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  4. IT Support Manager

Onsite It Support Manager jobs in Jacksonville, Florida, USA

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      Sarah Jenkins

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      Initial Interview

      Alex Chen

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      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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    • 1:20 PM - 1:45 PM

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      Marta W.

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      Daria (HR)

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      James Miller

    • 5:30 PM - 6:00 PM

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      Chris V.

  • Thu
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      Michael T.

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IT Support Manager On-Site Jobs in Jacksonville — Lead Local Tech Teams

Jacksonville's growing business and healthcare sectors are driving strong demand for a skilled it support manager to oversee daily technical operations and end-user support teams. This on-site role offers 500+ open positions for professionals ready to build reliable, efficient IT service structures within a dynamic Florida workplace. Companies across the region are actively looking to hire a it support manager who can balance leadership with hands-on technical expertise.

Successful candidates typically bring strong troubleshooting abilities, experience managing helpdesk operations, and a solid understanding of network systems, hardware, and software support. Familiarity with ticketing platforms, ITIL practices, and vendor coordination is highly valued, along with excellent communication and team-leadership skills. Employers seeking it support positions often prioritize adaptability, problem-solving mindset, and the ability to train and mentor junior technicians effectively.

On-site work remains the standard for this profession in Jacksonville, where hands-on system management and in-person collaboration are essential to maintaining smooth IT infrastructure. The local job market shows steady growth, fueled by expanding corporate offices and healthcare institutions that require dependable, on-location technical leadership. Many it support vacancies in this market emphasize direct oversight of hardware assets, security protocols, and staff supervision within a physical office environment.

If you're ready to advance your career and take ownership of a dynamic technical team, explore current it support manager jobs in Jacksonville through Global Work AI. Discover opportunities that match your experience and ambition, and take the next step toward a rewarding, hands-on leadership role today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an IT support manager in Jacksonville?

    In Jacksonville, florida, pay for an IT support manager typically falls in the low- to mid-$90,000 range, with stronger offers often reaching into the low six figures for larger employers or teams with complex infrastructure. Local compensation shifts with industry, team size, after-hours coverage, and whether the role includes budget or vendor oversight. Benefits can also change total value, so it helps to compare base pay with bonus potential and health coverage. Checking current listings in Jacksonville gives the clearest picture of the market today.
  • What skills and qualifications are required for an IT support manager role?

    Employers usually look for a blend of leadership, troubleshooting, and service operations experience. For an IT support manager in Jacksonville, that often means several years in IT support or desktop services, plus direct experience coaching technicians and handling escalations. Strong communication, ticketing workflow knowledge, incident management, and customer service are common needs. Many organizations also prefer a bachelor’s degree or equivalent hands-on background, especially for regulated or multi-site environments. Reviewing similar openings can help you match your profile to local expectations.
  • What are the main responsibilities of an IT support manager in an on-site role?

    On-site work usually centers on keeping end-user technology running smoothly across the office, warehouse, or campus. An IT support manager often supervises daily ticket queues, assigns technicians, handles urgent issues, monitors service levels, and coordinates hardware swaps or office moves. In Jacksonville, that can also include supporting local staff during onboarding, maintaining workstation standards, and working closely with networking or security teams. Because the role is face-to-face, communication and rapid problem-solving matter just as much as technical depth. Comparing duties across listings can clarify scope.
  • What does the hiring process usually look like for an IT support manager position?

    Most employers begin with a recruiter screen, followed by one or more interviews with IT leadership, HR, and sometimes operations stakeholders. In Jacksonville, florida, the process may also include a practical discussion of ticket handling, team management, and common support scenarios. Candidates can expect questions about escalation judgment, user communication, device deployment, and how they measure service performance. Some companies add a technical assessment or panel interview before reference checks and an offer. Reviewing recent postings can help you prepare for each stage.
  • What technical certifications are most valued for IT support manager jobs in Florida?

    Certifications that show both service and infrastructure knowledge tend to stand out. For IT support manager roles in florida, hiring teams often value CompTIA A+, Network+, and ITIL Foundation, along with Microsoft 365, Azure, or Cisco credentials when the environment depends on those platforms. If the job involves security or endpoint management, relevant certificates in that area can add weight. These credentials are most useful when paired with real supervision experience. Looking at current Florida openings can reveal which certifications are mentioned most often.
  • How does an IT support manager differ from a help desk manager or IT service desk manager?

    The titles overlap, but the scope can differ. An IT support manager often covers broader end-user technology operations, including desktop support, onsite hardware, and coordination with other IT groups. A help desk manager may focus more narrowly on first-line tickets and call handling, while an IT service desk manager usually emphasizes ITIL-style service processes, metrics, and escalation flow. In Jacksonville companies, the exact duties depend on team size and structure, so reading the posting carefully is important. Comparing related roles can prevent mismatched expectations.
  • What career growth opportunities are available after working as an IT support manager?

    This role can lead to larger operational and leadership paths, especially in organizations with multiple sites or mature IT teams. Common next steps include IT operations manager, desktop services manager, infrastructure manager, service delivery lead, or even director-level support leadership. In Jacksonville, experience with budgets, vendors, and service metrics can also open doors in healthcare, logistics, finance, and enterprise tech environments. Building exposure to automation, cloud tools, and governance makes the move easier. Checking adjacent roles can show which skills to develop next.

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500+ jobs found

  • Control Southern

    Control Southern

    Today

    Technical support specialist ii

    JOB SUMMARY The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization....

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Intercontinental Exchange Holdings, Inc.

    Intercontinental Exchange Holdings, Inc.

    Today

    Incident management specialist

    Job Description Job Purpose The Incident Management Specialist serves as the frontline support resource for clients, focusing on resolving technical issues, managing service incidents, and ensuring a...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Bank of America

    Bank of America

    Today

    Cics registered team manager

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how...

    onsite, Chandler, AZ, United States
    Full TimeJunior (<2 years)
  • EverBank

    EverBank

    2 days ago

    Lead it engineer, fsb

    NOTICE OF INTENT TO FILE A LABOR CONDITION APPLICATION WITH THE U.S. DEPARTMENT OF LABOR TO EMPLOY A NONIMMIGRANT H-1B TEMPORARY WORKER An H-1B nonimmigrant worker is being sought by EverBank, N.A....

    onsite, Jacksonville, FL, United States
    $125k – $150k/yrFull TimeJunior (<2 years)
  • Nivel Parts and Manufacturing

    Nivel Parts and Manufacturing

    2 days ago

    It support specialist

    About the job Reporting to the Director of IT Services and based in Jacksonville, FL, this position will provide technical support in a 7x24x365 environment for our offices and distribution center...

    onsite, Jacksonville, FL, United States
    Full TimeSenior (5+ years)
  • CAMPERS INN

    CAMPERS INN

    4 days ago

    It support analyst

    Campers Inn RV is a family-operated RV business! We are seeking an IT Support Analyst to focus on supporting all corporate, regional, and store users. The IT Support Analyst handles incoming support...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Stanton Optical

    Stanton Optical

    5 days ago

    Manager in training

    Reports To: Brand Manager Location: Store Location Does a dynamic, exciting and results driven fast-paced environment catch your attention? Are you ready to join a company with tremendous growth...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Diocese of St. Augustine

    Diocese of St. Augustine

    6 days ago

    Communications and it assistant

    COMMUNICATIONS AND IT ASSISTANT Reports to: Operations Manager Full-Time, 40 Hours per Week FLSA: Hourly, Non-Exempt JOB SUMMARY The Communications and IT Assistant coordinates and publishes parish...

    onsite, Jacksonville, FL, United States
    Full TimeMiddle (2-4 years)
  • Bank of America

    Bank of America

    6 days ago

    Sr customer service specialist

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Fort Worth, TX, United States
    Full TimeSenior (5+ years)
  • Paysafe

    Paysafe

    6 days ago

    Technical support specialist

    Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Canoe Intelligence

    Canoe Intelligence

    6 days ago

    Support analyst

    Company: Canoe Intelligence Website: https://canoeintelligence.com/ Title: Support Analyst Location: New York City or Jacksonville Salary: $70,000 - $80,000 USD Annual + Benefits + Bonus The...

    onsite, Jacksonville, FL, United States
    $70k – $80k/yrFull TimeJunior (<2 years)
  • ESM

    ESM

    7 days ago

    It support specialist

    Job Description and Responsibilities This position supports the planning and delivery of customer support services, including system installation, troubleshooting, user assistance, and training....

    onsite, Jacksonville, FL, United States
    Full TimeSenior (5+ years)
  • Johnson & Johnson Innovative Medicine

    Johnson & Johnson Innovative Medicine

    7 days ago

    Operations support manager

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Gildan

    Gildan

    7 days ago

    It support technician

    Who we are Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®,...

    onsite, Jacksonville, FL, United States
    Full TimeSenior (5+ years)
  • Dun & Bradstreet

    Dun & Bradstreet

    8 days ago

    Engineer ii (r-20062)

    Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • F

    First Coast Security Solutions

    8 days ago

    It support engineer

    Overview At First Coast Security Solutions, you’ll be part of a team supporting mission-critical federal operations that truly make a difference. We foster a culture of accountability, teamwork, and...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • The Scarlett Group

    The Scarlett Group

    9 days ago

    Level i technical support specialist - jacksonville fl

    TECHNICAL SUPPORT SPECIALIST I (ONSITE) Jacksonville, FL (Local Candidates Only) $18.25 - $20.65/hourly + Bonus + Benefits + Company-paid Certification Program AWARD-WINNING CULTURE. RAPID GROWTH....

    onsite, Jacksonville, FL, United States
    $37k – $42k/yrFull TimeJunior (<2 years)
  • Hibbett

    Hibbett

    10 days ago

    Assistant manager

    Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager...

    onsite, Jacksonville, FL, United States
    $35k/yrFull TimeJunior (<2 years)
  • Military Spouse Corporate Career Network

    Military Spouse Corporate Career Network

    12 days ago

    Desktop support technician - jacksonville, fl

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Dream Finders Homes

    Dream Finders Homes

    13 days ago

    It systems administrator

    SUMMARY OF POSITION: Reporting to the Director of IT, this role provides technical support, application maintenance, and data administration across ERP and core business systems. The ideal candidate...

    onsite, Bluffton, SC, United States
    Full TimeJunior (<2 years)
  • Domino's

    Domino's

    14 days ago

    Assistant manager(03800) - 1301-25 monument road

    Company Description Locally owned and veteran-operated, we’re proud to serve our community fresh, delicious Domino’s pizza with speed, precision, and care. Our people—both customers and team...

    onsite, Jacksonville, FL, United States
    Full TimeNo Skills
  • Brightway Insurance

    Brightway Insurance

    14 days ago

    Team lead, engagement center

    About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Bank of America

    Bank of America

    15 days ago

    Business support lead i

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Chandler, AZ, United States
    Full TimeJunior (<2 years)
  • Bank of America

    Bank of America

    15 days ago

    Technology services lead

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Bank of America

    Bank of America

    15 days ago

    Consumer specialty team manager

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Hibbett

    Hibbett

    15 days ago

    Manager in training (part-time)

    Manager in Training Location: HB: 01629 Jacksonville, FL (Edgewood Square) Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager Summary The Manager in Training is responsible for...

    onsite, Jacksonville, FL, United States
    $32k/yrPart TimeJunior (<2 years)
  • Intercontinental Exchange Holdings, Inc.

    Intercontinental Exchange Holdings, Inc.

    16 days ago

    Engineer, premier technical support

    Job Description Job Purpose The Elevated Engineer is a client-facing technical advisor who delivers, stabilizes, and optimizes ICE Mortgage Technology solutions for enterprise lending clients. You...

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Domino's

    Domino's

    16 days ago

    Assistant manager(03228) - 3611-102 st johns bluff rd s

    Company Description Locally owned and veteran-operated, we’re proud to serve our community fresh, delicious Domino’s pizza with speed, precision, and care. Our people—both customers and team...

    onsite, Jacksonville, FL, United States
    Full TimeNo Skills
  • Immediate Office of the Chief of Naval Operations

    Immediate Office of the Chief of Naval Operations

    17 days ago

    It specialist (cust spt)

    Summary This is a public notice flyer to notify interested applicants of anticipated vacancies through the Certain Personnel/Modified Direct Hire Authority. Applications will not be accepted through...

    onsite, Great Lakes, IL, United States
    $90k/yrFull TimeJunior (<2 years)
  • OneOncology

    OneOncology

    20 days ago

    Field support technician ii

    OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone...

    onsite, Jacksonville, FL, United States
    Full TimeMiddle (2-4 years)
  • Bank of America

    Bank of America

    22 days ago

    Business support manager ii

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Charlotte, NC, United States
    Full TimeMiddle (2-4 years)
  • Star Catcher

    Star Catcher

    22 days ago

    It support technician

    Power the future of space at Star Catcher Star Catcher is building the first energy grid in space to power the orbital economy. Today’s spacecraft must generate all of their own power, which caps...

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Technology support specialist - global tax & legal

    TECHNOLOGY SUPPORT SPECIALIST - GLOBAL TAX & LEGAL Technology Operations Same job available in 25 locations Boise, Idaho, United States Cincinnati, Ohio, United States Cleveland, Ohio, United States...

    onsite, Boise, ID, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)

10,000,000+ more jobs available!