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  4. IT Support Manager

Onsite It Support Manager jobs in Albany, New York, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager Jobs in Albany, NY: On-Site Opportunities Await

Albany's growing tech and business sector continues to fuel demand for skilled professionals ready to lead help desk and technical support teams. Employers across the region are currently filling 29 on-site positions, seeking candidates who can blend leadership with hands-on technical problem-solving. This is an excellent moment to explore IT support manager jobs in Albany and take the next step in a stable, rewarding career path.

Success in this role calls for strong troubleshooting abilities, familiarity with ticketing systems, and a solid understanding of network infrastructure, hardware, and software support. Employers hiring for it support manager vacancies also value excellent communication skills, since the position often involves training staff, coordinating vendors, and translating technical issues into clear guidance for non-technical users. Experience managing a support team, setting priorities, and maintaining service-level standards is highly valued, as is a proactive mindset toward improving systems and preventing recurring issues.

On-site work remains the standard for this position in Albany, where many organizations rely on in-person collaboration to manage infrastructure, respond quickly to technical emergencies, and support employees directly. The local job market shows steady interest in it support manager positions, driven by expanding healthcare, education, and government sectors that depend on dependable technology operations. Companies are increasingly looking to hire an it support manager who can bring both stability and innovation to their internal IT operations.

If you're ready to advance your career and make an impact within a dynamic, on-site environment, now is the time to act. Explore current listings and discover how Global Work AI connects motivated professionals with employers eager to hire an it support manager in Albany. Take the next step today and find the opportunity that matches your skills and ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an IT support manager in Albany?

    In Albany, New York, an IT support manager usually earns a mid- to upper-five-figure salary, with many postings landing around $85,000 to $120,000 a year, depending on organization size, industry, and years of experience. Public-sector employers, healthcare systems, and larger private companies may also include benefits, overtime eligibility, or bonus structures. Salaries can shift with certifications, people-management scope, and after-hours coverage. Reviewing current Albany listings alongside similar New York roles can help set realistic expectations before applying.
  • What skills and qualifications are required for an IT support manager job?

    Employers in the USA typically look for a blend of technical depth and people management. For an it support manager role, a bachelor’s degree in IT, computer science, or a related field is common, though hands-on experience can sometimes substitute. Strong service desk knowledge, Windows and Microsoft 365 support, networking basics, ticketing systems, and endpoint troubleshooting are often expected. Leadership, vendor coordination, communication, and certifications such as CompTIA A+, Network+, ITIL, or Microsoft credentials can strengthen a candidate’s profile. Comparing job ads in Albany will show which tools matter most.
  • What does an IT support manager do on a daily basis in an on-site role?

    A typical day often starts with checking ticket queues, reviewing system issues, and assigning work to support staff. In an on-site it support manager position, the role also includes walking the office floor, helping with urgent hardware or connectivity problems, and making sure users can keep working without delay. You may coordinate workstation setup, software access, printer support, and basic network troubleshooting while tracking service levels. Many managers also meet with department leads, document recurring problems, and plan improvements, so it helps to compare these tasks with current Albany openings.
  • What team leadership and escalation responsibilities does an IT support manager have?

    Beyond solving individual tickets, this role usually leads the support team, sets priorities, and coaches technicians on service quality. When a major outage, security issue, or VIP request comes in, the it support manager is often the escalation point that decides next steps and communicates with leadership. In many Albany offices, that includes vendor coordination, incident updates, root-cause follow-up, and ensuring proper handoff to infrastructure or cybersecurity teams when needed. Reviewing team structures in similar job listings can clarify how much ownership the position carries.
  • What are the working conditions and office expectations for an on-site IT support manager in Albany?

    This is generally a full-time, in-office position that requires regular presence at the Albany worksite, especially when users need immediate help with devices, access, or meeting-room technology. Expect standard business hours in many settings, though some employers ask for early starts, occasional evenings, or weekend coverage during upgrades. The environment may involve walking between departments, lifting light equipment, and balancing desk work with hands-on troubleshooting. Local employers often value reliability, responsiveness, and a professional office presence, so it is useful to compare schedules and physical requirements across listings.
  • What are the most common hiring stages for an IT support manager position?

    Hiring usually begins with a resume screen and a recruiter or HR conversation to confirm background, salary range, and availability. After that, candidates for an it support manager opening may meet a hiring manager, complete a technical discussion, and sometimes take a scenario-based interview focused on incidents, service metrics, and team leadership. Some Albany employers add a panel interview, reference checks, or a final conversation with IT leadership. Preparing examples of real troubleshooting wins and people-management decisions can make the process smoother, especially when comparing similar roles.
  • What career growth opportunities are available after working as an IT support manager?

    This role can lead to broader operations and leadership paths, especially in larger New York organizations. Many professionals move into IT service delivery, desktop engineering, systems administration, infrastructure management, or help desk director positions. In some cases, an it support manager later transitions toward cybersecurity operations, cloud support, or IT project management after building strong cross-functional experience. Albany employers in healthcare, education, government, and finance often value that background, so it is worth comparing adjacent career tracks and the skills each one emphasizes.

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29 jobs found

  • Greenberg Traurig

    Greenberg Traurig

    9 days ago

    Legal support specialist

    Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits...

    onsite, Albany, NY, United States
    $73k – $87k/yrFull TimeSenior (5+ years)
  • Groupe Dynamite, Inc Garage

    Groupe Dynamite, Inc Garage

    10 days ago

    Garage - seasonal sales associate - crossgates mall

    Overview We’re not just a fashion brand - we’re a movement. At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone...

    onsite, Albany, NY, United States
    Part TimeEntry with Degree
  • Living Resources Corp

    Living Resources Corp

    12 days ago

    Direct support professional - all programs

    Join Our Team – Earn Up to $20.25 as a Fully Trained DSP! Are you looking for a meaningful career where you can make a real difference in people’s lives? At Living Resources, we’re more than just a...

    onsite, Albany, NY, United States
    $40k/yrPart TimeEntry with Degree
  • Earthbound Holding LLC

    Earthbound Holding LLC

    12 days ago

    Key holder -- #508 albany

    Job Benefits: Hourly wage 401K available Positive, fun work environment Job Responsibilities: Key holders are in charge of: Assisting the 1st assistant and manager with all day-to-day operations of...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    12 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $18.00 - $18.25 per hour and is dependent upon qualifications and experience. Benefits include: New York Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of...

    onsite, Albany, NY, United States
    $36k/yrPart TimeJunior (<2 years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    12 days ago

    It specialist

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    12 days ago

    Assistant store manager - spencer's

    Hourly rate ranges from $18.00 - $18.25 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay,...

    onsite, Albany, NY, United States
    $36k/yrFull TimeJunior (<2 years)
  • Cynet Systems

    Cynet Systems

    12 days ago

    It support specialist

    Job Overview The position entails receiving calls and correspondence from other state agencies and recording next steps and outcomes regarding complaints. The candidate must have strong data entry...

    onsite, Albany, NY, United States
    $54k – $56k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    13 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • MEDICAL MANAGEMENT RESOURCES LLC

    MEDICAL MANAGEMENT RESOURCES LLC

    13 days ago

    It system administrator

    Medical Management Resources, Inc., a premier provider of medical billing services, has been servicing the healthcare industry for 40 years! We are seeking a full-time System Administrator to join...

    onsite, Albany, New York, United States
    $65k – $70k/yrFull TimeSenior (5+ years)
  • Pace® Analytical Services

    Pace® Analytical Services

    13 days ago

    Project coordinator 1

    Shift: Monday through Friday, 10 AM - 6:30 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    14 days ago

    Shift manager - store# 09463, 84 state street

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • JD Sports Fashion

    JD Sports Fashion

    14 days ago

    Jd associate - colonie center, albany, ny

    At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the...

    onsite, Albany, NY, United States
    $32k/yrPart TimeJunior (<2 years)
  • Accenture

    Accenture

    14 days ago

    Ibm mas (maximo application suite) technical architect senior manager

    WHO WE ARE: Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our...

    onsite, Albany, NY, United States
    $133k – $302k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    15 days ago

    Utilities asset & work management transformation manager

    We Are: Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at...

    onsite, Albany, OR, United States
    $79k – $294k/yrFull TimeSenior (5+ years)
  • Main Care Energy

    Main Care Energy

    15 days ago

    Customer communications representative

    Customer Communications & Support Specialist - Albany, NY A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest...

    onsite, Albany, NY, United States
    Full TimeMiddle (2-4 years)
  • Kong

    Kong

    16 days ago

    Senior manager, professional services

    Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates...

    onsite, Albany, NY, United States
    Full TimeSenior (5+ years)
  • Accenture

    Accenture

    16 days ago

    Telecommunications & media consulting manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, New York, United States
    $94k – $294k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    16 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • First New York Federal Credit Union

    First New York Federal Credit Union

    16 days ago

    Float teller/msr mentor

    Demonstrates a highly motivated, positive outgoing and influential personality to ensure that an unsurpassed level of member service, meeting and exceeding their expectations with every interaction....

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Wolters Kluwer

    Wolters Kluwer

    19 days ago

    Administrative assistant

    Job Description Summary Wolters Kluwer is seeking a highly organized, proactive, and detail-oriented Executive Administrative to support the Chief Information Security Officer (CISO) and the broader...

    onsite, Albany, NY, United States
    $41k – $69k/yrFull TimeSenior (5+ years)
  • Unifi

    Unifi

    20 days ago

    United customer service agent pt

    REQUIREMENTS AND DESCRIPTION Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground...

    onsite, Albany, NY, United States
    $32k/yrPart TimeEntry with Degree
  • Accenture

    Accenture

    21 days ago

    Public service - higher education management consulting senior manager – transformation lead

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    21 days ago

    Public service - higher education management consulting manager

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $94k – $294k/yrFull TimeLead / Manager
  • Dollar General

    Dollar General

    22 days ago

    Lead sales associate-ft in albany ny s16872

    Job Details General Summary: The Lead Sales Associate helps maintain a clean, well-organized store with a customer-first focus. The duties of the Lead Sales Associate include assisting customers in...

    onsite, Albany, NY, United States
    Full TimeLead / Manager
  • Dollar General

    Dollar General

    23 days ago

    Sales associate in albany ny s31479

    Job Details General Summary: Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to...

    onsite, Albany, NY, United States
    Full TimeNo Skills
  • Amazon

    Amazon

    23 days ago

    Retail lead associate (reduced-time), customer experience operations

    Pay starts at $19.45 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability BH Closing Tues-Sat 2:45 PM - 9:15 PM As a...

    onsite, Albany, NY, United States
    $38k/yrPart TimeJunior (<2 years)
  • Macy's

    Macy's

    23 days ago

    Retail sales associate, crossgates - full time

    Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Broadview Federal Credit Union

    Broadview Federal Credit Union

    24 days ago

    Member service associate - capital east #2 region

    If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and...

    onsite, Albany, New York, United States
    $40k – $42k/yrFull TimeEntry with Degree

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