kindthread

    a month ago

    Assistant manager (full time)

    We believe: What we wear changes how we feel. How we feel changes how we do our jobs. How we do our jobs changes lives. Why You’ll Love Working Here: Free scrubs to keep you looking and feeling your...

    onsite, Beaverton, OR, United States
    Full TimeJunior (<2 years)
  • Abbott

    Abbott

    a month ago

    Customer care business analyst

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and...

    onsite, Madison, WI, United States
    $61k/yrFull TimeJunior (<2 years)
  • Abbott

    Abbott

    a month ago

    2027 it cancer diagnostics intern

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and...

    onsite, Madison, WI, United States
    $34k – $68k/yrFull TimeEntry with Degree

10,000,000+ more jobs available!