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  5. Onsite It Support Manager jobs in Jacksonville, Florida, USA

Onsite It Support Manager jobs in Jacksonville, Florida, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager On-Site Jobs in Jacksonville — Lead Local Tech Teams

Jacksonville's growing business and healthcare sectors are driving strong demand for a skilled it support manager to oversee daily technical operations and end-user support teams. This on-site role offers 500+ open positions for professionals ready to build reliable, efficient IT service structures within a dynamic Florida workplace. Companies across the region are actively looking to hire a it support manager who can balance leadership with hands-on technical expertise.

Successful candidates typically bring strong troubleshooting abilities, experience managing helpdesk operations, and a solid understanding of network systems, hardware, and software support. Familiarity with ticketing platforms, ITIL practices, and vendor coordination is highly valued, along with excellent communication and team-leadership skills. Employers seeking it support positions often prioritize adaptability, problem-solving mindset, and the ability to train and mentor junior technicians effectively.

On-site work remains the standard for this profession in Jacksonville, where hands-on system management and in-person collaboration are essential to maintaining smooth IT infrastructure. The local job market shows steady growth, fueled by expanding corporate offices and healthcare institutions that require dependable, on-location technical leadership. Many it support vacancies in this market emphasize direct oversight of hardware assets, security protocols, and staff supervision within a physical office environment.

If you're ready to advance your career and take ownership of a dynamic technical team, explore current it support manager jobs in Jacksonville through Global Work AI. Discover opportunities that match your experience and ambition, and take the next step toward a rewarding, hands-on leadership role today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an IT support manager in Jacksonville?

    In Jacksonville, florida, pay for an IT support manager typically falls in the low- to mid-$90,000 range, with stronger offers often reaching into the low six figures for larger employers or teams with complex infrastructure. Local compensation shifts with industry, team size, after-hours coverage, and whether the role includes budget or vendor oversight. Benefits can also change total value, so it helps to compare base pay with bonus potential and health coverage. Checking current listings in Jacksonville gives the clearest picture of the market today.
  • What skills and qualifications are required for an IT support manager role?

    Employers usually look for a blend of leadership, troubleshooting, and service operations experience. For an IT support manager in Jacksonville, that often means several years in IT support or desktop services, plus direct experience coaching technicians and handling escalations. Strong communication, ticketing workflow knowledge, incident management, and customer service are common needs. Many organizations also prefer a bachelor’s degree or equivalent hands-on background, especially for regulated or multi-site environments. Reviewing similar openings can help you match your profile to local expectations.
  • What are the main responsibilities of an IT support manager in an on-site role?

    On-site work usually centers on keeping end-user technology running smoothly across the office, warehouse, or campus. An IT support manager often supervises daily ticket queues, assigns technicians, handles urgent issues, monitors service levels, and coordinates hardware swaps or office moves. In Jacksonville, that can also include supporting local staff during onboarding, maintaining workstation standards, and working closely with networking or security teams. Because the role is face-to-face, communication and rapid problem-solving matter just as much as technical depth. Comparing duties across listings can clarify scope.
  • What does the hiring process usually look like for an IT support manager position?

    Most employers begin with a recruiter screen, followed by one or more interviews with IT leadership, HR, and sometimes operations stakeholders. In Jacksonville, florida, the process may also include a practical discussion of ticket handling, team management, and common support scenarios. Candidates can expect questions about escalation judgment, user communication, device deployment, and how they measure service performance. Some companies add a technical assessment or panel interview before reference checks and an offer. Reviewing recent postings can help you prepare for each stage.
  • What technical certifications are most valued for IT support manager jobs in Florida?

    Certifications that show both service and infrastructure knowledge tend to stand out. For IT support manager roles in florida, hiring teams often value CompTIA A+, Network+, and ITIL Foundation, along with Microsoft 365, Azure, or Cisco credentials when the environment depends on those platforms. If the job involves security or endpoint management, relevant certificates in that area can add weight. These credentials are most useful when paired with real supervision experience. Looking at current Florida openings can reveal which certifications are mentioned most often.
  • How does an IT support manager differ from a help desk manager or IT service desk manager?

    The titles overlap, but the scope can differ. An IT support manager often covers broader end-user technology operations, including desktop support, onsite hardware, and coordination with other IT groups. A help desk manager may focus more narrowly on first-line tickets and call handling, while an IT service desk manager usually emphasizes ITIL-style service processes, metrics, and escalation flow. In Jacksonville companies, the exact duties depend on team size and structure, so reading the posting carefully is important. Comparing related roles can prevent mismatched expectations.
  • What career growth opportunities are available after working as an IT support manager?

    This role can lead to larger operational and leadership paths, especially in organizations with multiple sites or mature IT teams. Common next steps include IT operations manager, desktop services manager, infrastructure manager, service delivery lead, or even director-level support leadership. In Jacksonville, experience with budgets, vendors, and service metrics can also open doors in healthcare, logistics, finance, and enterprise tech environments. Building exposure to automation, cloud tools, and governance makes the move easier. Checking adjacent roles can show which skills to develop next.

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500+ jobs found

  • The Suddath Companies

    The Suddath Companies

    Today

    Service desk manager

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • The Suddath Companies

    The Suddath Companies

    a day ago

    Customer experience manager

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Hertz

    Hertz

    2 days ago

    Manager trainee

    onsite, Jacksonville, FL, United States
    $37k/yrFull TimeEntry with Degree
  • Bank of America

    Bank of America

    2 days ago

    Technology services lead

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • Amwins

    Amwins

    2 days ago

    Administrative manager

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • State of Florida

    State of Florida

    7 days ago

    Computer support analyst - 64081133

    onsite, Jacksonville, FL, United States
    $40k – $45k/yrFull TimeJunior (<2 years)
  • Johnson & Johnson Innovative Medicine

    Johnson & Johnson Innovative Medicine

    8 days ago

    Operations support manager

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Healthcare Outcomes Performance Co. (HOPCo)

    Healthcare Outcomes Performance Co. (HOPCo)

    10 days ago

    Desktop support eng ii

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Intercontinental Exchange Holdings, Inc.

    Intercontinental Exchange Holdings, Inc.

    10 days ago

    Default client support specialist ii

    onsite, Jacksonville, FL, United States
    Full TimeSenior (5+ years)
  • U.S. Legal Support

    U.S. Legal Support

    10 days ago

    Client support analyst

    onsite, Jacksonville, FL, United States
    Full TimeMiddle (2-4 years)
  • Bank of America

    Bank of America

    14 days ago

    Business support manager ii

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Intercontinental Exchange Holdings, Inc.

    Intercontinental Exchange Holdings, Inc.

    15 days ago

    Client support specialist ii, ops tech

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Fastsigns

    Fastsigns

    16 days ago

    Sales support administrator

    onsite, Jacksonville, FL, United States
    $40k – $44k/yrFull TimeJunior (<2 years)
  • FASTSIGNS #171701

    FASTSIGNS #171701

    17 days ago

    Sales support administrator

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Cook Systems

    Cook Systems

    22 days ago

    Manager, crm technology

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • R

    Rocky Mountain Support Services

    23 days ago

    Manager, network engineering

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Solera

    Solera

    23 days ago

    Operations manager

    onsite, Jacksonville, FL, United States
    Full TimeLead / Manager
  • Citi

    Citi

    23 days ago

    Applications support senior analyst, assistant vice president

    onsite, Jacksonville, FL, United States
    $87k – $131k/yrFull TimeVP / C-level
  • Charter Schools USA

    Charter Schools USA

    a month ago

    Area it support specialist

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)
  • Universal Engineering Sciences

    Universal Engineering Sciences

    a month ago

    It specialist

    onsite, Jacksonville, FL, United States
    Full TimeJunior (<2 years)

10,000,000+ more jobs available!