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  4. IT Support Manager

Onsite It Support Manager jobs in Orlando, Florida, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

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IT Support Manager Jobs in Orlando, FL — On-Site Role with Growth Potential

Orlando's growing tech and hospitality sectors are fueling steady demand for experienced technical managers who can lead help desk teams and keep operations running smoothly. Employers across the region are hiring for 500+ on-site IT manager positions, reflecting the city's expanding business landscape. Candidates searching for IT support manager jobs in Orlando will find strong opportunities to build long-term careers within dynamic, fast-paced organizations.

Successful candidates typically bring strong troubleshooting skills, leadership experience, and solid knowledge of network infrastructure, help desk operations, and IT service management. Familiarity with ticketing systems, hardware and software support, and vendor coordination is highly valued, along with clear communication for managing both technical staff and end users. Employers often seek professionals who balance hands-on problem solving with strategic planning.

On-site manager roles in Orlando typically require a steady physical presence to oversee help desk teams, manage hardware deployments, and resolve technical issues quickly. Local companies favor this setup to strengthen collaboration and ensure fast response times for critical systems. As Orlando attracts new businesses and technology investment, demand for skilled technical managers remains strong, making this an excellent time to pursue IT support manager vacancies in the area.

If you're ready to take the next step in your career, explore current IT support manager positions available through Global Work AI. Whether you're an experienced leader or aiming to grow into management, now is a great time to apply and connect with employers looking to hire an IT support manager in Orlando.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average it support manager salary in Orlando?

    In Orlando, an IT support manager salary usually falls in the mid-$80,000s to low-$110,000s, with higher packages in healthcare, hospitality, finance, and larger corporate offices. Pay depends on scope, after-hours coverage, certifications, and whether the role leads a small help desk or a broader service desk group. In Florida, compensation is often a bit below major coastal metros, but central Florida employers may add bonuses or strong benefits. Reviewing current Orlando listings helps you gauge how much local demand is shaping offers.
  • What skills and certifications are required for an it support manager role?

    Strong candidates usually combine hands-on troubleshooting with people leadership. Employers in Orlando often want knowledge of Windows and Microsoft 365, network basics, endpoint security, and service delivery practices. Helpful certifications include CompTIA A+, Network+, ITIL Foundation, Microsoft 365, and sometimes Cisco or project-management credentials. Because this is an it support manager role, communication, coaching, and vendor coordination matter just as much as technical depth. Comparing posted requirements across Florida can show which credentials appear most often.
  • What are the day-to-day responsibilities of an it support manager in an on-site office environment in Orlando?

    A typical day involves overseeing ticket queues, assigning work, monitoring response times, and making sure office users get timely support. In an on-site Orlando setting, the manager may also handle workstation issues, printer problems, meeting-room technology, badge access coordination, and hardware refreshes. Team coaching, incident review, and liaison work with other departments are common too. Because face-to-face support matters more in office-based environments, you may also spend time walking the floor and prioritizing urgent disruptions. Reviewing local openings can clarify how much hands-on support each employer expects.
  • What does the hiring process usually look like for an it support manager position in Orlando?

    Most employers start with a recruiter or HR screen, then move to one or two interviews focused on technical leadership, customer service, and scenario-based problem solving. For Orlando companies, you may also meet the IT director, operations leader, or office manager, especially if the team supports a busy headquarters or multi-department site. Some firms include a practical exercise, such as handling a mock outage or reviewing a service metric report. References and background checks are common. It helps to compare similar Florida roles so you know how formal each process may be.
  • How much experience do you need for an it support manager role in Florida?

    Many Florida employers look for at least 5 to 8 years in IT support, service desk, or desktop operations, plus 2 or more years in a lead or supervisory capacity. In Orlando, some smaller businesses will consider candidates with slightly less management history if they have strong technical judgment and a record of improving service quality. Larger organizations often expect experience guiding priorities, handling escalations, and mentoring staff. Reviewing local job ads can help you see whether a particular opening leans more toward hands-on support or formal leadership.
  • What technical systems, ticketing tools, and team management experience are most important for an it support manager?

    The most valued background usually includes Microsoft 365 administration, Active Directory, endpoint management, basic networking, and familiarity with remote support tools. Common ticketing platforms include ServiceNow, Jira Service Management, Zendesk, Freshservice, and Salesforce Service Cloud, depending on the employer. For team management, hiring managers want evidence that you can set schedules, track SLAs, coach technicians, and improve escalation handling. In Orlando, offices with large user populations often expect strong coordination across facilities and vendors as well. Checking current postings can reveal which platforms appear most often in your target market.
  • What are the career growth opportunities after working as an it support manager?

    This path can lead to senior service desk management, IT operations manager, technical support director, or broader infrastructure and end-user computing leadership. In larger Orlando organizations, some professionals move into service delivery, workplace technology, or IT program coordination. The role also builds transferable skills in budgeting, process improvement, and cross-functional communication, which can support a move into operations or project leadership. If you want to keep advancing in Florida, comparing related roles such as desktop services manager or IT service delivery manager can help you map the next step.

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500+ jobs found

  • Brown & Brown Insurance

    Brown & Brown Insurance

    Today

    Client account manager/csr

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Hull & Company is seeking a Client Account Manager/CSR to...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Westgate Resorts

    Westgate Resorts

    Today

    In house admin staff

    Company Description Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Nemours Children's Health

    Nemours Children's Health

    Today

    Service desk supervisor

    Nemours Children's Health is seeking a Service Desk Supervisor (Information Systems) to join our team in either Orlando, Florida or Wilmington, Delaware. The Service Desk Supervisor is responsible...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Charles Schwab Inc.

    Charles Schwab Inc.

    Today

    Senior manager, ultra- hnw client experience & strategy

    Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance...

    onsite, Austin, TX, United States
    Full TimeSenior (5+ years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    a day ago

    It specialist (network)

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $90k/yrFull TimeJunior (<2 years)
  • B

    BANCO DE BRASIL S A

    a day ago

    Senior systems & infrastructure analyst

    POSITION SUMMARY The Senior Systems & Infrastructure Analyst designs, implements, secures, monitors, supports, and continuously improves the organization's technology infrastructure. The role leads...

    onsite, Orlando, FL, United States
    Full TimeSenior (5+ years)
  • Charles Schwab Inc.

    Charles Schwab Inc.

    a day ago

    Senior manager, offer and client experience – forge integration

    Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance...

    onsite, Chicago, IL, United States
    Full TimeSenior (5+ years)
  • 2

    20fa69cd-7a48-410e-9cba-87c44786fb7b

    2 days ago

    It support specialist i

    At Northbridge University, we are looking for a IT Support Specialist! Summary: Northbridge University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Orange County Public Schools

    Orange County Public Schools

    2 days ago

    2026-27 support svcs clk iii (front desk receptionist)

    Compensation Salary Schedule Overview Under direct supervision, the purpose of this position is to perform duties associated with the day to day operations of the office. Work locations are school...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Orange County Public Schools

    Orange County Public Schools

    2 days ago

    Support svcs clk iii

    Compensation Salary Schedule Overview Under direct supervision, the purpose of this position is to perform duties associated with the day to day operations of the office. Work locations are school...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Sora Partners Inc

    Sora Partners Inc

    2 days ago

    Call center support specialist-onsite part-time

    Description The Call Center Support Specialist is responsible for providing first-level technical support to customers, clients, and internal employees by phone, email, chat, and other approved...

    onsite, Orlando, FL, United States
    Part TimeJunior (<2 years)
  • Sora Partners Inc

    Sora Partners Inc

    2 days ago

    Call center support specialist-onsite

    The Call Center Support Specialist is responsible for providing first-level technical support to customers, clients, and internal employees by phone, email, chat, and other approved communication...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Best Buy

    Best Buy

    3 days ago

    Retail experience manager - e. colonial fl

    JOB DESCRIPTION As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your Best Buy home store or group of stores to provide excellent employee and customer experiences....

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • WINDSOR FASHIONS LLC

    WINDSOR FASHIONS LLC

    3 days ago

    Co-manager

    Job Details Job Location: 18 Orlando Orlando Premium Outlets - Orlando, FL Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Retail - Management...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Watsco

    Watsco

    5 days ago

    Sales support coordinator

    Duties and Responsibilities: Account Support: Act as branch point of contact for key accounts Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Cencora

    Cencora

    6 days ago

    Coordinator i, systems management

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Health Care Center for the Homeless

    Health Care Center for the Homeless

    7 days ago

    It applications support analyst

    POSITION SUMMARY The IT Applications Support Analyst supports OBFH's clinical and operational applications. Responsibilities include application integrations support, patch management, IT asset...

    onsite, Orlando, FL, United States
    Full TimeMiddle (2-4 years)
  • Enterfusion

    Enterfusion

    7 days ago

    Tier ii help desk technician (managed services, on-site orlando)

    We’re looking for a skilled Tier 2 IT professional who enjoys solving complex technical problems and is ready to put their experience to work in a busy MSP environment. You’ll support a variety of...

    onsite, Orlando, FL, United States
    $70k – $85k/yrFull TimeMiddle (2-4 years)
  • Renewal

    Renewal

    8 days ago

    Signature service manager

    Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product...

    onsite, Orlando, FL, United States
    $60k/yrFull TimeJunior (<2 years)
  • Mitsubishi Heavy Industries, Ltd.

    Mitsubishi Heavy Industries, Ltd.

    9 days ago

    Service desk analyst

    Service Desk Analyst Orlando, Florida (Power Generation Services) Company Overview At Mitsubishi Power, we’re not just building better clean energy technologies; we’re architecting a better future....

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Five Below

    Five Below

    10 days ago

    Customer experience manager

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Orlando, FL, United States
    $36k/yrFull TimeJunior (<2 years)
  • ABACUS

    ABACUS

    11 days ago

    Sr. analyst, enterprise service desk

    Job Summary Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments,...

    onsite, Orlando, FL, United States
    Full TimeSenior (5+ years)
  • CLEAR - Corporate

    CLEAR - Corporate

    14 days ago

    Manager, member care

    CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of...

    onsite, Orlando, FL, United States
    Full TimeLead / Manager
  • Boulevard Tire

    Boulevard Tire

    17 days ago

    Commercial service manager

    Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Orlando FL location. This is an exciting career opportunity to get on board with the best provider...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • ServiceTec

    ServiceTec

    19 days ago

    Junior it systems specialist

    Junior IT Systems Specialist Location: Orlando International Airport (MCO) - Orlando, FL Are you looking for an IT job in one of the busiest destination airports in the world that acts as the...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    19 days ago

    It specialist

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • Defense Contract Management Agency

    Defense Contract Management Agency

    19 days ago

    It specialist (datamgt/appsw)

    Summary See below for important information regarding this job. Additional vacancies may be filled from this announcement. Positions will be filled at any of the locations below. Site specific salary...

    onsite, Fort Lee, VA, United States
    $77k/yrFull TimeJunior (<2 years)
  • Iserv

    Iserv

    20 days ago

    It support technician – tier i ai integration, documentation & knowledge management lead

    IT Support Technician – Tier I AI Integration, Documentation & Knowledge Management Lead Company: iServ Department: Desktop Support / Managed Services Schedule: 7:30 AM – 4:00 PM Eastern, with...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Link Solutions, Inc.

    Link Solutions, Inc.

    22 days ago

    It service management coordinator

    Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...

    onsite, Orlando, FL, United States
    $60k – $70k/yrFull TimeMiddle (2-4 years)
  • Leslie's

    Leslie's

    22 days ago

    Assistant manager

    DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce,...

    onsite, Orlando, FL, United States
    $34k – $38k/yrFull TimeJunior (<2 years)
  • NORTHERN JET MANAGEMENT INC

    NORTHERN JET MANAGEMENT INC

    23 days ago

    Technical support representative

    Job Summary: Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet’s elevated experience...

    onsite, Orlando, FL, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    23 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • L

    Landscape Workshop

    23 days ago

    Irrigation manager

    We are urgently hiring a full-time Irrigation Technician in the Homestead, FL area. Must be willing to report to both the Orlando and Debary locations. Why You Should Work for Landscape Workshop As...

    onsite, DeBary, FL, United States
    $48k – $60k/yrFull TimeJunior (<2 years)
  • Convergint

    Convergint

    24 days ago

    Service manager - orlando, fl

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...

    onsite, Orlando, FL, United States
    $120k – $150k/yrFull TimeLead / Manager
  • Universal Orlando

    Universal Orlando

    a month ago

    Senior manager, project support – global attraction programs

    JOB SUMMARY: The Senior Manager, Project Support - GAP facilitates the strategic global vision for departmental/project processes, compliance, training, and SOP documentation within the GAP division....

    onsite, Orlando, FL, United States
    Full TimeSenior (5+ years)
  • Alta Equipment Group

    Alta Equipment Group

    a month ago

    Information technology - it professional

    Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then...

    onsite, Livonia, MI, United States
    Full TimeJunior (<2 years)
  • Link Solutions, Inc.

    Link Solutions, Inc.

    a month ago

    It support specialist

    Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...

    onsite, Orlando, FL, United States
    $60k – $70k/yrFull TimeMiddle (2-4 years)
  • Link Solutions, Inc.

    Link Solutions, Inc.

    a month ago

    Service desk support specialist (senior-level)

    Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...

    onsite, Orlando, FL, United States
    $75k – $85k/yrFull TimeSenior (5+ years)
  • ABACUS

    ABACUS

    a month ago

    Engineer, enterprise service desk

    Job Summary: Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as...

    onsite, Atlanta, GA, United States
    Full TimeSenior (5+ years)
  • Universal Orlando

    Universal Orlando

    a month ago

    Administrator, workplace technology (linux/ansible experience preferred)

    JOB SUMMARY: The Workplace Technology Administrator is responsible for the administration, support, maintenance, and lifecycle management of workplace technology platforms, creative workstation...

    onsite, Orlando, FL, United States
    Full TimeMiddle (2-4 years)

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