JOB SUMMARY

Employer will be participating in the annual Bayou Region Job Fair on Wednesday, October 21st from 9am-1pm at Fletcher Technical Community College's Schriever Main Campus. Apply online or as directed before meeting with the employer.

Position Summary

The IT Manager is the organization's sole on-site technology resource and the boots on the ground for all day-to-day IT operations. This individual owns the full lifecycle of every piece of hardware and software in the environment working with a Managed Service Provider (MSP) from procurement and deployment through maintenance and retirement. They serve as the primary network administrator, the hands-on onsite helpdesk resource, and the keeper of the organization's technical asset records. Cybersecurity compliance support is provided by a dedicated third-party partner (CyberSheath); this role coordinates with that partner and implements their on-site directives but is not expected to independently manage the compliance program. The ideal candidate is a dependable, technically well-rounded professional who takes ownership of the physical and operational IT environment and keeps things running reliably day in and day out.

Core Responsibilities

Hardware Management & Maintenance

• Procure, configure, image, and deploy all end-user devices including desktops, laptops, monitors, printers, mobile devices, and peripherals.
• Perform routine preventive maintenance on all hardware; diagnose and resolve hardware failures in a timely manner.
• Coordinate warranty service, vendor RMAs, and third-party repairs as needed.
• Manage the decommissioning and disposal of end-of-life equipment, ensuring proper data sanitization prior to disposal.
• Evaluate hardware performance and make refresh recommendations to leadership based on age, condition, and organizational needs.
• Set up and break down workstations for new hires, role changes, and departures.

Technical Asset Log & Inventory Management

• Maintain a comprehensive, continuously updated technical asset register covering all hardware and software owned or leased by the organization.
• Record and track for each asset: asset type, make/model, serial number, asset tag, purchase date, warranty expiration, current condition, physical location, and assigned user.
• Conduct periodic physical audits (at minimum quarterly) to verify the accuracy of the asset log against actual on-hand inventory.
• Flag discrepancies, missing items, or untracked assets and escalate to management for resolution.
• Maintain records for all incoming and outgoing equipment including employee assignments, transfers between staff, and equipment returns at separation.
• Ensure the asset log is accessible to authorized stakeholders and kept in an agreed-upon format (spreadsheet, ITAM platform, etc.).

Software Licensing & Asset Management

• Maintain a software asset inventory tracking all licenses, seat counts, renewal dates, version levels, and vendor agreements.
• Ensure the organization remains in compliance with all software licensing terms; conduct periodic reconciliation audits.
• Manage Microsoft 365 / Azure AD administration including user account provisioning, license assignment, and offboarding.
• Coordinate software renewals with vendors and finance; flag upcoming expirations with adequate lead time.
• Evaluate and deploy new software solutions as directed; manage updates and patch deployment across all endpoints.

Network Administration

• In coordination with the MSP: install, configure, and maintain all networking equipment including routers, managed switches, firewalls, wireless access points, and cabling infrastructure.
• Administer DNS, DHCP, VLANs, and IP address management to ensure reliable, segmented network connectivity.
• Monitor network performance and availability; troubleshoot and resolve connectivity issues with a sense of urgency.
• Manage VPN and remote access solutions; ensure secure connectivity for any remote or hybrid users.
• Maintain up-to-date network documentation including topology diagrams, IP address schemas, and equipment configuration records.
• Liaise with the ISP(s) on service issues, circuit changes, and bandwidth planning.

Systems Administration & User Support

• Administer Windows Server environments, Active Directory, Group Policy, shared drives, and print services.
• Manage endpoint protection and ensure all devices are enrolled in the organization's security toolset as directed by the compliance partner.
• Oversee backup systems; conduct and document periodic restoration tests to verify data recovery capability.
• Serve as the primary Tier 1-3 helpdesk resource; triage, prioritize, and resolve user-reported hardware, software, and connectivity issues.