Introduction

Envoy is an end-to-end digital consultancy that helps organizations accelerate growth through connected customer experiences. Trusted by iconic brands and tomorrow's category leaders, Envoy's multidisciplinary team of strategists, designers, and technologists deliver client impact through brand building, ecommerce, digital products, built environments, marketing and communications. Headquartered in Irvine, California with offices in San Diego and Chicago, Envoy transforms experiences for clients such as T-Mobile, VIZIO, Arlo, Nike and Diageo.

Opportunity

We’re looking for a proactive and solutions-oriented IT Manager to join our dynamic team at a mid-sized, fast-paced creative agency. In this role, you’ll be the go-to person for all things IT. You’ll be supporting day-to-day operations, keeping our systems and processes secure and running smoothly, and overseeing the IT practice. You’ll work closely with staff across all departments and play a key part in maintaining an efficient and tech-enabled workplace.

At Envoy, we believe there is real value in spending time together in person. To support collaboration, connection, and a strong employee experience, employees are expected to work from their designated Envoy office a minimum of one day per week.

What You Will Do

Technical Support

• Provide first-level IT support for hardware, software, and network issues
• Troubleshoot and resolve technical problems in a timely manner
• Set up and configure new equipment and software for employees
• Maintain detailed documentation of technical issues and resolutions

Systems Maintenance

• Monitor and maintain computer systems and networks
• Install and update software applications as needed
• Use device management platform(s) to automate & standardize software versions
• Assist with network maintenance and troubleshooting
• Implement security measures and updates
• Access management & tooling across integrated systems
• Maintain automated administration workflows that power on and offboarding of employees

Administrative Duties

• Maintain IT inventory of hardware and software
• Assist with tracking IT expenditures and basic budget items
• Maintain organized records of software licenses and warranties
• Coordinate with external vendors for standard procurement activities with finance support
• Complete compliance audits on behalf of the organization for current and prospective clients

User Assistance

• Provide training to staff on basic software applications and systems
• Create and update how-to guides and documentation for common IT procedures
• Assist with employee onboarding and offboarding processes
• Communicate technical information to non-technical staff in an understandable way

Qualities and Qualifications

Required

• Associate’s degree in IT, Computer Science, or equivalent experience
• 2+ years of experience in IT support or help desk roles
• Strong knowledge of Mac OS
• Familiarity with office productivity software and basic networking concepts
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple requests
• Local presence in the Irvine office

Preferred

• Knowledge of basic cybersecurity practices
• Experience in a professional office environment

Our Hiring Process

We aim for an ideal time-to-hire of 35 days and are committed to making the interview process efficient, engaging, and enjoyable for every candidate. We’re aiming for a target start date of October 5th, 2026, although this may shift slightly depending on factors such as applicant volume, process speed, and onboarding preparation. We’ll keep you updated every step of the way.

Here’s what you can expect from our hiring process:

• Every application is thoughtfully reviewed by our team
• A phone conversation with someone from our People & Culture team
• A video interview with the hiring manager
• An onsite interview with our team in our Irvine office
• From time to time, we may schedule additional conversations to ensure the process feels thorough and supportive—for you and for us. Our goal is to create a thoughtful experience where you have the chance to get to know us just as much as we get to know you.

Envoy uses artificial intelligence thoughtfully within parts of our recruiting process. AI may be used to help enhance job postings, support candidate review, and, in some cases, transcribe interviews. Human judgment remains central to our hiring process, and all hiring decisions are made by our team. All applications are thoughtfully reviewed by our team.

What We Offer

The salary range for this position is between $108,000 to $115,000, plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

Envoy offers 100% employer-paid health and dental, vision, 401(k) matching, paid vacation, sick leave, and holidays.

Envoy is committed to equity. We are committed to providing an inclusive and welcoming environment for all members of our community. Envoy does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

All open requisitions at Envoy are being managed internally, and we are not engaging with agency partners at this time.