Account manager (existing clients)

Location: Onsite in Naperville, IL

Compensation: Base: $55,000–$70,000 OTE: $95,000–$120,000 (commission on upsell, cross‑sell, and retention)

Role Overview

The Account Manager is a farmer who hunts inside the base, responsible for growing an assigned book of existing clients. This role focuses on proactive outreach, upsell and cross‑sell, referral generation, and retention of at‑risk accounts. You will manage a large book with a structured outreach plan and drive expansion revenue through bundled compliance solutions.

What You’ll Do

• Manage a defined book of SMB healthcare and business clients
• Proactively call customers to add products—not just respond to inbound service calls
• Grow revenue through upsells, cross‑sells, and multi‑product expansion
• Ask for and secure referrals from satisfied customers
• Identify and save at‑risk accounts through structured retention conversations
• Conduct regular account reviews and maintain disciplined CRM documentation
• Hit book‑growth targets and maintain low churn

What You Bring

• 2+ years managing a revenue‑carrying book of business
• Documented success growing accounts through upsell and cross‑sell
• Ability to manage a large book with structured weekly outreach
• Strong relationship‑building and consultative selling skills
• Clear ownership of results and coachability
• Comfortable working onsite in Naperville, IL

Preferred Backgrounds

Telecom/cable business accounts, office technology/managed print, payroll/HR/PEO client success, SMB SaaS account management, commercial insurance account management, healthcare services/supply.