It operations support intern

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products!

We are currently hiring an IT Operations Support Intern. This is a seasonal full-time, on-site position at our Champaign IL location. Working hours are Monday-Friday 8am-5pm. Internship will last roughly three months.

Pay for this internship is $15-$18 an hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected.

The IT Operations Support Intern will support the IT operations team with their daily duties and assist management. They will gain hands-on experience in technical support and IT operations. This role will provide exposure to real-world IT operations including but not limited to; ticket triage, user management, documentation and asset management.

Roles & Responsibilities

• Assist with IT operations service desk ticket triage and documentation
• Complete system user audits
• Assist with asset management and hardware tracking
• Build knowledge base articles for reoccurring issues
• Work within Jira Service Management, Microsoft Entra ID, Microsoft 365 Management and Microsoft Active Directory
• Adhere to company policies and procedures related to data security and confidentiality
• Performs other duties as assigned within the scope of the position

Education & or Experience

• Currently pursuing a degree in Information Technology, Computer Science or a related field
• Familiarity with Microsoft Windows
• Knowledge of computer systems, networks and security concepts
• Scripting, PowerShell, Batch, Low Code/No Code Development
• Strong communication and documentation skills
• Problem solving, attention to detail and the ability to multi-task
• Able to work independently as well as on a team

Physical Demands

• Ability to lift 50lbs or more
• Capable of sitting or standing for multiple hours at a time

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer.