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  5. Onsite It Support Manager jobs in Minneapolis, Minnesota, USA

Onsite It Support Manager jobs in Minneapolis, Minnesota, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager Jobs in Minneapolis — On-Site Role with Growing Teams

Minneapolis companies are actively seeking skilled professionals to fill 358 IT support manager positions, reflecting the city's growing tech sector. This on-site role offers a hands-on chance to lead help desk teams and ensure smooth daily operations. As demand rises, employers are eager to hire an IT support manager who blends technical expertise with strong leadership skills.

Successful candidates typically bring several years of experience managing technical support teams, along with strong knowledge of ticketing systems, network troubleshooting, and Windows or macOS environments. Clear communication skills are essential, since the role requires translating complex issues for non-technical staff. Familiarity with ITIL frameworks, cloud platforms, and vendor management strengthens a candidate's profile among the many IT support manager vacancies open across the region.

On-site work remains standard for this role in Minneapolis, where employers value in-person collaboration for troubleshooting hardware, coordinating with facilities teams, and mentoring junior support staff. The local job market shows steady growth, with businesses across finance, healthcare, and manufacturing actively posting IT support manager jobs in Minneapolis to strengthen their technology infrastructure. This consistent demand signals a healthy outlook for professionals seeking long-term stability in the region.

If you're ready to take the next step in your IT career, explore the latest opportunities available through Global Work AI. With 358 openings waiting to be filled, now is an excellent time to connect with employers who value strong technical leadership. Discover how Global Work AI can help you find a rewarding on-site role in Minneapolis's growing tech community.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Minneapolis?

    In Minneapolis, pay for an it support manager commonly falls in the low-to-mid six figures depending on company size, industry, and scope of leadership. Local postings in Minnesota often reflect a range around $90,000 to $130,000, with higher offers for candidates who oversee multiple sites, service desks, or cybersecurity-sensitive environments. Benefits, bonus plans, and on-call expectations can also affect total compensation. To judge a fair offer, compare current listings in Minneapolis and look at similar roles such as help desk manager or infrastructure supervisor.
  • What skills and qualifications are needed for an it support manager role?

    Strong candidates usually combine technical depth with people leadership. Employers in Minneapolis often look for experience with Windows and macOS support, ticketing systems, Active Directory, endpoint management, networking basics, and cloud tools like Microsoft 365. A bachelor’s degree in information technology or a related field is common, though equivalent experience can help. Certifications such as CompTIA, ITIL, or Microsoft credentials can strengthen a profile. Just as important are communication, prioritization, and coaching skills, so reviewing related job ads can show which mix is most valued.
  • What are the main responsibilities of an it support manager in Minneapolis?

    The role typically centers on keeping day-to-day technology support running smoothly for staff across the office and, in some cases, nearby branches. In Minneapolis, an it support manager often leads the help desk, tracks service levels, resolves escalations, manages user devices, and coordinates with network, security, or systems teams. Planning for onboarding, hardware refreshes, and incident response is also common. Because local employers expect steady service during business hours, the position often blends operations with process improvement, making it useful to compare responsibilities across similar Minnesota openings.
  • What does the hiring process typically look like for an it support manager position in Minneapolis?

    Most employers start with a recruiter screen, followed by one or two interviews with IT leaders, operations partners, or future direct reports. In Minneapolis, the process may include questions about support metrics, leadership style, troubleshooting approach, and handling escalations under pressure. Some companies add a technical exercise, scenario review, or presentation on service improvement. Background checks and reference calls are common before an offer. Since timelines vary by organization, it helps to review recent local postings and notice whether the employer emphasizes culture fit or hands-on technical depth.
  • What experience level is usually required for it support manager jobs in Minneapolis?

    Many openings expect several years of technical support experience plus at least some time leading people or projects. In Minneapolis, employers often prefer candidates with 5 to 8 years in IT support, service desk, or desktop operations, along with 2 or more years supervising staff, vendors, or cross-functional work. Senior roles may ask for broader experience with budgets, process design, and incident management. Entry-level management is less common, so candidates moving up from senior analyst or team lead positions should compare listings closely to see where they fit.
  • Is on-site work common for it support manager jobs, and what does the work environment usually look like?

    Yes, on-site work is still common for an it support manager in Minneapolis because device support, office walk-ups, hardware swaps, and quick escalation handling are easier in person. Many employers want regular presence at a headquarters, campus, or multi-floor office, though some may allow limited flexibility. The environment usually includes a mix of desk work, team check-ins, and time on the floor supporting users. Expect a business-casual setting with periodic urgency during outages or major rollouts, so checking current local listings can clarify how much presence is required.
  • How much hands-on technical troubleshooting is expected from an it support manager versus team management?

    The balance depends on company size and maturity. In smaller Minneapolis organizations, an it support manager may still handle advanced troubleshooting, especially for complex user issues, device imaging, or application access problems. In larger companies, the focus shifts more toward coaching staff, setting priorities, reviewing tickets, and improving service quality. Most employers want enough technical credibility to jump into escalations when needed, but they also expect real people management. Reading job descriptions closely can show whether the role is more player-coach or mostly leadership, which helps narrow your search.

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358 jobs found

  • RSM US LLP

    RSM US LLP

    Today

    Managed it services service desk consulting intern - summer 2027

    onsite, Des Moines, IA, United States
    $58k – $69k/yrFull TimeEntry with Degree
  • Royal Bank of Canada

    Royal Bank of Canada

    Today

    Sr. manager - fixed income trade support

    onsite, Minneapolis, MN, United States
    $90k – $160k/yrFull TimeSenior (5+ years)
  • Bagel Brands

    Bagel Brands

    2 days ago

    Assistant manager

    onsite, Minneapolis, MN, United States
    $33k – $56k/yrFull TimeJunior (<2 years)
  • Piper Sandler

    Piper Sandler

    4 days ago

    Senior end user support

    onsite, Minneapolis, MN, United States
    $75k – $90k/yrFull TimeSenior (5+ years)
  • Infinite Campus

    Infinite Campus

    6 days ago

    Manager, it service desk (314a6226)

    onsite, Minneapolis, MN, United States
    $77k – $115k/yrFull TimeLead / Manager
  • Royal Bank of Canada

    Royal Bank of Canada

    7 days ago

    Senior application support analyst

    onsite, Minneapolis, MN, United States
    Full TimeSenior (5+ years)
  • Hennepin Healthcare

    Hennepin Healthcare

    7 days ago

    Desktop analyst

    onsite, Minneapolis, MN, United States
    Full TimeMiddle (2-4 years)
  • Yinghua Academy

    Yinghua Academy

    9 days ago

    It support specialist

    onsite, Minneapolis, MN, United States
    Full TimeJunior (<2 years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    11 days ago

    It specialist

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Standard Heating & Air Conditioning

    Standard Heating & Air Conditioning

    12 days ago

    Customer success manager

    onsite, Minneapolis, MN, United States
    Full TimeLead / Manager
  • U.S. Bank National Association

    U.S. Bank National Association

    12 days ago

    Digital product support manager - business banking

    onsite, Minneapolis, MN, United States
    $120k – $141k/yrFull TimeSenior (5+ years)
  • U.S. Bank

    U.S. Bank

    13 days ago

    Digital product support manager - business banking

    onsite, Boston, MA, United States
    $120k – $141k/yrFull TimeSenior (5+ years)
  • Catholic Charities of the Archdiocese of St Paul and Minneapolis

    Catholic Charities of the Archdiocese of St Paul and Minneapolis

    14 days ago

    It services manager

    onsite, Minneapolis, MN, United States
    $85k – $101k/yrFull TimeMiddle (2-4 years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    14 days ago

    Supervisory it specialist (cots interface, division chief)

    onsite, Albany, NY, United States
    Full TimeDirector
  • Allegis Corporation

    Allegis Corporation

    16 days ago

    It support specialist

    onsite, Minneapolis, MN, United States
    Full TimeMiddle (2-4 years)
  • nVent

    nVent

    20 days ago

    It support specialist

    onsite, Minneapolis, MN, United States
    $48k – $90k/yrFull TimeMiddle (2-4 years)
  • EXOS

    EXOS

    20 days ago

    Customer service manager

    onsite, Minneapolis, MN, United States
    $40k – $52k/yrFull TimeLead / Manager
  • nVent

    nVent

    25 days ago

    It executive support specialist

    onsite, Minneapolis, MN, United States
    $63k – $117k/yrFull TimeSenior (5+ years)
  • Konik

    Konik

    a month ago

    Software support engineer

    onsite, Minneapolis, MN, United States
    $100k – $110k/yrFull TimeSenior (5+ years)
  • Ziegler Caterpillar

    Ziegler Caterpillar

    a month ago

    Service call supervisor

    onsite, Bloomington, MN, United States
    $71k – $89k/yrFull TimeLead / Manager

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