ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTIES

The House Residence Fouka Bay: The House Residence Fouka Bay is a beachfront lifestyle destination located along Egypt’s Mediterranean coast, approximately 200 km west of Alexandria and within easy reach of Cairo. The property features 40 fully serviced rooms, complemented by curated F&B outlets, vibrant communal spaces, and extensive landscaped areas. Guests can enjoy swimming pools distributed throughout the resort, water-sport activities, event and celebration spaces, and a lively clubhouse atmosphere. The House Residence Fouka Bay blends relaxed luxury with warm hospitality, positioning itself as a seasonal lifestyle hub for families and leisure travelers seeking a distinctive coastal escape.

D-Bay by Cloud 7 is a beachfront destination located along Egypt’s North Coast, approximately 180 km west of Alexandria. The property comprises 30 seaside cabanas and features one signature restaurant, Charcood, offering a relaxed yet vibrant dining experience by the sea. Designed as a Cloud 7 lifestyle concept, D-Bay delivers a laid-back coastal atmosphere, combining casual luxury, curated experiences, and warm hospitality for leisure-focused travelers.

Fouka Bay Bungalows by Cloud 7 is a tranquil lagoon-side retreat set within Fouka Bay on Egypt’s Mediterranean coast. The property features 32 cabanas/bungalows beautifully positioned around an outstanding lagoon and is complemented by one restaurant, Joontos. Designed for relaxed stays, the bungalows offer a serene lifestyle experience that blends nature, comfort, and Cloud 7’s signature approach to effortless hospitality.

Il Monte Galala by Cloud 7 is a vibrant lagoon-centric lifestyle destination located in Sokhna, along the Red Sea coast, just 75 minutes from Cairo. The property features 153 thoughtfully designed cabanas, set around stunning crystal lagoons and complemented by curated F&B outlets, recreational facilities, and lively communal spaces. Designed as a year-round getaway, Il Monte Galala blends unique architecture, nature-driven design, and Cloud 7’s signature effortless hospitality. Positioned as a social and experience-led resort, it caters to families, couples, and young-at-heart travelers seeking a distinctive escape combining relaxation, activities, and a strong sense of community.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Oversee all IT operations including hardware, software, networks, telephony, and guest-facing technology systems.
• Develop and manage preventive maintenance schedules for IT equipment and systems to maximise uptime and minimise disruptions.
• Supervise the day-to-day functioning of property systems, ensuring guest connectivity, data security, and service continuity are always prioritised.
• Plan and oversee IT projects, system upgrades, and technology installations, including support for pre-openings and renovations.
• Ensure compliance with data protection, cybersecurity, PCI DSS, and company IT policies and standards.
• Monitor and control departmental budgets, licences, and IT operating costs.
• Lead and mentor the IT team, fostering technical growth and accountability.
• Collaborate with other departments to provide timely user support and enable seamless guest experiences.
• Maintain accurate records of IT assets, licences, user access, incidents, and system backups.
• Partner with suppliers, vendors, and service providers to ensure quality service and cost-effective solutions.
• Implement and maintain backup, disaster recovery, and business continuity procedures.
• Administer and support key hotel systems such as PMS, POS, Wi-Fi, CCTV, and access control.
• Explore and apply new technologies that enhance operational performance and the guest experience.
• Train and develop colleagues across the property on systems use and IT best practices.

EXPERIENCE & SKILLS

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5+ years of IT experience, with at least 2 in a supervisory role within hospitality or related industries.
• Strong knowledge of networking, servers, cybersecurity, and hotel systems such as Opera PMS, Micros/Simphony POS, and interface solutions.
• Familiarity with data protection requirements and IT compliance standards, including PCI DSS.
• Budgeting, project management, and vendor management experience.
• Hands-on leader with problem-solving skills, attention to detail, and a strong customer service mindset.
• Fluent in English and Arabic.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

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