SUMMARY OF POSITION:

Reporting to the Director of IT, this role provides technical support, application maintenance, and data administration across ERP and core business systems. The ideal candidate is a self-starter with strong problem-solving skills, responsible for maintaining system integrity, resolving user issues, and assisting with software upgrades across enterprise platforms.

KEY RESPONSIBILITIES:

• Application Support: Troubleshoot and resolve user issues across Newstar, BuildPro, Salesforce, Oracle, and other business-critical systems.
• Data Integrity & Reporting: Run SQL queries and utilize reporting tools to review ERP data, identify discrepancies, and maintain reporting accuracy.
• Integrations & Monitoring: Monitor cross-system data synchronization and investigate failed or incomplete transactions.
• Upgrades & Testing: Assist with system upgrades, patches, and enhancements; validate test environments following database refreshes or configuration changes.
• Documentation & Training: Maintain ticket tracking, build knowledge base articles/SOPs, and train business departments on system best practices.
• Cross-Functional Collaboration: Partner with internal teams and external vendors to optimize workflows, automate processes, and resolve technical issues.
• User & Help Desk Administration: Assist with user access, security reviews, and tier-2 IT help desk service requests.

QUALIFICATIONS & SKILLS:

• Experience: Background supporting ERP, CRM, or financial/operational software. Industry experience in homebuilding, construction, real estate, or manufacturing is a plus.
• Technical Aptitude: Familiarity with or willingness to learn SQL, reporting tools, system integrations, and application administration.
• Systems Exposure: Exposure to Newstar, BuildPro, Salesforce, Oracle, HubSpot, SQL Server, Citrix, ConnectWise, DocuSign, or InformXL preferred.
• Soft Skills: Strong problem-solving abilities, excellent written/verbal communication, attention to detail, and a customer-service mindset.
• Business Understanding: Familiarity with purchasing, construction, sales, operations, or accounting workflows.

WORK ENVIRONMENT:

• The work environment is representative of an office/field setting.
• The noise level in the work environment is usually quiet to moderate.
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

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