It service desk analyst

Minimum Requirements

• 3+ years of progressive experience delivering Tier 1 and Tier 2 technical support within an enterprise environment.
• Ability to troubleshoot and support critical and moderately complex applications across on-premise systems and cloud platforms.
• Effectively communicate with internal customers and collaborate closely with IT division team members.

Specific Technical Skills

• Asset Management and tracking
• Computer life cycle management (CLM)
• Computer deployment and imaging
• Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
• Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
• Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
• Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
• Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

Minimum Education

Bachelor’s degree (Preferred) in one of the following areas from an accredited university:

• Information Technology
• Computer Science
• Information Systems

Certifications

• CompTIA A+ (Preferred)
• CompTIA Network (Desired)