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  5. Onsite It Support Manager jobs in Naperville, Illinois, USA

Onsite It Support Manager jobs in Naperville, Illinois, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager On-Site — Naperville Opportunities Await

Naperville businesses are actively seeking a skilled IT support manager to lead technical teams and streamline help desk operations. This on-site role offers 56 open positions for professionals ready to make an immediate impact in a growing local tech environment. With demand rising across Illinois, this is an excellent opportunity for candidates searching for IT support manager jobs in Naperville.

The ideal candidate brings strong troubleshooting expertise, leadership skills, and a solid understanding of network administration, ticketing systems, and hardware/software support. Employers hiring an IT support manager typically look for someone who can mentor technicians, manage vendor relationships, and maintain smooth day-to-day IT operations. Excellent communication, problem-solving abilities, and a customer-first mindset are essential for success in this fast-paced field, where IT support manager vacancies continue to grow as companies modernize their infrastructure.

On-site work remains the standard for IT support manager positions in Naperville, as hands-on system management and direct team supervision are central to the role. Local companies value the immediate responsiveness and collaborative culture that in-person leadership provides. As businesses across the region expand their technology footprint, the outlook for IT support roles remains strong, with steady interest from employers eager to hire a IT support manager who can keep operations running efficiently.

If you're ready to take the next step in your IT career, explore current IT support manager jobs in Naperville through Global Work AI. Whether you're an experienced leader or looking to grow into a management role, this is the perfect time to apply and join a dynamic, forward-thinking team.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an it support manager in Naperville?

    Pay for an it support manager in Naperville, Illinois, often sits in the mid-$80,000s to low-$120,000s, with variation based on team size, industry, and technical scope. Larger employers in the Chicago suburbs may offer higher compensation, especially when the role includes service desk oversight, vendor management, or 24/7 coverage. Benefits, bonus plans, and on-call expectations can also affect total value. To judge a fair range, compare current postings in Naperville with similar IT leadership roles across nearby Cook and DuPage County markets.
  • What skills and qualifications are required for an it support manager role?

    Strong candidates usually bring a mix of technical depth and people leadership. Employers in Naperville commonly look for experience with help desk operations, ticketing systems, Windows and Microsoft 365 support, endpoint tools, and basic networking. A bachelor’s degree can help, though substantial hands-on experience may carry weight. Communication, coaching, incident triage, and vendor coordination matter just as much as technical ability. For a better match, review local listings to see whether the employer values ITIL, cloud support, or security awareness more heavily.
  • What does an it support manager do on a daily basis?

    A typical day blends team coordination with issue resolution. An it support manager may assign tickets, review service levels, guide technicians, handle escalations, and monitor system health. In an on-site setting in Naperville, the role often includes walking the floor, supporting conference-room technology, assisting with user onboarding, and responding to hardware or network problems quickly. The work also involves updating documentation and tracking recurring issues. Candidates can learn a lot by comparing this role with desktop support lead and service desk supervisor openings.
  • What are the main responsibilities of an it support manager in an on-site role?

    On-site work usually means more direct ownership of day-to-day employee support. In Naperville, that can include overseeing the help desk, maintaining workstation standards, managing printers and conference systems, and coordinating repairs with internal teams or outside vendors. The position often supports uptime for office-based staff, so fast response times and strong communication are important. Security, asset tracking, and onboarding setups may also fall under the job. If the listing is for a larger organization, check whether facilities or AV support is part of the scope.
  • What is the hiring process for an it support manager position in Naperville?

    Most employers follow a fairly standard sequence: application screening, recruiter or HR conversation, technical interview, and a final meeting with IT leadership or the hiring manager. In Naperville, some companies also include scenario-based questions about outages, user escalation, and team coaching. References and background checks are common, especially for positions with access to internal systems or sensitive data. Preparing examples of service improvements and staff mentoring can help. It is useful to compare the timeline with nearby Illinois roles, since urgency can vary by company size.
  • What certifications are helpful for an it support manager in IT support and help desk environments?

    Widely recognized credentials can strengthen a candidate’s profile, especially in IT support and help desk settings. Employers often value CompTIA A+, Network+, and Security+ for technical foundation, while ITIL Foundation is useful for service management. Microsoft certifications can also help when the environment relies on Microsoft 365, Windows, or Azure tools. For leaders, project or service operations training may be a plus. In Naperville and across Illinois, certifications are usually most effective when paired with real team-management experience, so review current postings to see which ones are most requested.
  • What career growth opportunities are available after working as an it support manager?

    This role can open paths into broader IT leadership. Many professionals move into service desk manager, desktop support manager, infrastructure operations, IT operations manager, or director-level positions. In larger Illinois organizations, it can also lead toward cybersecurity operations, systems administration oversight, or enterprise service management. Building experience with process improvement, budgeting, and cross-functional coordination makes the transition easier. If you are planning ahead, compare roles that emphasize operations strategy, since those often align with the next step after managing support teams.

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56 jobs found

  • Bill Jacobs Motorsport

    Bill Jacobs Motorsport

    2 days ago

    Service advisor

    Service Advisor The Role at a Glance We are excited to welcome a Service Advisor to Bill Jacobs Motorsport. The focus of the Service Advisor is to recommend proper vehicle care to our valued...

    onsite, Hinsdale, IL, United States
    Full TimeJunior (<2 years)
  • Advance Auto Parts

    Advance Auto Parts

    3 days ago

    Salesperson

    Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems,...

    onsite, Naperville, IL, United States
    $30k – $32k/yrPart TimeJunior (<2 years)
  • Drybar Shops

    Drybar Shops

    3 days ago

    Sales associate / customer service representative

    Overview ✨ Join the Drybar Naperville Team! ✨ Love creating amazing guest experiences? Enjoy a fun, fast-paced environment where customer service and sales go hand in hand? We'd love to meet you! Now...

    onsite, Naperville, IL, United States
    $30k/yrPart TimeJunior (<2 years)
  • The Tile Shop

    The Tile Shop

    6 days ago

    Assistant manager

    Company Description A Tradition of Excellence Since our founding in 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. Our...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Anthropologie

    Anthropologie

    6 days ago

    Anthropologie assistant department manager

    Location This position is located at 50 S Main St, Naperville, Illinois, 60540 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to...

    onsite, Naperville, IL, United States
    $40k – $42k/yrFull TimeJunior (<2 years)
  • H&R Block

    H&R Block

    6 days ago

    Block advisors csp

    About the Role As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office...

    onsite, Naperville, IL, United States
    $30k – $54k/yrFull TimeJunior (<2 years)
  • The Hartford

    The Hartford

    7 days ago

    Business insurance auto claims intern

    We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to...

    onsite, Hartford, CT, United States
    Full TimeEntry with Degree
  • Endeavor Health

    Endeavor Health

    7 days ago

    Lead lab support technician- inpatient

    Hourly Pay Range: $21.10 - $30.60 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Laboratory...

    onsite, Naperville, IL, United States
    $42k – $60k/yrFull TimeLead / Manager
  • Crash Champions

    Crash Champions

    7 days ago

    Customer service representative

    Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service...

    onsite, Naperville, IL, United States
    $30k – $50k/yrFull TimeJunior (<2 years)
  • PNC

    PNC

    7 days ago

    Client experience associate

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work...

    onsite, Naperville, IL, United States
    $37k – $62k/yrFull TimeJunior (<2 years)
  • Knitwell Group

    Knitwell Group

    7 days ago

    Sales lead

    About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles....

    onsite, Naperville, IL, United States
    $32k – $40k/yrPart TimeLead / Manager
  • Chevrolet of Naperville

    Chevrolet of Naperville

    8 days ago

    Automotive sales porter

    Automotive Sales Porter Chevrolet of Naperville is seeking professional, top-notch and driven full time Sales Porter to join our team! If you are a believer of integrity and customer satisfaction, we...

    onsite, Naperville, IL, United States
    $36k/yrFull TimeJunior (<2 years)
  • Sunrise Transportation

    Sunrise Transportation

    8 days ago

    Contract office staff

    Job Details Job Location: Naperville - Naperville, IL Salary Range: $22.00 - $25.00 Hourly Job Title: Office Support – Contract Position Location: Naperville, Illinois Company: Sunrise Transportation...

    onsite, Naperville, IL, United States
    $44k – $50k/yrFull TimeEntry with Degree
  • Cynet Systems

    Cynet Systems

    8 days ago

    Senior linux system administrator

    Job Overview The candidate will be responsible for hands-on Linux administration, system troubleshooting, network configuration, and lab documentation while providing onsite support and coordinating...

    onsite, Naperville, IL, United States
    $111k – $121k/yrFull TimeSenior (5+ years)
  • AutoZone

    AutoZone

    10 days ago

    Retail sales associate – part time

    AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Active Day

    Active Day

    10 days ago

    Aides - direct support professional

    DAILY PAY AVAILABLE Active Day has an available opportunity for a DIRECT SUPPORT PROFESSIONAL / DSP to join our team. APPLY TODAY! This is an incredibly satisfying job. This is a job that requires...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • WEBIT Services

    WEBIT Services

    14 days ago

    Client success manager

    The Client Success Manager (CSM) owns the day-to-day relationship with approximately 50 managed clients, working in a pod alongside our two vCIO's. The CSM is the client's go-to for quotes, orders,...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Potbelly (Potbelly Corporate)

    Potbelly (Potbelly Corporate)

    14 days ago

    Team member

    PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!* Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced,...

    onsite, Naperville, IL, United States
    $31k – $32k/yrPart TimeJunior (<2 years)
  • Circle K

    Circle K

    15 days ago

    Customer service representative

    Customer Service Representative Store 4706870: 2832 S Rte 59, Naperville, Illinois 60564 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time We want you to join...

    onsite, Naperville, IL, United States
    $32k/yrPart TimeEntry with Degree
  • KeHE Distributors, LLC

    KeHE Distributors, LLC

    15 days ago

    Owner, it product

    Why Work for KeHE? Full-time Pay Range: $108,680.00/Yr. - $140,000.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA)...

    onsite, Naperville, IL, United States
    $109k – $140k/yrFull TimeVP / C-level
  • Blitt and Gaines, P.C.

    Blitt and Gaines, P.C.

    15 days ago

    Client services support representative

    About Blitt and Gaines, P.C. Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • DXL Group

    DXL Group

    16 days ago

    Retail sales associate, key holder

    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by...

    onsite, Naperville, IL, United States
    $32k – $36k/yrPart TimeEntry with Degree
  • Werner Enterprises

    Werner Enterprises

    19 days ago

    Dedicated logistics manager

    The Lead Dedicated Logistics Manager has ownership of the dedicated account’s profitability through the day to day operations, which include driver management, load planning, and all customer service...

    onsite, Naperville, IL, United States
    $80k – $106k/yrFull TimeJunior (<2 years)
  • ALO

    ALO

    21 days ago

    Sales & service manager - naperville

    WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat,...

    onsite, Naperville, IL, United States
    $60k – $73k/yrFull TimeLead / Manager
  • Urban Air Adventure Parks

    Urban Air Adventure Parks

    21 days ago

    Team member

    TEAM MEMBER JOB SUMMARY Urban Air is seeking qualified and energetic individuals for Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable transportation to and from...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Veterinary Emergency Group (VEG)

    Veterinary Emergency Group (VEG)

    22 days ago

    Customer experience coordinator (part-time) - naperville, il

    ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience....

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Michaels Stores

    Michaels Stores

    23 days ago

    Part-time seasonal customer service team member must be available weekends

    Store - CHI-NAPERVILLE, IL Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience....

    onsite, Naperville, IL, United States
    $30k – $36k/yrPart TimeJunior (<2 years)
  • Ecolab Inc.

    Ecolab Inc.

    23 days ago

    Account manager

    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a...

    onsite, Naperville, IL, United States
    Full TimeLead / Manager
  • Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    23 days ago

    Assistant service center manager

    Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that...

    onsite, Naperville, IL, United States
    Part TimeNo Skills
  • Office Depot

    Office Depot

    24 days ago

    Retail part time team lead

    At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead...

    onsite, Naperville, IL, United States
    Part TimeLead / Manager
  • Domino's

    Domino's

    24 days ago

    Assistant manager(06148) - 310 kimball crossing dr

    Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you...

    onsite, Naperville, IL, United States
    Full TimeNo Skills
  • Goodwill Industries of Southeastern Wisconsin, Inc.

    Goodwill Industries of Southeastern Wisconsin, Inc.

    25 days ago

    Team member

    Starting rate at $15.00 per hour! Ask about our Employee Referral Program for more details on how to earn $250 or more per referral. We are looking for more amazing talent to grow our teams, just...

    onsite, Naperville, IL, United States
    $30k/yrPart TimeJunior (<2 years)
  • KeHE Distributors, LLC

    KeHE Distributors, LLC

    a month ago

    Tdmk - administrator, business systems

    Why Work for KeHE? Full-time Pay Range: $65,120.00/Yr. - $95,348.00/Yr. Shift Days: , Shift Time: Benefits on Day 1 Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA)...

    onsite, Mendota Heights, MN, United States
    $65k – $95k/yrFull TimeJunior (<2 years)
  • Life Time Inc.

    Life Time Inc.

    a month ago

    Membership concierge ii - part time

    Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build...

    onsite, Naperville, IL, United States
    $36k – $43k/yrPart TimeJunior (<2 years)
  • Life Time Inc.

    Life Time Inc.

    a month ago

    Membership concierge ii

    Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build...

    onsite, Naperville, IL, United States
    $36k – $43k/yrFull TimeJunior (<2 years)
  • David's Bridal

    David's Bridal

    a month ago

    Alterations customer service representative

    From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the...

    onsite, Naperville, IL, United States
    Part TimeJunior (<2 years)
  • Domino's Franchise

    Domino's Franchise

    a month ago

    Assistant manager

    Company Description Locally Owned by Franchisee Next Level Pizza Company, LLC. d.b.a Domino's Pizza. We pride ourselves on best in class training, circle of operations, technology, and co-workers. We...

    onsite, Naperville, IL, United States
    Full TimeNo Skills
  • Starbucks Coffee Company

    Starbucks Coffee Company

    a month ago

    Shift supervisor - store# 18014, naper and hobson

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Jiffy Lube

    Jiffy Lube

    a month ago

    Advanced specialist / master technician - 2506

    Jiffy Lube / Premium Velocity Auto (PVA) Is Hiring for an Advanced Specialist (Master Technician)! Accelerate Your Automotive Career with a High‑Performance Team! Are you ready to take your...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)
  • Naperville Public Library

    Naperville Public Library

    a month ago

    Customer services specialist- 95th st library

    POSITION SUMMARY The Customer Services Specialist supports all Customer Services functions. Assists and acts as Lead with all customer-related services, trains staff, maintains staff schedules,...

    onsite, Naperville, IL, United States
    Full TimeJunior (<2 years)

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