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  4. Onsite It Support Manager jobs in Ohio, USA

Onsite It Support Manager jobs in Ohio, USA

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

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      Kick-off Interview

      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
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      First Interview

      Michael T.

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On-Site IT Support Manager Jobs in Ohio — Lead Local Tech Teams

Companies across Ohio are actively seeking a skilled it support manager to oversee daily technical operations and strengthen internal help desk performance. This on-site role offers 500+ open positions for professionals ready to manage teams, streamline support workflows, and ensure smooth technology operations across growing organizations. With demand rising steadily, this is an excellent time to explore new it support manager vacancies in the region.

The ideal candidate brings strong troubleshooting expertise, leadership ability, and a solid grasp of network systems, hardware, and software support. Employers look for someone who can manage escalations, mentor technicians, and maintain service-level standards while communicating clearly with both technical and non-technical staff. Familiarity with ticketing systems, cybersecurity basics, and vendor coordination is highly valued, as is the ability to adapt quickly in fast-paced environments where reliability and problem-solving are essential.

On-site work remains the standard for this profession in Ohio, where hands-on system management and direct staff supervision are critical to operational success. Many local businesses, from healthcare to manufacturing, continue to hire a it support manager to maintain infrastructure stability and improve response times. The regional job market shows steady growth, driven by ongoing digital upgrades and the need for dependable in-person technical leadership.

If you are ready to take the next step in your IT career, explore current it support manager positions available through Global Work AI. Our platform connects motivated professionals with organizations seeking dependable, experienced leaders to strengthen their technical operations. Discover new opportunities today and find the right fit for your next career move.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Ohio?

    In Ohio, pay for an it support manager typically lands in the mid-$80,000s to low-$100,000s annually, with Columbus, Cleveland, and Cincinnati often sitting near the upper end because of larger employer bases. Actual compensation depends on team size, industry, shift coverage, and whether the role supports a single site or multiple offices. Benefits, bonuses, and overtime expectations can also move the total value. Reviewing current Ohio listings and comparing similar leadership roles can give a clearer range for your target market.
  • What skills and qualifications are required for an IT support manager?

    Employers usually look for a mix of technical depth and people leadership. For an it support manager in Ohio, that often means several years in desktop support, service desk, or systems administration, plus experience coaching teams, tracking SLAs, and handling escalations. Strong troubleshooting, ticketing-system fluency, vendor coordination, and communication with nontechnical staff matter a lot. A bachelor’s degree may help, but proven supervisory experience can carry weight. Comparing job ads in Ohio can show which tools and business systems are most valued.
  • What does an IT support manager do on a daily basis?

    The work blends team oversight with hands-on operational control. On-site, an it support manager may review open incidents, assign technicians, monitor service levels, and meet with users about outages or recurring issues. They often coordinate hardware refreshes, software access, onboarding, and asset tracking while keeping documentation current. In Ohio workplaces, physical presence can matter for warehouse, office, or manufacturing support where in-person fixes are frequent. It helps to read current postings to see how much strategic planning versus direct troubleshooting each employer expects.
  • What is the hiring process for an on-site IT support manager role in Ohio?

    Most Ohio employers use a multi-step process that starts with a resume screen, then one or two interviews focused on leadership style, technical judgment, and customer service. For an on-site it support manager, you may also meet with operations, HR, or plant leadership to confirm you can support local teams in person. Some companies include a scenario-based exercise or background check before an offer. Because expectations differ by industry, checking postings from similar Ohio organizations can help you prepare for the next stage.
  • What certifications are preferred for an IT support manager, such as ITIL, CompTIA, or Microsoft certifications?

    Certifications can strengthen a profile, especially when an employer wants formal proof of process knowledge or platform expertise. ITIL is valued for service management, while CompTIA A+, Network+, or Security+ can show broad technical grounding. Microsoft credentials are useful in many Ohio environments that rely on Windows, Active Directory, Entra ID, or Microsoft 365. None is universally required, but the right mix can help you stand out. Reviewing local job ads often reveals which certifications are mentioned most often for the role.
  • How does an IT support manager differ from a help desk manager or IT service desk manager?

    The differences usually come down to scope and responsibility. A help desk manager often focuses on frontline ticket volume, call handling, and first-response performance, while an it service desk manager may take a broader service-management view with process, metrics, and continual improvement. An it support manager can have an even wider remit, including end-user technology, local hardware, vendor coordination, and team development. In Ohio companies, titles vary by size and structure, so comparing duties, not just names, is the safest way to evaluate openings.
  • What career growth opportunities are available after working as an IT support manager?

    This role can lead into broader operations and technology leadership. Common next steps include IT operations manager, service delivery manager, desktop engineering lead, systems manager, or director-level support leadership. In larger Ohio employers, some professionals move toward infrastructure, cybersecurity coordination, or enterprise service management as they build experience with budgets and strategy. Strong results in an on-site setting can also open paths into regional or multi-site oversight. Watching how nearby employers define senior support roles can help you map your next move.

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500+ jobs found

  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    Today

    Technology support senior specialist

    Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in Employee Platforms team, you will...

    onsite, Columbus, OH, United States
    Full TimeSenior (5+ years)
  • Procter & Gamble

    Procter & Gamble

    Today

    Executive advisor, it service delivery manager

    Job Location Cincinnati Job Description Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission...

    onsite, Cincinnati, OH, United States
    $85k/yrFull TimeJunior (<2 years)
  • Zalkin Americas

    Zalkin Americas

    6 days ago

    Customer care technical manager

    Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At...

    onsite, Cincinnati, OH, United States
    Full TimeMiddle (2-4 years)
  • MediQuant LLC

    MediQuant LLC

    6 days ago

    It support specialist

    POSITION TITLE: IT Support Specialist Supervised by: IT Support Team Lead (Direct), IT Operations Manager (Indirect) Supervises: N/A Status: Full-time, Non-Exempt POSITION SUMMARY The IT Support...

    onsite, Independence, OH, United States
    Full TimeJunior (<2 years)
  • D

    Danisbuildingconstructioncompany

    7 days ago

    Technical services manager

    PRIMARY FUNCTION/PURPOSE: This role will manage a team of Desktop Administrators to support all Danis technology users with a focus on Jobsite technology, Mobile and Endpoint computing. This is a...

    onsite, Miamisburg, OH, United States
    Full TimeLead / Manager
  • The Ohio State University

    The Ohio State University

    7 days ago

    Manager 1, it service support

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application,...

    onsite, Columbus, OH, United States
    Full TimeLead / Manager
  • NextShining

    NextShining

    9 days ago

    Customer support manager

    Company Description NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce...

    onsite, Cincinnati, OH, United States
    $46k – $50k/yrFull TimeJunior (<2 years)
  • Peak Retirement Planning, Inc.

    Peak Retirement Planning, Inc.

    10 days ago

    It specialist

    We are the #1 fastest-growing private company in Columbus, Ohio, by Inc. 5000, and one of the top and youngest financial planning firms in the country. Peak has grown from one team member to over 60...

    onsite, Columbus, OH, United States
    Full TimeJunior (<2 years)
  • LAKE ERIE COLLEGE

    LAKE ERIE COLLEGE

    11 days ago

    It support technician

    Job Details Job Location: Painesville, OH 44077 Position Description IT Support Technician REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY STATUS: FULL-TIME, EXEMPT, SALARIED Under general...

    onsite, Painesville, OH, United States
    Full TimeJunior (<2 years)
  • University of Cincinnati

    University of Cincinnati

    12 days ago

    Help desk supervisor 1, digital technology solutions

    Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public...

    onsite, Cincinnati, OH, United States
    Full TimeJunior (<2 years)
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    12 days ago

    Technology support iii - incident manager

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Employee Platforms Production Management,...

    onsite, Columbus, OH, United States
    Full TimeMiddle (2-4 years)
  • STAR Community Justice Center

    STAR Community Justice Center

    14 days ago

    It specialist

    Position Summary: The I.T. Specialist works within the IT Department for STAR while reporting to the IT Coordinator. General Responsibilities: Know and adhere to STAR’s policies and procedures Ensure...

    onsite, Franklin Furnace, OH, United States
    Full TimeSenior (5+ years)
  • City of Cleveland Heights

    City of Cleveland Heights

    18 days ago

    Information systems manager

    Description SUMMARY: Incumbents provides supervisory oversight for Information Technology staff and responsible for assisting in the overall direction and administration of all network activities,...

    onsite, Ohio 44118, OH, United States
    $75k – $105k/yrFull TimeLead / Manager
  • Csm Companies Group

    Csm Companies Group

    19 days ago

    It support specialist

    Description CSM Kenworth in Richfield is looking for a talented individual to join our team as an IT Support Specialist! Main responsibilities will include responding to employee technical support...

    onsite, Richfield, OH, United States
    Full TimeJunior (<2 years)
  • CSM COMPANIES INC GROUP

    CSM COMPANIES INC GROUP

    20 days ago

    It support specialist

    Job Details Job Location: Richfield, OH - Richfield, OH 44286 Position Type: Full Time Education Level: 2 Year Degree Travel Percentage: Up to 25% Job Shift: Day Job Category: Information Technology...

    onsite, Richfield, OH, United States
    Full TimeJunior (<2 years)
  • 1 CLICK LOGISTICS

    1 CLICK LOGISTICS

    21 days ago

    It support technician

    About Company 1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative...

    onsite, Dayton, OH, United States
    Full TimeJunior (<2 years)
  • Acrisure

    Acrisure

    22 days ago

    It support analyst

    About Auris Auris is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong. Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use...

    onsite, Brook Park, OH, United States
    Full TimeJunior (<2 years)
  • Kettering Health

    Kettering Health

    22 days ago

    Manager it - is network engineer

    Job Details Kettering Health (ASB - IS) | Miamisburg | Full Time | First Shift Preferred Qualifications Job Summary The Manager, Network & Telecommunications leads the teams responsible for the...

    onsite, Miamisburg, OH, United States
    Full TimeLead / Manager
  • Pomeroy

    Pomeroy

    a month ago

    Operations manager

    Essential Duties & Responsibilities: Manage a staff of Regional Service Technicians responsible for providing service to retail / back office technology hardware Provide necessary mentoring to field...

    onsite, Cincinnati, OH, United States
    Full TimeLead / Manager
  • Catch Vibe Voice

    Catch Vibe Voice

    a month ago

    Customer support manager

    Company Description At Catch Vibe Voice, we believe every conversation is an opportunity to create a positive and lasting impression. We are a growing, people-focused company committed to delivering...

    onsite, Cincinnati, OH, United States
    $42k – $46k/yrFull TimeJunior (<2 years)

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