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  4. IT Support Manager

Onsite It Support Manager jobs in Charlotte, North Carolina, USA

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      David G. (Hiring Manager)

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      Sophie L.

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      Marta W.

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      Daria (HR)

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      Qualifying Interview

      James Miller

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      Chris V.

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      Michael T.

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Aug 23, 2025

IT Support Manager On-Site — Charlotte, NC Opportunities Await

Charlotte's growing technology sector continues to fuel demand for IT support manager jobs in Charlotte, with 125 open positions available for this on-site role. Organizations across the region need experienced professionals who can lead technical teams and keep operations running smoothly. This is an excellent opportunity for candidates ready to take ownership of daily IT operations in a fast-paced, on-site environment.

Successful candidates typically bring strong troubleshooting abilities, help desk leadership experience, and a solid understanding of network administration, hardware, and software systems. Employers seeking to hire a it support manager often look for excellent communication skills, the ability to mentor junior technicians, and a proven track record managing ticketing systems and service level agreements. Familiarity with cloud platforms, cybersecurity basics, and vendor coordination further strengthens a candidate's profile in this competitive field.

On-site work remains the standard for this position, as hands-on infrastructure management and in-person team leadership are essential to the role. Charlotte's expanding business landscape, including finance and healthcare sectors, continues to drive strong regional demand for IT support vacancies. Companies value the collaborative environment that on-site work fosters, especially when coordinating hardware deployments, security protocols, and cross-departmental support requests.

If you're ready to advance your career, explore current IT support manager positions available now through Global Work AI. Our platform connects motivated professionals with employers seeking dependable, skilled leaders for on-site technical teams. Take the next step and discover how your expertise can make an immediate impact in Charlotte's thriving job market.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an it support manager in Charlotte?

    In Charlotte, North Carolina, pay for an it support manager commonly falls in the mid-$80,000s to low-$120,000s, with larger employers and regulated industries sometimes offering more. Total compensation can rise with bonus plans, overtime coverage, and on-call duties, especially in an on-site role. Local market rates vary by company size, service scope, and years of experience, so it helps to compare current listings in the Charlotte metro area with similar IT operations or support leadership posts. Benefits and schedule flexibility can also influence value.
  • What qualifications and certifications are preferred for an it support manager role?

    Employers in Charlotte usually look for a bachelor’s degree in information technology, computer science, or a related field, plus several years of hands-on support experience. Common certifications include CompTIA A+, Network+, ITIL, Microsoft 365, and sometimes Cisco or security-focused credentials, depending on the environment. For an it support manager, proven team supervision matters as much as technical knowledge. If you are comparing openings in the USA, scan job descriptions for the mix of technical and service-management requirements before tailoring your resume.
  • What are the main responsibilities of an it support manager in Charlotte?

    Daily work often centers on keeping end-user systems stable across offices, coordinating help desk requests, and setting service standards that match business needs. In Charlotte, this role may also involve managing hardware refreshes, access issues, vendor coordination, incident response, and escalation handling for an on-site workforce. An it support manager typically reviews ticket trends, tracks service levels, and improves workflows so the team can resolve issues faster. Reviewing local employer expectations can help you see how broad the role is across industries.
  • What technical and leadership skills are most important for an it support manager?

    Strong troubleshooting ability is essential, but the role also depends on clear communication, calm prioritization, and steady people management. A successful it support manager should understand Windows and macOS environments, network basics, identity tools, ticketing platforms, and endpoint support. Just as important are coaching, scheduling, conflict resolution, and the ability to translate technical issues for nontechnical staff. In Charlotte’s fast-moving office environment, hiring teams often favor candidates who can balance service quality with measurable team performance, so it is worth comparing skill keywords across listings.
  • What does the hiring process usually look like for an it support manager job in Charlotte?

    Most employers start with a recruiter or HR screen, followed by one or more interviews with IT leaders and sometimes a hiring manager from operations. In Charlotte, applicants may also complete a technical discussion, scenario-based questions, or a short exercise focused on support priorities and team handling. Because this is an on-site role, some companies add an in-person visit to review culture fit and day-to-day coordination. Expect questions about escalation, user service, and leadership style, then compare timelines across current openings.
  • What kind of team size and reporting structure does an it support manager usually oversee?

    Team size often ranges from a small group of three to five support specialists to a larger desk with 10 or more staff, depending on the company’s footprint. In Charlotte, an it support manager commonly reports to an IT director, senior manager, or head of infrastructure, while also working closely with operations and security teams. Some organizations keep the structure flat; others use tiers for service desk, desktop support, and field support. Checking related roles can show how reporting lines differ by employer.
  • What career growth opportunities can an it support manager expect?

    With strong results, an it support manager can move into broader IT leadership, service delivery, infrastructure management, or end-user computing strategy. In the USA, many professionals step up to IT manager, director of support, or operations-focused roles after building success in people leadership and process improvement. Charlotte employers in banking, healthcare, logistics, and technology may offer especially good pathways because they need reliable service teams and scalable systems. If you are planning ahead, compare this role with adjacent leadership positions to map the next move.

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125 jobs found

  • Inteplast Group

    Inteplast Group

    12 days ago

    Maintenance manager

    Maintenance Manager Position Objective This position is responsible for managing the plant maintenance and projects in a cost-effective and safe manner that will maximize equipment uptime....

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • SPATCO Energy Solutions

    SPATCO Energy Solutions

    12 days ago

    Sales support specialist

    SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • SAS Retail Services

    SAS Retail Services

    12 days ago

    Retail administrator

    Summary Retail Administrator Full Time If you are the type of person that is excellent at multi-tasking and enjoys working in a retail environment this administrative position will be a great fit for...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • GEORGICA PINE CLOTHIERS LLC

    GEORGICA PINE CLOTHIERS LLC

    12 days ago

    Assistant manager

    Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Milner Technologies Inc

    Milner Technologies Inc

    12 days ago

    Technology service analyst

    Job Title: Technology Service Analyst Department: Service IT Reports to: Team Lead Location: Charlotte, NC Date: 10/12/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA)...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Planet Fitness

    Planet Fitness

    12 days ago

    Front desk associate

    About Us Who We Are: At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • Flow Control Group

    Flow Control Group

    12 days ago

    It infrastructure integration manager

    About Us Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Flow Control Group

    Flow Control Group

    12 days ago

    Network service manager

    About Us Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • Family Dollar

    Family Dollar

    12 days ago

    Customer service associate i

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    14 days ago

    Assistant store manager - spencer's

    Hourly rate ranges from $14.75 - $15.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay,...

    onsite, Charlotte, NC, United States
    $30k – $30k/yrFull TimeJunior (<2 years)
  • The Fresh Market Inc

    The Fresh Market Inc

    14 days ago

    Bakery team member

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • J.Crew

    J.Crew

    14 days ago

    Assistant manager

    Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing...

    onsite, Charlotte, NC, United States
    $36k – $45k/yrPart TimeJunior (<2 years)
  • Corning

    Corning

    15 days ago

    Customer operations specialist

    Requisition Number: 78680 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the...

    onsite, Charlotte, NC, United States
    $47k – $65k/yrFull TimeMiddle (2-4 years)
  • Percepta

    Percepta

    15 days ago

    Quality assurance specialist

    Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business....

    onsite, Charlotte, NC, United States
    $28k/yrFull TimeJunior (<2 years)
  • TTEC

    TTEC

    15 days ago

    Quality assurance specialist

    Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business....

    onsite, Charlotte, NC, United States
    $28k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    15 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • Charles Schwab Inc.

    Charles Schwab Inc.

    15 days ago

    Senior application support team manager for schwab retirement technologies

    Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • Jeld-Wen Inc.

    Jeld-Wen Inc.

    16 days ago

    Inside sales specialist

    Inside Sales Specialist JELD-WEN is currently seeking a Inside Sales Specialist to join our growing team. External Job Description The Role Inside Sales Specialist supports Jeld Wen’s commitment to...

    onsite, Charlotte, NC, United States
    Full TimeMiddle (2-4 years)
  • Apply Minds

    Apply Minds

    16 days ago

    Assistant property manager

    About the Role Providence Group Management is looking for an experienced and organised Assistant Property Manager (APM) to join its Charlotte office. The successful candidate will support two...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Sidley Austin

    Sidley Austin

    17 days ago

    User support analyst - 8:30 a.m. - 4:30 p.m.

    The User Support Analyst is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the...

    onsite, Charlotte, NC, United States
    $67k – $86k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    17 days ago

    Service ccaas technology delivery lead

    We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the...

    onsite, Albany, New York, United States
    $133k – $338k/yrFull TimeLead / Manager
  • CSL

    CSL

    17 days ago

    Customer service - donor support technician (bilingual – english/spanish)

    Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • TOPPAN Packaging Americas

    TOPPAN Packaging Americas

    17 days ago

    It help desk administrator

    TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods...

    onsite, Charlotte, NC, United States
    $80k – $90k/yrFull TimeJunior (<2 years)
  • Gypsum Management and Supply

    Gypsum Management and Supply

    17 days ago

    Showroom - sales

    Position Purpose: The Showroom-Sales role will work in a retail capacity managing the frequent interaction with walk-in as well as telephone customers. The employee will be responsible for Counter...

    onsite, Charlotte, NC, United States
    Full TimeMiddle (2-4 years)
  • Gaylor Electric

    Gaylor Electric

    17 days ago

    It desktop support specialist

    SCOPE OF WORK The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS...

    onsite, Atlanta, GA, United States
    Full TimeJunior (<2 years)
  • Computer Task Group, Inc

    Computer Task Group, Inc

    17 days ago

    It analyst ii

    CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Analyst II. Type: Contract Job Title: IT Analyst II Location: Charlotte, NC Candidates must be able to...

    onsite, Charlotte, NC, United States
    Full TimeMiddle (2-4 years)
  • Microsoft

    Microsoft

    18 days ago

    Integration and technical infrastructure manager (itim)

    Overview Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core...

    onsite, Atlanta, GA, United States
    $98k – $188k/yrFull TimeSenior (5+ years)
  • Truist

    Truist

    18 days ago

    Senior technology operations specialist

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • Bank of America

    Bank of America

    18 days ago

    Senior technology manager - atm technology

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • MacLean Power Systems

    MacLean Power Systems

    18 days ago

    Senior customer service representative

    MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • Accenture

    Accenture

    19 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • American Signature

    American Signature

    19 days ago

    Assistant manager

    Assistant Manager At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Five Below

    Five Below

    20 days ago

    Support lead part time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Charlotte, NC, United States
    $23k/yrPart TimeLead / Manager
  • Spencer Gifts

    Spencer Gifts

    22 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Charlotte, NC, United States
    $34k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • SMITH TURF & IRRIGATION LLC

    SMITH TURF & IRRIGATION LLC

    23 days ago

    Counter sales- landscape product group specialist

    About Us: Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Verbatim Americas

    Verbatim Americas

    24 days ago

    Order administrator

    Verbatim Americas seeks an Order Administrator to process material or merchandise orders from customers, which includes: reviewing customer purchase orders and entering them into SAP S/4 Hana and...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Nixon Power Services

    Nixon Power Services

    a month ago

    Technical operations manager

    Job Summary This position is responsible for providing technical support and development for Technicians in their territory, providing complex job support, and basic generator education to...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager

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