It manager

Overview:

The IT Manager is responsible for leading the organization's technology operations, infrastructure, systems, cybersecurity initiatives, and IT support functions. This role will provide strategic direction while ensuring reliable day-to-day technology services across multiple office locations. The IT Manager serves as a bridge between business operations and technology, helping departments leverage systems and automation to improve efficiency, consistency, and customer service. The ideal candidate is a hands-on leader who can balance strategic planning with operational execution while supporting a growing, multi-location insurance brokerage environment.

Essential Duties and Responsibilities:

• Manage the day-to-day operations of the IT department, ensuring employees receive timely and effective technology support.
• Oversee IT support processes, including ticket management, issue prioritization, escalation procedures, and service delivery standards.
• Manage the administration, maintenance, and performance of company hardware, software, networks, and business applications.
• Coordinate system implementations, upgrades, and technology projects in partnership with organizational leadership and vendors.
• Serve as a point of contact for managed service providers (MSPs), telecommunications vendors, and other technology partners.
• Ensure technology systems are properly documented and that standard operating procedures are maintained to support business continuity.
• Support onboarding, offboarding, acquisitions, and office transitions by coordinating technology resources, equipment, and user access.
• Monitor system performance, identify opportunities for process improvement, and recommend solutions that enhance operational efficiency.
• Collaborate with the Chief Information Security Officer (CISO) to support cybersecurity initiatives, technology compliance requirements, and organizational technology standards.
• Supervise the Systems Specialist, providing operational guidance for day-to-day IT functions while partnering with and reporting directly to the Chief Information Security Officer (CISO).

Skills Required:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Excellent managerial skills.
• Advanced knowledge of IT infrastructure, networking, cloud technologies, and cybersecurity practices.
• Strong understanding of business applications and enterprise software platforms.
• Experience managing third-party technology vendors and service providers.
• Ability to prioritize multiple projects and competing demands.

Education and Qualifications:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred. 5+ years of progressive IT experience. 3+ years of leadership or supervisory experience preferred. Experience supporting multi-location organizations. Working knowledge of agency management systems, Microsoft 365 environment, cybersecurity frameworks, and cloud-based technologies preferred.