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  3. Naperville
  4. IT Support Manager

Onsite It Support Manager jobs in Naperville, Illinois, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

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Aug 23, 2025

IT Support Manager On-Site — Naperville Opportunities Await

Naperville businesses are actively seeking a skilled IT support manager to lead technical teams and streamline help desk operations. This on-site role offers 70 open positions for professionals ready to make an immediate impact in a growing local tech environment. With demand rising across Illinois, this is an excellent opportunity for candidates searching for IT support manager jobs in Naperville.

The ideal candidate brings strong troubleshooting expertise, leadership skills, and a solid understanding of network administration, ticketing systems, and hardware/software support. Employers hiring an IT support manager typically look for someone who can mentor technicians, manage vendor relationships, and maintain smooth day-to-day IT operations. Excellent communication, problem-solving abilities, and a customer-first mindset are essential for success in this fast-paced field, where IT support manager vacancies continue to grow as companies modernize their infrastructure.

On-site work remains the standard for IT support manager positions in Naperville, as hands-on system management and direct team supervision are central to the role. Local companies value the immediate responsiveness and collaborative culture that in-person leadership provides. As businesses across the region expand their technology footprint, the outlook for IT support roles remains strong, with steady interest from employers eager to hire a IT support manager who can keep operations running efficiently.

If you're ready to take the next step in your IT career, explore current IT support manager jobs in Naperville through Global Work AI. Whether you're an experienced leader or looking to grow into a management role, this is the perfect time to apply and join a dynamic, forward-thinking team.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an it support manager in Naperville?

    Pay for an it support manager in Naperville, Illinois, often sits in the mid-$80,000s to low-$120,000s, with variation based on team size, industry, and technical scope. Larger employers in the Chicago suburbs may offer higher compensation, especially when the role includes service desk oversight, vendor management, or 24/7 coverage. Benefits, bonus plans, and on-call expectations can also affect total value. To judge a fair range, compare current postings in Naperville with similar IT leadership roles across nearby Cook and DuPage County markets.
  • What skills and qualifications are required for an it support manager role?

    Strong candidates usually bring a mix of technical depth and people leadership. Employers in Naperville commonly look for experience with help desk operations, ticketing systems, Windows and Microsoft 365 support, endpoint tools, and basic networking. A bachelor’s degree can help, though substantial hands-on experience may carry weight. Communication, coaching, incident triage, and vendor coordination matter just as much as technical ability. For a better match, review local listings to see whether the employer values ITIL, cloud support, or security awareness more heavily.
  • What does an it support manager do on a daily basis?

    A typical day blends team coordination with issue resolution. An it support manager may assign tickets, review service levels, guide technicians, handle escalations, and monitor system health. In an on-site setting in Naperville, the role often includes walking the floor, supporting conference-room technology, assisting with user onboarding, and responding to hardware or network problems quickly. The work also involves updating documentation and tracking recurring issues. Candidates can learn a lot by comparing this role with desktop support lead and service desk supervisor openings.
  • What are the main responsibilities of an it support manager in an on-site role?

    On-site work usually means more direct ownership of day-to-day employee support. In Naperville, that can include overseeing the help desk, maintaining workstation standards, managing printers and conference systems, and coordinating repairs with internal teams or outside vendors. The position often supports uptime for office-based staff, so fast response times and strong communication are important. Security, asset tracking, and onboarding setups may also fall under the job. If the listing is for a larger organization, check whether facilities or AV support is part of the scope.
  • What is the hiring process for an it support manager position in Naperville?

    Most employers follow a fairly standard sequence: application screening, recruiter or HR conversation, technical interview, and a final meeting with IT leadership or the hiring manager. In Naperville, some companies also include scenario-based questions about outages, user escalation, and team coaching. References and background checks are common, especially for positions with access to internal systems or sensitive data. Preparing examples of service improvements and staff mentoring can help. It is useful to compare the timeline with nearby Illinois roles, since urgency can vary by company size.
  • What certifications are helpful for an it support manager in IT support and help desk environments?

    Widely recognized credentials can strengthen a candidate’s profile, especially in IT support and help desk settings. Employers often value CompTIA A+, Network+, and Security+ for technical foundation, while ITIL Foundation is useful for service management. Microsoft certifications can also help when the environment relies on Microsoft 365, Windows, or Azure tools. For leaders, project or service operations training may be a plus. In Naperville and across Illinois, certifications are usually most effective when paired with real team-management experience, so review current postings to see which ones are most requested.
  • What career growth opportunities are available after working as an it support manager?

    This role can open paths into broader IT leadership. Many professionals move into service desk manager, desktop support manager, infrastructure operations, IT operations manager, or director-level positions. In larger Illinois organizations, it can also lead toward cybersecurity operations, systems administration oversight, or enterprise service management. Building experience with process improvement, budgeting, and cross-functional coordination makes the transition easier. If you are planning ahead, compare roles that emphasize operations strategy, since those often align with the next step after managing support teams.

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70 jobs found

  • PTMA Financial Solutions

    PTMA Financial Solutions

    Today

    Senior program manager

    Job Summary: We are seeking a Senior Program Manager to lead the firm’s most complex cross-functional programs and help mature its Project Management Office. Working directly with the Director of...

    onsite, Naperville, IL, United States
    Full TimeSenior (5+ years)
  • Hoffmann Oberweis Dairy

    Hoffmann Oberweis Dairy

    a day ago

    Shift leader - naperville downtown

    Now Hiring: Shift Leader – Ice Cream Dream Team ABOUT OBERWEIS Just like our farm fresh milk and super premium ice cream, a career at Oberweis is simply the best! Join our amazing team of friendly...

    onsite, Naperville, IL, United States
    $32k – $38k/yrPart TimeLead / Manager
  • Hoffmann Oberweis Dairy

    Hoffmann Oberweis Dairy

    a day ago

    Shift leader - naperville south

    Now Hiring: Shift Leader – Ice Cream Dream Team ABOUT OBERWEIS Just like our farm fresh milk and super premium ice cream, a career at Oberweis is simply the best! Join our amazing team of friendly...

    onsite, Naperville, IL, United States
    $32k – $38k/yrPart TimeLead / Manager
  • Hoffmann Oberweis Dairy

    Hoffmann Oberweis Dairy

    2 days ago

    Shift leader - naperville north

    Now Hiring: Shift Leader – Ice Cream Dream Team ABOUT OBERWEIS Just like our farm fresh milk and super premium ice cream, a career at Oberweis is simply the best! Join our amazing team of friendly...

    onsite, Naperville, IL, United States
    $32k – $38k/yrPart TimeLead / Manager
  • Ecolab Inc.

    Ecolab Inc.

    3 days ago

    Account manager

    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a...

    onsite, Naperville, IL, United States
    Full TimeLead / Manager
  • Walgreens

    Walgreens

    4 days ago

    Emerging store manager

    Job Objectives Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and...

    onsite, Naperville, IL, United States
    $47k – $72k/yrFull TimeJunior (<2 years)
  • Veterinary Emergency Group (VEG)

    Veterinary Emergency Group (VEG)

    4 days ago

    Customer experience coordinator (part-time) - naperville, il

    ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience....

    onsite, Naperville, IL, United States
    $36k – $52k/yrPart TimeJunior (<2 years)
  • G

    Greenfield Talent

    5 days ago

    Account manager (existing clients)

    Location: Onsite in Naperville, IL Compensation: Base: $55,000–$70,000 OTE: $95,000–$120,000 (commission on upsell, cross‑sell, and retention) Role Overview The Account Manager is a farmer who hunts...

    onsite, Naperville, IL, United States
    $55k – $70k/yrFull TimeJunior (<2 years)
  • David's Bridal

    David's Bridal

    5 days ago

    Alterations customer service representative

    From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    5 days ago

    Shift manager 9639

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    5 days ago

    Shift manager 10319

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • P

    Premium Velocity Auto

    5 days ago

    Assistant general manager - 2506

    Jiffy Lube Is Hiring for an Assistant General Manager! Jump‑start your career with an industry leader! Are you ready to shift your career into high gear? Whether you're coming from automotive,...

    onsite, Naperville, IL, United States
    $9k/yrFull TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    5 days ago

    Assistant manager 9639

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    5 days ago

    Shift manager 11740

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    6 days ago

    Assistant manager 10319

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Dhanani Group

    Dhanani Group

    6 days ago

    Assistant manager 11740

    WHO WE ARE: We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Northern Trust

    Northern Trust

    6 days ago

    Senior network engineer – application delivery & edge services

    About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most...

    onsite, Chicago, IL, United States
    $115k – $195k/yrFull TimeSenior (5+ years)
  • CHERVON NORTH AMERICA INC

    CHERVON NORTH AMERICA INC

    8 days ago

    Systems administrator

    Job Details: Level: Entry Job Location: Naperville - Naperville, IL Position Type: Full Time Salary Range: Undisclosed Chervon is one of the world’s largest power tool and outdoor power equipment...

    onsite, Naperville, IL, United States
    $60k – $75k/yrFull TimeJunior (<2 years)
  • Dollar Tree

    Dollar Tree

    8 days ago

    Assistant manager ii

    We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with...

    onsite, Naperville, IL, United States
    $37k – $39k/yrFull TimeNo Skills
  • Naperville Park District

    Naperville Park District

    9 days ago

    Customer service associate

    Overview: Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity...

    onsite, Naperville, IL, United States
    $35k/yrPart TimeJunior (<2 years)
  • Albertsons Companies

    Albertsons Companies

    10 days ago

    Retail sales and store support

    A Day in the Life: As a Retail Sales and Store Support team member, your day is focused on keeping the store clean, organized, and easy to shop. You help customers locate what they need, answer...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Walgreens

    Walgreens

    12 days ago

    Photo specialist

    JOB DESCRIPTION Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions,...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Northern Trust

    Northern Trust

    13 days ago

    Manager, network applications engineering

    About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most...

    onsite, Chicago, IL, United States
    $115k – $195k/yrFull TimeLead / Manager
  • Nordstrom

    Nordstrom

    13 days ago

    Seasonal customer service & retail sales floor support - springbrook prairie pavilion rack

    Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming...

    onsite, Naperville, IL, United States
    $35k – $37k/yrFull TimeJunior (<2 years)
  • WEBIT Services

    WEBIT Services

    15 days ago

    Account manager

    The Account Manager reports to the Director of Client Strategy. The Account Manager is responsible for client sales of new projects, hardware purchases, new services, and growth beyond true ups, for...

    onsite, Naperville, IL, United States
    Full TimeSenior (5+ years)
  • Pet Supplies Plus  - LH Mercantile

    Pet Supplies Plus - LH Mercantile

    15 days ago

    Team member: part time

    If you have a passion for pets and are looking for a fun, rewarding work environment, come join our Pack! As a locally owned franchise, we offer the best of both worlds-the structure and resources of...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • 7 Brew IL I

    7 Brew IL I

    16 days ago

    Assistant store manager - 000368 - naperville, il

    SUMMARY The Assistant Store Manager partners with the Store Manager to drive the growth, profitable operation, and preservation of 7 Brew’s culture, mission statement, and values. The Assistant Store...

    onsite, Naperville, IL, United States
    Full TimeNo Skills
  • Drybar Shops

    Drybar Shops

    17 days ago

    Sales associate / customer service representative

    Overview ✨ Join the Drybar Naperville Team! ✨ Love creating amazing guest experiences? Enjoy a fun, fast-paced environment where customer service and sales go hand in hand? We'd love to meet you! Now...

    onsite, Naperville, IL, United States
    $30k/yrPart TimeJunior (<2 years)
  • The Tile Shop

    The Tile Shop

    20 days ago

    Assistant manager

    Company Description A Tradition of Excellence Since our founding in 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. Our...

    onsite, Naperville, IL, United States
    $60k – $75k/yrFull TimeJunior (<2 years)
  • H&R Block

    H&R Block

    21 days ago

    Block advisors csp

    About the Role As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office...

    onsite, Naperville, IL, United States
    $30k – $54k/yrFull TimeJunior (<2 years)
  • Crash Champions

    Crash Champions

    21 days ago

    Customer service representative

    Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service...

    onsite, Naperville, IL, United States
    $30k – $50k/yrFull TimeJunior (<2 years)
  • PNC

    PNC

    22 days ago

    Client experience associate

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work...

    onsite, Naperville, IL, United States
    $37k – $62k/yrFull TimeJunior (<2 years)
  • Knitwell Group

    Knitwell Group

    22 days ago

    Sales lead

    About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles....

    onsite, Naperville, IL, United States
    $32k – $40k/yrPart TimeLead / Manager
  • Chevrolet of Naperville

    Chevrolet of Naperville

    22 days ago

    Automotive sales porter

    Automotive Sales Porter Chevrolet of Naperville is seeking professional, top-notch and driven full time Sales Porter to join our team! If you are a believer of integrity and customer satisfaction, we...

    onsite, Naperville, IL, United States
    $36k/yrFull TimeJunior (<2 years)
  • Cynet Systems

    Cynet Systems

    23 days ago

    Senior linux system administrator

    Job Overview The candidate will be responsible for hands-on Linux administration, system troubleshooting, network configuration, and lab documentation while providing onsite support and coordinating...

    onsite, Naperville, IL, United States
    $111k – $121k/yrFull TimeSenior (5+ years)
  • Active Day

    Active Day

    24 days ago

    Aides - direct support professional

    DAILY PAY AVAILABLE Active Day has an available opportunity for a DIRECT SUPPORT PROFESSIONAL / DSP to join our team. APPLY TODAY! This is an incredibly satisfying job. This is a job that requires...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • WEBIT Services

    WEBIT Services

    a month ago

    Client success manager

    The Client Success Manager (CSM) owns the day-to-day relationship with approximately 50 managed clients, working in a pod alongside our two vCIO's. The CSM is the client's go-to for quotes, orders,...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Circle K

    Circle K

    a month ago

    Customer service representative

    Customer Service Representative Store 4706870: 2832 S Rte 59, Naperville, Illinois 60564 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time We want you to join...

    onsite, Naperville, IL, United States
    $32k/yrPart TimeEntry with Degree
  • KeHE Distributors, LLC

    KeHE Distributors, LLC

    a month ago

    Owner, it product

    Why Work for KeHE? Full-time Pay Range: $108,680.00/Yr. - $140,000.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA)...

    onsite, Naperville, IL, United States
    $109k – $140k/yrFull TimeVP / C-level
  • Blitt and Gaines, P.C.

    Blitt and Gaines, P.C.

    a month ago

    Client services support representative

    About Blitt and Gaines, P.C. Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)

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