Help desk support specialist i

Connect with the Greatest Generation and join us at St. Paul's! You will be able to make a difference in the lives of countless seniors by providing comfort and life-changing experiences every single day. Our team is looking for compassionate, caring and considerate companions to become angels for San Diego's residents and participants in the best years of their lives!

This is a Full-time onsite position located in San Diego, CA.

Job Summary:

Serves as the IT technical expert working independently and as a member of a cross-functional group of technical staff responsible for updating and enhancing the enterprise-wide desktop infrastructure, including hardware and application software and server-based software supporting this infrastructure.

Essential Duties and Responsibilities:

• Perform all hardware and software upgrades, deployment, repairs and maintenance of all Personal Computers & Apple Mac computers, laptops, monitors, printers (LaserJet, Inkjet, Land Plotters), and any other attachable peripherals.
• Responsible for remote management of enterprise desktop computers, including remote control, patch updates, software distribution, and hardware and software inventory. Create and perform database queries of inventory information to provide management with reports useful for license management and software and hardware upgrade planning.
• Asset tag, label, configure and install all new desktop computers including personal computers, Macs, laptops, monitors, and printers.
• Creation and installation of network stored images and other software titles on personal computers, laptops, and Apple Mac computers.
• Assist in creation of network diagrams and installation of cable runs.
• Engineer secure, cost-effective, and manageable mobile solutions for end users throughout the enterprise including Wi-Fi, Bluetooth and other broadband technologies.
• Monitor the effectiveness of all technologies deployed and engineer improvements or new solutions based on end user feedback and usage data.
• Provide support for business/production applications as well as standard word processing, spreadsheet and presentation applications.

Minimum Qualifications:

• Familiar with advanced troubleshooting and configuration in the following operating system environments: Windows, Mac Operating systems
• Person should have the ability to lift heavy computer equipment such as computers, and printers, sometimes weighing up to about 90lbs.
• Microsoft Certified Professional (MCP) and other related certification highly desired.
• Familiarity with the Windows Registry, Windows Management Instrumentation (WMI), Group Policy, Windows Script Host (Cscript, Wscript), VBscript, and Active Directory.

Education And/or Experience:

• Education: Associates Degree (A.A.) or equivalent from a two-year college or technical school, and have 2 to 3 years minimum experience troubleshooting and repairing personal computers and laser printers, or equivalent combination of experience and education.
• Experience: Minimum 12 months experience troubleshooting cabling in a network environment, and be familiar with the usage tools such as cable testers, punch down tools, cable crimpers, and cable toners.

St. Paul’s Benefits:

• Health, dental, vision, life
• Same day pay available!
• Flexible Vacation Time - 17 days!
• Paid Sick Time
• Education reimbursement - up to $3,000 a year!
• Qualified Public Student Loan Forgiveness (PSLF) employer
• 403(b) with match
• Child care available
• Employee referral bonuses
• Upward mobility!

You Make Us Who We Are! At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self. You matter!

St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.

To learn more about St. Paul’s Senior Services, please visit www.stpaulseniors.org.

St. Paul’s Senior Services is an Equal Opportunity Employer