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  3. It Support Manager
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  5. Onsite It Support Manager jobs in Richmond, Virginia, USA

Onsite It Support Manager jobs in Richmond, Virginia, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager, On-Site — Richmond, VA Opportunity Awaits

Richmond's growing business and tech sector continues to fuel demand for skilled IT support managers who can keep operations running smoothly. This on-site role offers 500+ open positions for professionals ready to lead technical teams and drive service excellence in a dynamic environment. Companies across the region are actively looking to hire an IT support manager who can blend technical expertise with strong leadership skills.

Successful candidates typically bring a solid foundation in network administration, help desk operations, and IT infrastructure management, paired with excellent problem-solving abilities. Strong communication skills are essential, as this role involves coordinating between technical staff and non-technical stakeholders while managing escalations efficiently. Familiarity with ticketing systems, cloud platforms, and cybersecurity best practices rounds out the ideal skill set for those pursuing IT support manager positions in today's competitive market.

On-site work remains the standard for this profession in Richmond, where hands-on infrastructure management and direct team supervision are critical to success. The local job market shows steady demand for IT support manager jobs in Richmond, driven by ongoing digital transformation initiatives across healthcare, finance, and government sectors. Employers value professionals who can be physically present to troubleshoot systems, train staff, and maintain the reliability that on-site operations demand.

If you're ready to take the next step in your IT career, now is an excellent time to explore current IT support manager vacancies. Global Work AI connects motivated professionals with employers seeking dependable leadership in technical support roles. Browse available opportunities today and find the position that matches your expertise and career goals.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Richmond, VA?

    In Richmond, Virginia, an IT support manager typically earns about $95,000 to $130,000 per year, with pay shifting based on team size, industry, and technical scope. Public-sector employers and mid-market firms may sit near the lower end, while finance, healthcare, and enterprise environments often pay more for leadership and uptime responsibility. Total compensation can also include bonuses, overtime eligibility, and benefits. Reviewing current Richmond job postings and nearby Virginia metro benchmarks helps set realistic expectations for this role.
  • What skills and qualifications are required for an it support manager?

    Employers usually look for a mix of hands-on technical ability and people leadership. For an IT support manager, that often includes strong troubleshooting across Windows, macOS, networks, ticketing systems, hardware, and account administration, plus experience guiding service desks and prioritizing requests. A bachelor’s degree in IT or a related field is commonly preferred, though equivalent experience can matter just as much. Certifications such as CompTIA, ITIL, Microsoft, or Cisco can help, especially in Richmond jobs where structured support operations are common.
  • What does an it support manager do on a daily basis?

    A typical day centers on keeping support operations smooth and responsive. The IT support manager reviews open tickets, assigns work, checks service levels, and helps resolve escalated user issues that the front line cannot close quickly. They also coach technicians, document procedures, coordinate hardware or software fixes, and communicate with other departments about outages or planned changes. In Richmond offices, this role may involve on-site walk-ups, device setup, and vendor coordination, so comparing local postings can show how hands-on the position really is.
  • What experience is needed to become an it support manager in the USA?

    Most employers in the USA expect several years of progressive IT support experience before moving into management. A common path starts with help desk, desktop support, or systems administration, followed by leadership of small projects, mentoring, or shift supervision. Five or more years is often seen, though some companies hire sooner if the candidate has strong service metrics and team coordination skills. Experience with incident handling, user training, and process improvement matters a lot, so it helps to compare senior support and lead roles alongside Richmond openings.
  • How does the hiring process usually work for an on-site it support manager job in Richmond, VA?

    The process usually begins with an application and resume screening, followed by one or two interviews focused on technical depth, leadership style, and customer service mindset. For an on-site IT support manager role in Richmond, VA, employers may also include a practical troubleshooting exercise, a discussion of ticket workflows, or a meeting with the hiring manager and IT director. Background checks and reference calls are common before an offer. Because location and schedule matter, candidates should review commute expectations and office policies early in the process.
  • What should candidates expect from an on-site it support manager role in Richmond?

    Expect a role that blends desk work with regular face-to-face support. In Richmond, an on-site setup often means walking the floor, handling urgent device issues, overseeing inventory, and being available for hardware swaps, conference room fixes, and user onboarding. The pace can be fast during outages or office moves, and collaboration with HR, operations, and security is common. Some employers may also expect after-hours availability for maintenance windows, so checking workload, escalation rules, and office culture can give a clearer picture.
  • What career growth opportunities are available after working as an it support manager?

    Many professionals move from this position into broader technology leadership. Common next steps include IT operations manager, service desk manager, systems manager, infrastructure lead, or director of support, depending on the size of the organization. Some also transition into cybersecurity operations, cloud administration, or enterprise service management after building strong process and people skills. In Virginia’s job market, especially around Richmond, that combination can open doors in healthcare, government, and finance. Looking at adjacent leadership roles can help map a practical long-term path.

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500+ jobs found

  • The Kroger Co.

    The Kroger Co.

    Today

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  • DHRM

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    It asset coordinator, position no.01183

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    Itsm consultant

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    Member services manager

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  • Virginia Information Technologies Agency

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    It asset coordinator, position no.01183

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  • DHRM

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    Help desk supervisor

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    Help desk supervisor

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    Service strategy manager – technology

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    Customer support specialist #00045

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    Virginia Union University

    12 days ago

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  • A

    Apply for the Help Desk Manager job

    14 days ago

    Help desk manager job

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  • Northern Technologies Group, Inc.

    Northern Technologies Group, Inc.

    14 days ago

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    onsite, Richmond, VA, United States
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    Puritan Cleaners

    18 days ago

    Assistant managers and lead customer service representatives

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  • Virginia Commonwealth University

    Virginia Commonwealth University

    18 days ago

    Senior tech squad support technician

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    onsite, Richmond, VA, United States
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    Veterans Health Administration

    19 days ago

    Biomedical equipment support specialist (information systems)

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    onsite, Richmond, VA, United States
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  • DHRM

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    23 days ago

    Desktop engineer, information technology section

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    onsite, Richmond, VA, United States
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    24 days ago

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    onsite, Atlanta, GA, United States
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  • UZURV

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    a month ago

    It support engineer

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    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
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    Principal associate, cms operations and support specialist- cdx

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    a month ago

    Noc manager — ai infrastructure operations (24/7)

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    onsite, Richmond, VA, United States
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  • Bryant & Stratton College

    Bryant & Stratton College

    a month ago

    Information technology coordinator

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    onsite, Richmond, VA, United States
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  • UZURV

    UZURV

    a month ago

    Production support analyst

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    onsite, Richmond, VA, United States
    Full TimeJunior (<2 years)
  • Bank of America

    Bank of America

    a month ago

    Business support manager ii

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    onsite, Chicago, IL, United States
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  • CTI

    CTI

    a month ago

    Onsite specialist

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    onsite, Richmond, VA, United States
    Full TimeMiddle (2-4 years)
  • Unity Technologies Corporation

    Unity Technologies Corporation

    a month ago

    It support specialist

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    onsite, Richmond, VA, United States
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10,000,000+ more jobs available!