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  3. It Support Manager
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  5. Onsite It Support Manager jobs in Richmond, Virginia, USA

Onsite It Support Manager jobs in Richmond, Virginia, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager, On-Site — Richmond, VA Opportunity Awaits

Richmond's growing business and tech sector continues to fuel demand for skilled IT support managers who can keep operations running smoothly. This on-site role offers 484 open positions for professionals ready to lead technical teams and drive service excellence in a dynamic environment. Companies across the region are actively looking to hire an IT support manager who can blend technical expertise with strong leadership skills.

Successful candidates typically bring a solid foundation in network administration, help desk operations, and IT infrastructure management, paired with excellent problem-solving abilities. Strong communication skills are essential, as this role involves coordinating between technical staff and non-technical stakeholders while managing escalations efficiently. Familiarity with ticketing systems, cloud platforms, and cybersecurity best practices rounds out the ideal skill set for those pursuing IT support manager positions in today's competitive market.

On-site work remains the standard for this profession in Richmond, where hands-on infrastructure management and direct team supervision are critical to success. The local job market shows steady demand for IT support manager jobs in Richmond, driven by ongoing digital transformation initiatives across healthcare, finance, and government sectors. Employers value professionals who can be physically present to troubleshoot systems, train staff, and maintain the reliability that on-site operations demand.

If you're ready to take the next step in your IT career, now is an excellent time to explore current IT support manager vacancies. Global Work AI connects motivated professionals with employers seeking dependable leadership in technical support roles. Browse available opportunities today and find the position that matches your expertise and career goals.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Richmond, VA?

    In Richmond, Virginia, an IT support manager typically earns about $95,000 to $130,000 per year, with pay shifting based on team size, industry, and technical scope. Public-sector employers and mid-market firms may sit near the lower end, while finance, healthcare, and enterprise environments often pay more for leadership and uptime responsibility. Total compensation can also include bonuses, overtime eligibility, and benefits. Reviewing current Richmond job postings and nearby Virginia metro benchmarks helps set realistic expectations for this role.
  • What skills and qualifications are required for an it support manager?

    Employers usually look for a mix of hands-on technical ability and people leadership. For an IT support manager, that often includes strong troubleshooting across Windows, macOS, networks, ticketing systems, hardware, and account administration, plus experience guiding service desks and prioritizing requests. A bachelor’s degree in IT or a related field is commonly preferred, though equivalent experience can matter just as much. Certifications such as CompTIA, ITIL, Microsoft, or Cisco can help, especially in Richmond jobs where structured support operations are common.
  • What does an it support manager do on a daily basis?

    A typical day centers on keeping support operations smooth and responsive. The IT support manager reviews open tickets, assigns work, checks service levels, and helps resolve escalated user issues that the front line cannot close quickly. They also coach technicians, document procedures, coordinate hardware or software fixes, and communicate with other departments about outages or planned changes. In Richmond offices, this role may involve on-site walk-ups, device setup, and vendor coordination, so comparing local postings can show how hands-on the position really is.
  • What experience is needed to become an it support manager in the USA?

    Most employers in the USA expect several years of progressive IT support experience before moving into management. A common path starts with help desk, desktop support, or systems administration, followed by leadership of small projects, mentoring, or shift supervision. Five or more years is often seen, though some companies hire sooner if the candidate has strong service metrics and team coordination skills. Experience with incident handling, user training, and process improvement matters a lot, so it helps to compare senior support and lead roles alongside Richmond openings.
  • How does the hiring process usually work for an on-site it support manager job in Richmond, VA?

    The process usually begins with an application and resume screening, followed by one or two interviews focused on technical depth, leadership style, and customer service mindset. For an on-site IT support manager role in Richmond, VA, employers may also include a practical troubleshooting exercise, a discussion of ticket workflows, or a meeting with the hiring manager and IT director. Background checks and reference calls are common before an offer. Because location and schedule matter, candidates should review commute expectations and office policies early in the process.
  • What should candidates expect from an on-site it support manager role in Richmond?

    Expect a role that blends desk work with regular face-to-face support. In Richmond, an on-site setup often means walking the floor, handling urgent device issues, overseeing inventory, and being available for hardware swaps, conference room fixes, and user onboarding. The pace can be fast during outages or office moves, and collaboration with HR, operations, and security is common. Some employers may also expect after-hours availability for maintenance windows, so checking workload, escalation rules, and office culture can give a clearer picture.
  • What career growth opportunities are available after working as an it support manager?

    Many professionals move from this position into broader technology leadership. Common next steps include IT operations manager, service desk manager, systems manager, infrastructure lead, or director of support, depending on the size of the organization. Some also transition into cybersecurity operations, cloud administration, or enterprise service management after building strong process and people skills. In Virginia’s job market, especially around Richmond, that combination can open doors in healthcare, government, and finance. Looking at adjacent leadership roles can help map a practical long-term path.

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484 jobs found

  • Shentel

    Shentel

    Today

    Technical support rep i

    Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced...

    onsite, Charleston, WV, United States
    $36k/yrFull TimeJunior (<2 years)
  • The Home Depot

    The Home Depot

    Today

    Pro experience manager

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Puritan Cleaners

    Puritan Cleaners

    Today

    Assistant managers and lead customer service representatives

    Job Details: Job Location: The Fan - Richmond, VA Salary Range: Undisclosed Ready for Your Next Move? Bring Your Hospitality Skills to a Leadership Role! HIRING: LEAD CUSTOMER SERVICE REPRESENTATIVES...

    onsite, Richmond, VA, United States
    Full TimeLead / Manager
  • Virginia Commonwealth University

    Virginia Commonwealth University

    Today

    Senior tech squad support technician

    Advertising Summary: The Media Support Services Team invites applicants for an exciting opportunity as a Senior Tech Squad Support Technician! Unit: Technology Services Department: Academic...

    onsite, Richmond, VA, United States
    $35k/yrFull TimeSenior (5+ years)
  • City of Richmond

    City of Richmond

    a day ago

    Technology engineer/administrator (dit) - database administration support - infrastructure division

    Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...

    onsite, Richmond, VA, United States
    $73k – $110k/yrFull TimeJunior (<2 years)
  • Veterans Health Administration

    Veterans Health Administration

    a day ago

    Biomedical equipment support specialist (information systems)

    Summary The Richmond VA Medical Center is seeking a qualified candidate to serve as a Biomedical Equipment Support Specialist (BESS) specialized in information systems (IS) within a Healthcare...

    onsite, Richmond, VA, United States
    $101k/yrFull TimeJunior (<2 years)
  • QTS Data Centers

    QTS Data Centers

    2 days ago

    Critical operations technician i

    Who we are: As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven...

    onsite, Richmond, VA, United States
    $63k – $97k/yrFull TimeJunior (<2 years)
  • PFG | Performance Good Group

    PFG | Performance Good Group

    3 days ago

    It service desk lead

    COMPANY DESCRIPTION Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has...

    onsite, Richmond, VA, United States
    Full TimeLead / Manager
  • Goldbelt, Inc.

    Goldbelt, Inc.

    4 days ago

    Senior systems administrator

    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Nisga’a CIOPS delivers cleared professionals to support civilian and DoD customers...

    onsite, Richmond, VA, United States
    $95k – $130k/yrFull TimeSenior (5+ years)
  • The Fresh Market Inc

    The Fresh Market Inc

    4 days ago

    Guest service manager

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added...

    onsite, Richmond, VA, United States
    $37k – $46k/yrFull TimeLead / Manager
  • DHRM

    DHRM

    5 days ago

    It engineer

    IT Engineer State Role Title: Info Technology Specialist I Hiring Range: $28.98/hr Pay Band: Part-time (Hourly) Agency: Dept of Veterans Services Location: DVS HQ-Richmond Agency Website:...

    onsite, Richmond, VA, United States
    $58k/yrPart TimeJunior (<2 years)
  • Bell Techlogix

    Bell Techlogix

    5 days ago

    Deskside support engineer

    Coordinate hardware dispatches and logistics. Support imaging, update testing, and manage physical and logical hardware inventory within the depot. Utilize ServiceNow and other depot tools to manage...

    onsite, Richmond, VA, United States
    $48k – $56k/yrFull TimeSenior (5+ years)
  • DHRM

    DHRM

    5 days ago

    Desktop engineer, information technology section

    Desktop Engineer, Information Technology Section State Role Title: Desktop Engineer Hiring Range: $60,000-$61,500 Pay Band: UG Agency: Attorney General & Dept of Law Location: Office of the Attorney...

    onsite, Richmond, VA, United States
    $60k – $62k/yrFull TimeSenior (5+ years)
  • DPR Construction

    DPR Construction

    7 days ago

    Service delivery analyst - bilingual

    Job Description At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core...

    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • Bell Techlogix, Inc.

    Bell Techlogix, Inc.

    7 days ago

    Deskside support engineer

    * Coordinate hardware dispatches and logistics. * Support imaging, update testing, and manage physical and logical hardware inventory within the depot. * Utilize ServiceNow and other depot tools to...

    onsite, Richmond, VA, United States
    $48k – $56k/yrFull TimeSenior (5+ years)
  • Virginia Information Technologies Agency

    Virginia Information Technologies Agency

    7 days ago

    It engineer

    IT Engineer State Role Title: Info Technology Specialist I Hiring Range: $28.98/hr Pay Band: Part-time (Hourly) Agency: Dept of Veterans Services Location: DVS HQ-Richmond Agency Website:...

    onsite, Richmond, VA, United States
    $58k/yrPart TimeJunior (<2 years)
  • F

    Family Dollar Stores Of Virginia

    7 days ago

    Assistant manager ii

    We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with...

    onsite, Richmond, VA, United States
    $36k – $38k/yrFull TimeNo Skills
  • Schneider Electric

    Schneider Electric

    7 days ago

    Senior, systems development

    At Schneider Electric, sustainability is embedded in how we design products, make decisions, and shape the future of energy. Within our Home Energy team, we are building an integrated portfolio of...

    onsite, Richmond, VA, United States
    $85k – $120k/yrFull TimeSenior (5+ years)
  • Nationwide IT Services

    Nationwide IT Services

    8 days ago

    Senior systems administrator

    Senior Systems Administrator Location: Richmond, VA Security and Certification Requirements Tier 5 investigation and a Secret clearance. DoD 8570/8140 baseline certification: IAT II or IAT III....

    onsite, Richmond, VA, United States
    $110k – $152k/yrFull TimeSenior (5+ years)
  • UZURV

    UZURV

    9 days ago

    It support engineer

    About UZURV At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • Bank of America

    Bank of America

    9 days ago

    Production support specialist

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Richmond, VA, United States
    $70k – $134k/yrFull TimeSenior (5+ years)
  • Capital One

    Capital One

    9 days ago

    Principal associate, cms operations and support specialist- cdx

    Principal Associate, CMS Operations and Support Specialist - CDX This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance...

    onsite, McLean, VA, United States
    $110k – $138k/yrFull TimeMiddle (2-4 years)
  • Inovi

    Inovi

    9 days ago

    Noc manager — ai infrastructure operations (24/7)

    NOC Manager — AI Infrastructure Operations (24/7) Location: Richmond, VA — On-site (this is not a remote or hybrid role) Type: Full-time, exempt Reports to: Director of Infrastructure / VP of...

    onsite, Richmond, VA, United States
    $90k – $120k/yrFull TimeLead / Manager
  • Bank of America

    Bank of America

    10 days ago

    Production services specialist ii

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Pennington, NJ, United States
    $74k/yrFull TimeJunior (<2 years)
  • Bryant & Stratton College

    Bryant & Stratton College

    10 days ago

    Information technology coordinator

    Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of...

    onsite, Richmond, VA, United States
    $42k – $46k/yrFull TimeJunior (<2 years)
  • UZURV

    UZURV

    11 days ago

    Production support analyst

    About UZURV At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Bank of America

    Bank of America

    11 days ago

    Business support manager ii

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Chicago, IL, United States
    $102k/yrFull TimeJunior (<2 years)
  • CTI

    CTI

    11 days ago

    Onsite specialist

    Job Details Job Location: Client Site VA - Richmond, VA 23219 On-Site AV Support Technician CTI has been a leading AV provider since we began in 1988. Our mission has been simple: to provide a...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • Unity Technologies Corporation

    Unity Technologies Corporation

    12 days ago

    It support specialist

    Company Overview UnityTec is an SBA-certified Woman-Owned Small Business (WOSB) delivering high-impact professional and technical services to government agencies. With deep expertise in Industrial...

    onsite, Richmond, VA, United States
    Full TimeSenior (5+ years)
  • TeamLogic IT Richmond

    TeamLogic IT Richmond

    14 days ago

    Level 1 it technician

    Benefits: Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a...

    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • AAAA Self Storage Management Group LLC

    AAAA Self Storage Management Group LLC

    15 days ago

    Assistant manager

    Job Title: Assistant Manager Location: Richmond, VA Reports to: Facility Manager FLSA Status: Part Time Non-Exempt (16 hours/week) Job purpose The Assistant Manager markets to the commercial and...

    onsite, Richmond, VA, United States
    Part TimeNo Skills
  • UST

    UST

    15 days ago

    Senior production support engineer (java/golang)

    Senior Production Support Engineer (Java/Golang) Lead I - Production Support Who We Are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and...

    onsite, Richmond, VA, United States
    $72k – $108k/yrFull TimeSenior (5+ years)
  • DPR Construction

    DPR Construction

    17 days ago

    Associate it asset analyst

    Job Description At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core...

    onsite, Austin, TX, United States
    Full TimeJunior (<2 years)
  • Capgemini US

    Capgemini US

    17 days ago

    Traksys support engineer

    Role: TrakSYS Support Engineer Work location: Richmond, VA Background and Meet and Greet: MANDATORY Job Description: The TrakSYS Support Engineer is responsible for providing technical support,...

    onsite, Hopkinsville, KY, United States
    $101k/yrFull TimeJunior (<2 years)
  • Focused HR Solutions

    Focused HR Solutions

    18 days ago

    1-20- 743644 - technical support analyst

    Position will be worked 100% on-site in Richmond, VA. Candidate must be able to attend in-person interview. Our direct client has an opening for a Technical Support Analyst position # 743644. This...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • DPR Construction

    DPR Construction

    21 days ago

    Application adminstrator erp

    Job Description At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core...

    onsite, Austin, TX, United States
    Full TimeJunior (<2 years)
  • Abbott

    Abbott

    23 days ago

    National account support specialist

    National Account Support Specialist Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of...

    onsite, Richmond, VA, United States
    $41k – $83k/yrFull TimeJunior (<2 years)
  • Smith & Howard

    Smith & Howard

    23 days ago

    Technology workplace specialist

    Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a...

    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • Kinsale Insurance

    Kinsale Insurance

    24 days ago

    Desktop support specialist

    Are you a tech-savvy problem solver ready to grow your career in a dynamic, fast-paced environment? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond,...

    onsite, Richmond, VA, United States
    $73k – $85k/yrFull TimeJunior (<2 years)
  • Defense Logistics Agency

    Defense Logistics Agency

    a month ago

    It specialist (plcypln/infosec)

    Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Fort Belvoir, VA: $102,415-...

    onsite, Fort Belvoir, VA, United States
    $93k/yrFull TimeJunior (<2 years)

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